Coronavirus (COVID-19) – how can you help?
As the impact of coronavirus spreads across the country, community support groups and residents across the borough are coming together to support vulnerable individuals who need extra help during this difficult time.
Please read on if you want to find out more about how you can help your neighbours and the wider community.
The council works closely with the voluntary and community sector in Tower Hamlets. We know many of these organisations are making arrangements to support people who need extra help.
To help support this vital work we are letting people know how they can get involved.
How can you volunteer
If you are an individual who would like to volunteer to help those who are older or more vulnerable, or who may be self-isolating, you can offer support through the Tower Hamlets Volunteer Centre.
The Volunteer Centre are now recruiting people to help with the response to the coronavirus outbreak. If you would like to register, you can sign up on their website.
If you do not want to officially register to volunteer, we are asking our residents to safely check in on their neighbours, or friends and family who might need some extra help.
Many people are coming together to play their part and help provide essential support to friends, family and vulnerable individuals. Read updated government guidance on how you can help and importantly, how you can do this safely. Always keep up to date with the latest NHS advice.
Support local food banks
Foodbanks will be a lifeline for many people and are already helping to supply and deliver food to people who can’t get out, either because they are self-isolating or are considered at high risk of coronavirus.
Two local organisations, Bow Food Bank and the First Love Foundation, are asking for donations to help them buy and deliver food to those most in need in Tower Hamlets.
If you would like to and are able to, you can donate to the Bow Food Bank and First Love Foundation online.
Support with New Universal Credit applications
The council has a dedicated phone line for people who want help with Universal Credit.
To book a phone appointment with a council officer, please call 020 7364 7010.
Welfare benefits advice
The council is working with local advice agencies to continue providing welfare benefits advice remotely. Their contact details are listed below. All our partners are experiencing unprecedented demand so we would ask you to keep trying if you cannot get through at your first attempt.
Resident support scheme
The resident support scheme is designed to help residents who are either in or at risk of being in crisis or are in need of immediate help and have no source of financial support available to them.
The scheme can help with short-term living costs such as credit food and gas/electric pre-payment metres. It can also help in some circumstances with white goods and furniture. Cash will not usually be awarded, but a pay point voucher can be supplied to the applicant where necessary.