Christmas and New Year bin collection

Over the bank holiday period there will be changes to domestic, trade waste and recycling collection arrangements. If your normal collection day is any day other than Monday, your waste, recycling, food and garden waste collections will be affected. You can see the revised collection dates here.

Garden waste

If you have a garden we can provide you with a green reusable bag and collect garden waste from your home every week.

Your garden waste is taken to a local composting site. Millions of tiny microbes break down the garden waste, heating it up in the process and turning it into compost.  After around three months the composting process is complete.

You can put the following into your green bag:

garden_recycling_large

Unfortunately we cannot take the following:

  • Stones, soil bricks or rubble
  • Japanese knotweed 
  • Household or kitchen waste
  • Plastics and metals
  • Dog or cat waste 
  • Any other rubbish

Your collection service

  • To find out your collection day please see collection day on the schedule. Please check the last column to make sure Garden Waste is listed.
  • To order a second or replacement bag,  join the collection scheme, report a missed collection or find out more information, please contact us at Streetline@towerhamlets.gov.uk  or on 020 7364 5004.

Please make sure that your garden waste bag is out by 7am and is clearly visible to the collection crews from the road.

Have we missed you?

Your vital communication with the council allows us to maintain and manage our services and our contractor’s performance effectively.

Step 1

Have you reported the missed service on 0207 364 5004, to our contact centre? Your request will be passed on to the contractor.

Step 2

If your requested service has been missed again, please redial 0207 364 5004 to report again. Your call will be logged with a stage 1 priority.

Step 3

If we still continue to miss your required services, please call again on 020 7364 5004. Your call will be allocated a stage 2 priority. This is the highest service level escalation within our procedures where it will be allocated to the contractor as well as trigger of a back office investigation. The investigation ensures penalties are applied where services have failed.

If you have exhausted the above, you can make a complaint.

Other ways of disposing of your garden waste

You can also get a low cost compost bin from the council, drop off your garden waste at Northumberland Wharf reuse and recycling centre.