| Organisation | How they can help |
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Account 3
admin@account3.uk
020 7739 7720 (leave message with number and service required and response will be provided within a day)
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Provide welfare benefits and employment rights advice and information
Phone advice for parents of under 5’s (resources delivered for under 5’s e.g activity books, paper, pens, paints, glue etc.
Vocational training for childcare. Teaching assistants and early years courses now transferred to online courses. Assessment, registration and learning all now available online.
Welcome to Tower Hamlets – support for new arrival to the UK including those with no recourse to public funding to access resources and services.
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Bromley-By-Bow centre
connect@bbbc.org.uk
020 8709 9700 (9am – 5pm)
Join our Facebook group for tips, challenges and moreJoin a WhatsApp Family Circle: text 07551 662 497
www.bbbc.org.uk/family-playrooms
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Provide welfare benefit advice
Have an online activity group on Facebook (where we set daily family challenges for children to win badges), a "Playrooms" website which has lots of tips and resources, and a podcast which is being launched this week.
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The Prince's Trust
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Advice, guidance and resources for young people
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Citizen Advice Tower Hamlets
advice@eastendcab.org.uk
Text Help to 07860 041410
Call 020 3855 4472
Monday to Friday
10am to 12pm & 2pm to 4pm
Help to Claim Universal Credit service
Call 0800 144 8444
For pro bono services including Whitechapel Legal Advice Clinic and Chris Solicitors on housing, employment, consumer issues email Alex Lewis alewis@eastendcab.org.uk
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Provide welfare benefit advice
Welfare Benefits, Debt, Money Management, Employment, Housing, Consumer. Immigration
Universal Credit (Tel: 0800 144 8444) . We can also refer & signpost for specialist help and services available during the current situation
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DeafPlus
Aiysha.begum@deafplus.org
Text only 07745 708 878
Online appointment
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Advice for deaf and hard of hearing people, via appointment on deafPlus advice line, on range of issues, using technologies such as Skype and Facetime, plus text-based service for deaf clients who do not use British Sign Language.
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Fair Finance
info@fairmoneyadvice.co.uk
020 3475 8811
Monday to Friday 9am - 5.30pm
Saturday: 10am - 2pm
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Provide welfare benefit advice
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Financial Health Centre
fhc@thh.org.uk
020 7364 2200
Monday to Friday
9.30am – 4.30pm
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Provide welfare benefit advice
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Island advice centre
admin@island-advice.org.uk
020 7987 9379
Monday to Friday
From 10am to 4pm
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Provide welfare benefit advice by phone and email. Advice on benefits, housing, debt, financial hardship, referrals to foodbank and grant applications, forms b phone
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Legal advice centre
admin@legaladvicecentre.london
020 3606 0372
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Provide welfare benefit advice
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Limehouse project
info@limehouseproject.org.uk
020 7538 0075
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Provide welfare benefit advice
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Ocean Somali Community Association
abdi@oceansomali.org.uk
020 7987 5833
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Provide welfare benefit advice
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Praxis
admin@praxis.org.uk
020 7749 7608 (Wednesday 2pm – 4pm)
020 7749 7605 (Thursday 10am – 12.30pm)
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Provide welfare benefit advice for migrants and refugees
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St Hilda’s East Community Centre
mail@sthildas.org.uk
020 7739 8066
Advice service - continuing with appointments over the phone.
Monday to Thursday
10am – 12pm and Thursday 2pm – 5pm.
Older peoples’ services are continuing – preparation of food parcels and craft box.
Monday to Friday
10am – 5pm
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Provide welfare benefit advice
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St Peter's London Dock Church
stpetersba@live.co.uk
020 7729 1036
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Provide welfare benefit advice
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Tower Hamlets Law Centre
info@thlc.co.uk
020 7538 4909
Monday to Friday
9.30am – 5pm
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Provide welfare benefit advice
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Toynbee Hall
advice@toynbeehall.org.uk
020 7392 2953
Monday to Friday
9am – 5pm
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Provide welfare benefit advice
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Age UK
info@ageukeastlondon.org.uk
020 8981 7124
Telephone service available
Monday to Sunday, 8am – 9pm
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Provide a telephone contact service for older residents
Can assist with delivery of shopping and medication
Conduct regular telephone welfare checks
Provide Handyperson service
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Real DPO
local.link@real.org.uk
020 7001 2175
Monday to Friday, 10am to 4pm
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Available to provide support via phone and email where possible
Information relevant to local disabled and older people on the Real website
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Stifford Centre
J.hoque@stifford.org.uk
020 7791 5513
Monday to Saturday, 8am - 5pm
Hours may differ on Bank Holidays and due to the COVID-19 crisis. Information is available on the Stifford website.
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Provide advice and support over the phone for emergency Universal Credit applications to assist residents to claim welfare benefits.
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The Bangladesh Youth Movement
admin@bym.org.uk
020 7377 8668, 07961 787 353
Monday to Tuesdays, 10am - 4.30pm
Wednesdays, 2pm - 5pm
Thursdays, 10am - 1pm and 2pm - 7pm
Hours may vary due to COVID-19 crisis
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Provide advice and support over the phone
Social contact with advice and support on matters such as health and welfare entitlements whilst the lockdown is in place.
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Tower Hamlets Council for Voluntary Service
info@thcvs.org.uk
020 3559 6696
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Provide advice and support, training, networking opportunities and representation to Tower Hamlets Council, and Tower Hamlets Together partners, helping organisations to communicate their concerns and needs.
THCVS is working as part of the Council’s Covid-19 co-ordinating bodies to secure funding and other support to maintain services and provide the types of support needed by vulnerable residents.
Alongside funding, the type of help we may be able to provide includes access to IT resources, support for employees and volunteers, or help with redesigning activities.
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Women's inclusive team
Women's inclusive Team Facebook page
safia@wit.org.uk
ikran.ahmed@wit.org.uk
07984 854 191, 07946 604 876, 07508 469 818
Food bank launched in Bow
Linc Centre
70 Fern St
London
E3 3PR
Wednesday, 2pm – 4pm
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Provide assistance to vulnerable adults including delivery of food and/or medication
Provide Somali and Bengali interpreting via phone
Provide telephone advice and guidance
Provide telephone contact service
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Healthwatch Tower Hamlets
info@healthwatchtowerhamlets.co.uk
0800 145 5343 or 020 8223 8922
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Provide information and signposting for health and social care services in the borough
Currently available for support services including shopping.
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Stonewall
info@stonewall.co.uk
020 7593 1850
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Provide an information service to help with any issue affecting LGBT people and their families.
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Positive Money Tower Hamlets
pmhamlets@gmail.com
07599 238 479
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Financial advice for Tower Hamlets residents
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AND
jenni@and.org.uk
020 7481 9853
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Information for visual artists
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Wapping Bangladesh Association
wappingba@hotmail.com
Mob: 07956 503 415
Monday, 2pm - 5pm and Thursday 10am - 1pm.
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Advice and info telephone service is provided to clients; 3 days a week
Digital project – continuing fortnightly through social media
Social contact through phone, email and video calling befriending and advice service
Can deliver shopping
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Sporting Foundation
Aroz Miah
Chief Executive Officer
020 7392 2126
07949 204 103
aroz@sportingfoundation.com
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Support for service users
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Newham New Deal Partnership
020 73666343
onlineclub@newhamndp.co.uk
Tuesdays, 10am – 3pm (beginning 14 April)
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Support and information for older people who want to go online
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East London Out project
lgbtforum@elop.org
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Individual support will be provided to LGBTQ+ community
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Community of Refugees from Vietnam – East London
020 7538 4986
07584 241468
crveastlondon@aol.com
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Telephone advice: Monday to Friday, Fri 11am-5pm
Skype and Facebook advice
Telephone befriending service, Monday to Sunday
Home Care service Monday to Sunday
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Osmani Trust
shaathi@osmanitrust.org
Aasha@omsanitrust.org
020 7247 8080
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Remote Early Help and Mentoring for young people and families (referral criteria applies)
Advice and Support for Young People seeking to exit gangs, violent peer groups or drugs distribution networks
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Alzheimer’s Society
Phone support is available seven days a week:
Support line opening hours:
Monday to Wednesday
9am – 8pm
Thursday and Friday
9am – 5pm
Saturday and Sunday
10am – 4pm
*Calls charged at standard local rate. If you speak Welsh, call our Welsh-speaking support line on 03300 947 400.
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Our dementia advisers will listen and give you the support and advice you need, including coronavirus advice, connecting you to help you need.
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Bereavement advice
Tel: 0800 634 9494
Monday to Friday, 9am – 5pm
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There are many practical matters to attend to when someone dies. Bereavement Advice Centre supports and advises people on what they need to do after a death.
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Green doctors
0300 365 5003
Pre-booked consultations only
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Struggling with energy bills book a consultation service for people on low incomes or over 65.
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Society Links Tower Hamlets
info@societylinks.org.uk
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Provide advice and information, links to resources via online platforms and general support and signposting to support services.
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Tower Hamlets Interfaith Forum
info@faithintowerhamlets.org
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Advice and information for faith groups in communities in Tower Hamlets including guidance on the closure of places of worship etc
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