New to care and support

If you or someone you know is in need of support from Adult Social Care, there are a number of places you can go to get help.

If you have a general question related to social care, you'll probably find the answer on this website. Use the search function (in the top right corner of this page) if you can't find what you're looking for.

Local Link

You can also contact Local Link for help.

Local Link is an independent group of organisations based in Tower Hamlets which provide advice and information to people who may need care.

They are not run by the council, but they can let you know what services, activities and support are available in the borough and whether you (or someone you know) can get support from Adult Social Care and elsewhere.

Contact Local Link

Phone: 020 7364 5000 (10am-4pm, Mon-Fri)

Are you worried about someone?

Use this referral form if you are a friend or neighbour concerned about someone or if you are a professional making a referral to adult social care.

What if the situation is serious or urgent?

If the situation is serious or urgent, you should contact the council’s Assessment and Intervention Team. If there is an emergency, you should always contact emergency services on 999.

The Assessment and Intervention team are part of the council. They can help if you or someone you know are in urgent need of support from the council or are being abused or neglected.

Assessment and Intervention team

2nd Floor 
John Onslow House
1 Ewart Place
London E3 5EQ

Tel: 020 7364 5000 (9am-5pm, Mon-Fri)

Find out more about:

  • Getting an assessment
  • Paying for care