The Sight and Hearing service

Our mission statement

'We are the Sight and Hearing service. Our customers are people who are blind, partially sighted, deaf, hard of hearing or deafblind. Our goal is to promote independence, equality and inclusion by providing a personalised service which will enable a person to have choice and control over their life. We will do this by using our specialist knowledge and skills to work with the person, their carer, family, community and services to achieve a positive outcome for them.'

What is the Sight and Hearing service

The Sight and Hearing service helps anyone who is deaf, blind, who has a hearing loss, visual loss or a dual sensory loss. To access the services people must be over 18 years of age and live in Tower Hamlets.

How can we help?

We can provide:

  • social work support
  • general information and advice
  • an assessment of your needs with regard to your sight loss, hearing loss or dual sensory loss
  • support services to meet your eligible needs following assessment, this may include: practical support and specialist equipment
  • vision rehabilitation training and equipment to encourage your independent living skills
  • mobility /travel training for blind and partially sighted people
  • classes in braille and advice on IT equipment
  • BSL video link.
  • links with local community groups and the NHS who work with adults that have a sensory loss.

Read the latest newsletter -

The hearing clinic

The hearing clinic offers advice and information available to all Tower Hamlets residents who are deaf or hard of hearing. Equipment demonstrations will also be offered in our clinic. We can also visit you in your own home to address any problems you have with equipment we have provided to you. Contact the Sight and Hearing service to make an appointment.

When: by appointment

Where: Albert Jacob House, 62 Roman Road, Bethnal Green - E2 0PG

Deaf services directory

A directory of resources for d/Deaf and Hard of Hearing people has been compiled by the Sight and Hearing service and is now available on line. It includes a wide range of services and useful information for service users, advisors, providers and practitioners. You can download a copy of the deaf devices directory.

Deaf drop in
A drop in service every Wednesday afternoon for deaf customers who use BSL, to access advice, information and support on a range of issues.

Where: Albert Jacob House, 62 Roman Road, Bethnal Green - E2 0PG

Low vision service

The community low vision service provides assessments for magnifiers and eye shades. Equipment is issued free of charge. The service is for Tower Hamlets' adult residents who have difficulties viewing things to carry out everyday tasks even when wearing glasses. To access this service you need to have had a sight test by an optician in the last 12 months.

Contact the Sight and Hearing service to make an appointment.

When: on the first Monday of the month by appointment

Where: Albert Jacobs House, 62 Roman Road, Bethnal Green - E2 0PG

Low vision directory of services

Tower Hamlets council and NHS Tower Hamlets have produced a directory of services for people with a visual impairment.

Download the directory of services for people with a visual impairment.

The vision rehab clinic

The vision rehab clinic offers an advice and information service available to all Tower Hamlets residents who have difficulties with their eye sight. We can provide equipment demonstrations and also visit you at home to address any problems you have with the equipment we have provided.

Contact the Sight and Hearing service to make an appointment.

We have CCTV for customers to use to read their confidential correspondence. You can also trial equipment.

When: By appointment

Where: Albert Jacob House, 62 Roman Road, Bethnal Green - E2 0PG

Contact us

You can contact our duty service to receive:

  • general information and advice
  • to make a referral
  • have faulty equipment replaced
  • or about any concerns you may have about your own sight or hearing or about someone you know who lives in Tower Hamlets.

If you wish to speak to us face-to-face, please visit us at Albert Jacob House, Monday to Friday between 9.30am to 1pm at:

Albert Jacob House
62 Roman Road
Bethnal Green
London
E2 0PG

Tel: 020 7364 6953
Fax: 020 7364 7802
Text: 07947 308 235
Email: sightandhearing@towerhamlets.gov.uk
Contact us, Monday to Friday between 9.30am to 5pm.