Adult Social Care

Information on adult social care, including useful advice on maintaining your independence and local services.

Update on Adult Social Care and Covid-19

We encourage service users, carers and professionals to continue contacting Adult Social Care for information and advice, requests for assessments or reviews or where you have a safeguarding concern. You can do this by contacting 020 7364 5000 / 020 7364 5005 (9am-5pm, Monday to Friday) or by emailing us at adultcare@towerhamlets.gov.uk.

We can continue to provide you information and advice on the telephone, however it may take us longer to answer calls during this time. You can access further advice and information from our Health and Wellbeing pages, Community Catalogue or via Local Link. You can also call Local Link at:

Phone 020 7364 5000

Text 079 0037 6781

Email local-link@real.org.uk


Service Updates

  • We are primarily undertaking assessments and reviews virtually via Microsoft Teams and telephone. However, where necessary and appropriate we will be visiting people in the community whilst ensuring the safety of staff and those we visit.
  • We may take longer than our expected service standards of 28 days to complete assessments at this time but will communicate with you regarding your needs and the process.
  • Where you raise urgent welfare or safeguarding concerns, we continue to respond to these as a priority.  If you are concerned about someone’s safety, please call us on 020 7364 5000 / 020 7364 5005 or make a safeguarding referral to adultcare@towerhamlets.gov.uk. You can find more information on our safeguarding page.
  • We are working closely in partnership with our health colleagues and acute hospitals with a Home First model. This means that when service users are in hospital, we will seek to support them to return home from hospital with interim care and support as appropriate and complete a social care assessment for them once they are at home. This is called Discharge to Assess.
  • We continue to provide a Reablement Service up to 6 weeks for those who require this service.


Important contacts

  • If you care for someone else and need support, contact the Carer Centre on 020 7790 1765 or visit www.carerscentretowerhamlets.org.uk.
  • If you require a mental health service or think you have a mental health condition please contact the mental health charity Mind on 020 7510 1081, info@mithn.org.uk or www.mithn.org.uk or your GP for advice and support. In a crisis, please contact the Crisis Line on 0800 073 0003 which is available 24 hours a day including weekends and bank holidays.
  • You can find more information on Tower Hamlets Crisis Line here.
  • If you are concerned about your health or wellbeing you can call your GP or NHS 111.
  • In an emergency you should call 999 or 101 for non-emergencies.


Other helpful information

  • If you are self-isolating or shielding and need support, you can contact our Covid-19 Helpline on 020 7364 3030. See further information here
  • To find a list of local support organisations please refer to Tower Hamlets Covid-19 pages which includes details of social support, advice and information, food support and volunteering.
  • You can find details of grocery stores across the borough on these Tower Hamlets Covid-19 pages which includes information on delivery or collection.
  • You can find helpful information on benefits and financial support on these Tower Hamelts Covid-19 pages.