Large item removal
If your unwanted furniture is in good condition please contact Homestore who will collect it free of charge and sell it at a low cost to those in need.
To check if your item can be reused, please call Homestore directly on 020 8519 6264 or visit the quaker social action website
If you have suitable transport, you can take unwanted items to the Reuse and Recycling Centre at Northumberland Wharf. Where possible, we will sort your bulky waste for reuse or recycling.
Items can also be sold/given away through websites such as Freecycle, eBay, Gumtree and Freegle.
Many stores offer a 'take back scheme'. So, if you are purchasing a new washing machine the company should take back your old one, often free of charge. Smaller items, such as toasters, can also be taken back to a store when a new one is purchased - you should always check first with the store.
Items that cannot be reused
If your furniture or bulky items cannot be reused we offer a chargeable collection service. The items we collect will be sorted and recycled where possible and where not sent to landfill.
Each household is now entitled to two free collections per year – with up to five items taken away per collection by the council’s Clean team.
All residents can arrange for bulky or large waste to be collected in the usual way, by calling the Streetline Team on 020 7364 5004. The service can only be used for household waste from your household. You must be living in the property at the time of booking and collection.
If residents no longer require the collection to take place or they need to make any changes to their request, they must give the council a notice of 24 hours to ensure action is taken.. If not, it will count towards your entitled two collections per year.
If residents wish to have three or more collections, they will need to arrange it with a licensable waste carrier at their own cost. We do not endorse or recommend any service provider and you are responsible for making sure that the waste carrier you use is registered with the Environement Agency. The carrier should be able to provide you supporting documents upon request.
How to prepare your bulky waste
We need five working days notice to arrange the collection and will collect items between 7am and 3pm.
All items should be left outside for collection, where they are clearly visible and accessible. All items must be left out by 7am on the date of the collection.
Please note that for insurance purposes, the collection team are unable to enter properties. However, we are able to offer assisted collections to elderly an disabled residents, for which a disclaimer form will need to be signed allowing the crew to enter the property.
For kerbside properties items should be placed within the boundary of your property at ground level.
If you live in a block of flats, please note, the collection team are unable to access a large number of blocks in the Borough. If you are not sure where best to leave your items, please speak to your concierge, caretaker or housing manager first. No items will be collected above the 3rd floor without a lift, items must be brought down to a suitable location on a lower level for collection.
What we will collect
We will provide a collection service for residents to dispose of any unwanted bulky furniture such as fridge/freezers, cookers, washing machines, beds, futons, sofas, wardrobes and televisions.
What we will not collect
We cannot collect DIY or builders' waste. This includes waste produced from home improvements and anything once part of the fabric, fixtures or fittings of your house eg rubble, bricks, soil, windows, kitchens, fireplaces. We also cannot collect car parts, gas canisters and tyres.
We collect residents' rubbish only. We will not collect rubbish produced by contractors, fitters etc. We will not collect any waste from landlords (this includes managing agents and housing organisations), tradesman or businesses.
A house clearance cannot be arranged through the council. You should contact your local housing office/housing association or managing agents in the first instance.
Have we missed you?
Your vital communication with the council allows us to maintain and manage our services and our contractor’s performance effectively.
Have you reported the missed service on 020 7364 5004, to our contact centre? Your request will be passed on to the contractor.
If your requested service has been missed again, please redial 020 7364 5004 to report again. Your call will be logged with a stage 1 priority.
If we still continue to miss your required services, please call again on 020 7364 5004. Your call will be allocated a stage 2 priority. This is the highest service level escalation within our procedures where it will be allocated to the contractor as well as trigger of a back office investigation. The investigation ensures penalties are applied where services have failed.
If you have exhausted the above, you can make a complaint.