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Fuel debt and advice

East End Energy Fit

The East End Energy Fit team provide help and advice to reduce and manage energy bills and heat your home. They also provide:

  • support for those struggling with arrears on water, gas or electricity bills.
  • access to energy efficiency advice, including how to heat you home more effectively, check your tariff or change your supplier.
  • help to meet one off expenses for essential items; where not having essential white goods, beds or mattresses affecting your living circumstances.

For help and advice please contact The East End Energy Fit Team on 020 8709 9745. For further information please visit  Bromley By Bow Centre website.

Home Heat Helpline

The Home Heat helpline advises people worried about paying their energy bills and keeping warm during the winter. It also gives advice to low income households in urgent need of heating help and advice. It is free to call and is open 9am - 5.30pm, Monday to Friday. Call 0800 33 66 99 or visit the Home Heat Helpline website for more information.

Citizens Advice Bureau

The Citizens Advice Bureau help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

For information you need to make the right choices, including help to deal with your debt problems, please visit the advice guide website or contact 0844 826 9699.

Energy Saving Trust

Energy Saving Trust provides information and advice on subjects including:

  • insulation
  • heating and hot water
  • electricity use, green electricity, and energy-efficient products and appliances
  • generating renewable energy
  • finding and starting community projects
  • energy-saving travel and transport

Call 0300 123 1234 or visit the Energy Saving Trust website.

Age UK

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. If you need information or advice on anything from health to housing, call the free national information line on 0800 169 6565. It's open 365 days a year from 8am to 7pm or visit the Age UK website.


uSwitch is an online and telephone comparison and switching service that helps you to compare prices on a range of products and services such as gas and electric, telephone services, broadband, insurance etc. Significant saving can be made by switching suppliers for common household services.

For more information visit the uSwitch website.

Big London Energy Switch

See if you could save, register for the council’s innovative gas and electricity switching campaign to see if you can get a better deal.

For more information call on 0800 508 8364 or visit the Big London Energy Switch page.

Cold weather payment

Some people who receive benefits can also get a cold weather payment of £25 if the temperature drops below freezing in their local area for seven days in a row. You don't need to apply – if you are eligible it will be paid automatically in the same way that people receive their benefits.

Winter fuel payment

If you were born on or before July 5, 1952 (for winter 2014 to 2015 - this date changes every year), you may get a Winter Fuel Payment to help with winter heating costs. This will be paid in the same way your benefit or pension is paid. If you’ve not received a Winter Fuel Payment before, phone the Winter Fuel Payments helpline on 0845 915 1515 to apply.

Benefits calculators

You may be entitled to benefits that you are not aware of. Check to see if there is any financial assistance available by accessing GOV UK's benefits calculator.

Find energy grants and ways to improve your energy efficiency

Visit the council's grants and assistance page to see if there is any help available to you.