Waste collections

After you have recycled and reduced as much waste as you can, we will collect the rest of your waste for landfill.

Refuse collection

Find out your refuse collection dates

Enter your post code and click "Search".

Then select your address from the dropdown list and click "Lookup".

Please let us know if you are having issues with the schedule.

 

Waste collections from home

Tower Hamlets council has introduced timed collections to a number of key roads and streets around the borough. Find the daily time schedule for waste and recycling collection down below.

These changes apply to flatted properties without an area to store waste, on the following streets/roads:

From 10 September 2012

All the refuse and recycling will be collected via sacks from directly outside your door each day at the specific times of day. Refuse and recycling must be kept inside the property at all other times.

All other residential properties have a weekly collection.

If waste is collected from your doorstep please make sure it is out by 7am and is clearly visible to the collection crews from the road. 

We do not provide containers for residents for their waste so you will need to buy your own black bags. You may also want to buy a small bin to store your waste in.

We will collect your waste on the same day each week with the exception of Christmas, New Year and Bank Holidays when it is generally collected a day later. 

You can help us to collect your waste by:
  • Recycling and reducing as much waste as possible
  • Placing your waste out for collection only on the scheduled day of collection
  • Bagging the waste before putting it into the container and making sure waste sacks are tied up 
  • Keeping the area around the waste container clear on the day of collection so that we can move it to the vehicle

Clinical waste collectionsClinical waste

Clinical waste is any waste that poses a threat of infection to humans. Examples of clinical waste include:

  • Human or animal tissue
  • Blood or other bodily fluids (but excluding nappies or incontinence pads)
  • Drugs or other pharmaceutical products 
  • Swabs or dressings 
  • Syringes, needles or other sharp instruments

We will collect clinical waste from domestic properties and will dispose of it correctly. Please do not put clinical waste in with normal waste.

There is no charge for removal of clinical waste from domestic properties however you must be referred to us by your GP or nurse. 

Hazardous waste collection

Waste such as asbestos, chemicals, petrol and pesticides should not be disposed of through the usual household or business waste collections. To arrange for a collection of household hazardous waste, please contact the Corporation of London, who provide a collection service on our behalf.

The Corporation of London will collect small quantities of asbestos and hazardous chemicals, for example pesticides, petrol, paraffin, diesel, creosote and paint strippers. 

There is usually no cost for the first collection (depending on the amount of waste), but subsequent collections will be chargeable depending on the amount and type of material you have.

Assisted collections

We understand that some residents are not able to carry their recycling and waste to the appropriate location for collection. If you do not have someone who can help you move your recycling and waste to the collection point we would like to help. To request an assisted collection or for further information please contact us.

Have we missed you?

Your vital communication with the council allows us to maintain and manage our services and our contractor’s performance effectively.

Step 1

Have you reported the missed service on 0207 364 5004, to our contact centre? Your request will be passed on to the contractor.

Step 2

If your requested service has been missed again, please redial 0207 364 5004 to report again. Your call will be logged with a stage 1 priority.

Step 3

If we still continue to miss your required services, please call again on 0207 364 5004. Your call will be allocated a stage 2 priority. This is the highest service level escalation within our procedures where it will be allocated to the contractor as well as trigger of a back office investigation. The investigation ensures penalties are applied where services have failed.

If you have exhausted the above, you can make a complaint.