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Ensuring Quality Scheme

Welcome to the Ensuring Quality web page where you can access details of the quality assurance processes, information and resources.

There are approximately 10,000 people in East London with personal budgets. This process ensures that we have everything in place to positively manage risk and give people the right tools to make informed choices.

The quality assurance process encourages the social care market to meet service users' needs.

What is it?

Four east London boroughs (Havering, Redbridge, Tower Hamlets and Waltham Forest) have designed a quality assurance system for providers who wish to offer services to individuals who manage their own care and support arrangements via a direct payment or cash personal budget. It is based on a set of 8 standards that service users told us were important to them.

Individuals who attend the service are supported to achieve the following outcomes: see short films demonstrating how services evidence meeting these standards.

Organisations must ensure the delivery of the individual's following outcomes.
See the short films below demonstrating how services evidence meeting these standards.

What are the benefits to my organisation?

If your quality assurance application is successful you will be awarded the Ensuring Quality mark. In Tower Hamlets this is a pre-requisite for being added to the Tower Hamlets Community Catalogue. In other boroughs this may be different but the basic principle is that once you have the quality mark this is accepted within each borough. The catalogue is the directory of support and care services for adults; this is used by anyone looking for a service provider that has been either commissioned or quality assured.

  1. If you meet the standards, this information will be shared with service users, carers, care managers and support brokers. People are more likely to choose a good quality organisation
  2. smaller organisations that are unregulated by CQC sometimes struggle to prove their quality. The standards will help smaller organisations show their quality to people who buy services
  3. sometimes it is hard for smaller organisations to know what councils want. What we think is important is clearly set out in the standards with toolkits to help you improve
  4. this is a cross-borough programme. There is one set of agreed standards across all six east London boroughs. Once you have met the standards we will share that information with the other boroughs. There will only be one process to go through and we will be really clear about what we want. 

How do I apply?

In order to demonstrate that you as a provider meet the standards please complete the relevant questionnaire (listed below) and submit along with your evidence documents to ensuringquality@towerhamlets.gov.uk


Please select the relevant questionnaire & guidance document to your organisation.


There is lots of guidance to help you complete the questionnaires. Have a look at Ellingham showing us how they take risks and stay safe or Map Squad showing us how they get the right support to achieve what they want out of the service. There is also written guidance on how to complete the questionnaires. Please read this before completing the questionnaires. EQ Micro Providers Questionnaire

In addition, there is supplementary guidance for providers who want to define themselves as specialist.

Please ensure you include each piece of evidence requested as part of your application to ensure it can be processed correctly. Without the required evidence, your application will not be approved.

Safeguarding Training
To request safeguarding training, please request a link to the training form. Details of training can be obtained by emailing ensuringquality@towerhamlets.gov.uk

Dates of training are:
27 September 2019 AM/PM session
17 January 2020 AM/PM session

Annual reviews

Successful organisations need to re-submit annually by completing the Review and confirmation of continuing compliance with Ensuring Quality Standards.