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Voluntary and community organisations that can help

Adult Social Care Services

Aimed at older people in Tower Hamlets, people with living with disabilities of whatever kind and those who care for people within the borough.

For information about adult social care services available in the borough please visit the Tower Hamlets Community Catalogue.

Family Information Service and Local Offer

During these challenging times the Tower Hamlets Family Information Service  is here to help and support families.

We provide free, impartial information and advice on a variety of services for children and young people (from birth to 25 years old), parents and families.

We are regularly updating information, guidance and resources for children, young people, families and professionals which can be found on the Tower Hamlets Local Offer.

Contact us

We operate a telephone helpline service from Monday to Friday, 9am to 5pm.

Tel: 020 7364 645

Email fis@towerhamlets.gov.uk

Support services for domestic abuse

Support services for domestic abuse are still operating during the coronavirus pandemic.

Catalogue of voluntary and community organisations

Social support services
OrganisationHow they can help 

Age UK 

info@ageukeastlondon.org.uk

020 8981 7124

Telephone service available 
Monday to Sunday, 8am – 9pm

Provide a telephone contact service for older residents.

Conduct regular telephone welfare checks

Provide help around the home 

Tower Hamlets Friends and Neighbours

admin@thfn.org.uk

020 8983 7979

Monday to Friday, 9am – 5pm 

Provide telephone contact service for older residents

Support for families of older people who do not live locally

Can deliver shopping to clients

Liaising with health care facilities

Newark Youth London

info@newark.org.uk

07308 472 398

Monday to Friday
10am – 5pm and also evenings and weekends.

Provide advice and friendly chat over the phone for young people and families.

Daily online group sessions for young people and youth workers

Online fun physical activity/exercise session

Can assist with delivery of shopping, medication

Eden care

info@edencareuk.com

07957 199 328

Provide telephone befriending for people affected by the Covid-19 Pandemic

Women's inclusive team

Women's inclusive team Facebook page

safia@wit.org.uk

ikran.ahmed@wit.org.uk

07984 854 191 or 07946 604 876

Provide assistance to vulnerable adults including delivery of food and/or medication.

Provide Somali and Bengali interpreting via phone

Provide telephone advice and guidance

Provide telephone contact service

Food bank launched in Bow - Linc Centre 70 Fern St, E3 3PR London, United Kingdom. Wednesday 2pm – 4pm

Chinese Association of Tower Hamlets

londonchinese@hotmail.com

020 7515 5598 或

07931 303 878

送暖行動

東倫敦華人協會在抗疫期間,希望為華人社區內沒有親人及朋友照顧的長者免費提供以下的幫助:

* 購買及運送糧食和急需用品

* 情緒支援

因禁足令已生效, 目前我們的義工團隊暫時只能為以下區域居住的長者(没有親人同住或照顧的)提供以上的服務:

If you are Chinese or Vietnamese living in Tower Hamlets and self-isolating due to COVID-19 and do not have a friend or family member available to support you, our volunteer team can help you with:

- Picking up shopping or urgent supplies

- Emotional support

Community of Refugees from Vietnam – East London

Tel: 020 7538 4986
Mob: 07584 241468
Email: crveastlondon@aol.com

 

Telephone advice: Monday to Friday 11am-5pm

Skype and Facebook advice

Telephone befriending service Monday to Sunday

Home Care service Monday to Sunday

Royal Society for Blind Children

connections@rsbc.org.uk

020 3198 0225

Monday to Friday, 10am – 4pm

Bespoke one-to-one emotional support and practical advice, via telephone or video, for families with a blind or partially sighted child/young person aged 0-25.

Delivery, via video chat, of fun activities for blind and partially sighted children and young people to help them improve their well- being and develop their independence.

MyActive

jillian.pitt@mytimeactive.co.uk

07471 038 104

WhatsApp for Whitechapel, St Dunstan’s and Shadwell to keep local people connected.

1 to 1 telephone support in above areas. 

Alzheimer’s Society

Phone support is available seven days a week:

Support line opening hours:
Monday to Wednesday
9am – 8pm

Thursday and Friday
9am – 5pm

Saturday and Sunday
10am – 4pm

*Calls charged at standard local rate. If you speak Welsh, call our Welsh-speaking support line on 03300 947 400.

Our dementia advisers will listen and give you the support and advice you need, including coronavirus advice, connecting you to help you need.

London Tigers

Email: asma@londontigers.org

Tel: 07502 222730

Monday to Friday from 10am – 5pm

Telephone support for people who feel lonely and isolation

Exercise programme for organisation’s members, at home or when going for a walk, via WhatsApp, plus chair exercise programmes for groups via Zoom.

Darul Ummah


 

Provide a telephone contact service for older residents

Can assist with delivery of shopping and medication 

Conduct regular telephone welfare checks

Walingham Support

Monday to Friday 9am – 5pm

Delivery of shopping for disabled residents

Telephone support for disabled residents

Weavers community forum

info@weaversforum.org

020 7739 8568

Social contact by telephone

Essential shopping and food parcel deliveries for vulnerable older people

Hornafirk Integration Projects

info@hornafrik.org

020 7237 9373

Hot meal delivery service for vulnerable older people

Essential shopping to vulnerable older people

Ensign Youth Club

info@ensign.org.uk

020 7702 3340

 

Social contact over the telephone

Can help with delivery of shopping for vulnerable older people

The Bangladesh Youth Movement

admin@bym.org.uk

Call 020 7377 8668 or 07961 787 353

Monday and Tuesday, from 10am to 4.30pm 

Wednesdays, from 2pm to 5pm

Thursday, from 10am to 1pm and 2pm to 7pm

Hour may vary due to the COVID-19 crisis

Provide advice and support over the phone

Social contact with advice and support on matters such as health and welfare entitlements whilst the lockdown is in place.

 

Wapping Bangladeshi

020 7481 9835 or 07956 503 415

Email: wappingba@hotmail.com

Advice and info telephone service is provided to clients; 3 days a week, Monday, 2pm to 5pm and Thursday 10am to 1pm.

Digital project – continuing fortnightly through social media

Social contact through phone, email and video calling befriending and advice service. 

Can deliver shopping

   

  

Advice and information

Advice and information
Organisation How they can help 

Account 3 

admin@account3.uk

020 7739 7720 (leave message with number and service required and response will be provided within a day) 

Provide welfare benefits and employment rights advice and information 

Phone advice for parents of under 5’s (resources delivered for under 5’s e.g activity books, paper, pens, paints, glue etc.

Vocational training for childcare. Teaching assistants and early years courses now transferred to online courses.  Assessment, registration and learning all now available online.

Welcome to Tower Hamlets – support for new arrival to the UK including those with no recourse to public funding to access resources and services. 

Bromley-By-Bow centre

connect@bbbc.org.uk

020 8709 9700 (9am – 5pm)

Join our Facebook group for tips, challenges and moreJoin a WhatsApp Family Circle: text 07551 662 497

www.bbbc.org.uk/family-playrooms

Provide welfare benefit advice

Have an online activity group on Facebook (where we set daily family challenges for children to win badges), a "Playrooms" website which has lots of tips and resources, and a podcast which is being launched this week. 

The Prince's Trust

Advice, guidance and resources for young people

Citizen Advice Tower Hamlets 

advice@eastendcab.org.uk 

Text Help to 07860 041410

Call 020 3855 4472
Monday to Friday
10am to 12pm & 2pm to 4pm

Help to Claim Universal Credit service
Call 0800 144 8444

For pro bono services including Whitechapel Legal Advice Clinic and Chris Solicitors on housing, employment, consumer issues email Alex Lewis alewis@eastendcab.org.uk

Provide welfare benefit advice

Welfare Benefits, Debt, Money Management, Employment, Housing, Consumer. Immigration

Universal Credit (Tel: 0800 144 8444) . We can also refer & signpost for specialist help and services available during the current situation

DeafPlus

Aiysha.begum@deafplus.org

Text only 07745 708 878

Online appointment

Advice for deaf and hard of hearing people, via appointment on deafPlus advice line, on range of issues, using technologies such as Skype and Facetime, plus text-based service for deaf clients who do not use British Sign Language. 

Fair Finance 

info@fairmoneyadvice.co.uk

020 3475 8811

Monday to Friday 9am - 5.30pm
Saturday: 10am - 2pm

Provide welfare benefit advice 

Financial Health Centre 

fhc@thh.org.uk

020 7364 2200

Monday to Friday
9.30am – 4.30pm

Provide welfare benefit advice

Island advice centre

admin@island-advice.org.uk

020 7987 9379
Monday to Friday
From 10am to 4pm

Provide welfare benefit advice by phone and email. Advice on benefits, housing, debt, financial hardship, referrals to foodbank and grant applications, forms b phone

Legal advice centre

admin@legaladvicecentre.london

020 3606 0372

Provide welfare benefit advice

Limehouse project

info@limehouseproject.org.uk

020 7538 0075

Provide welfare benefit advice

Ocean Somali Community Association

abdi@oceansomali.org.uk

020 7987 5833

Provide welfare benefit advice

Praxis

admin@praxis.org.uk

020 7749 7608 (Wednesday 2pm – 4pm)
020 7749 7605 (Thursday 10am – 12.30pm)

Provide welfare benefit advice for migrants and refugees

St Hilda’s East Community Centre

mail@sthildas.org.uk

020 7739 8066

Advice service - continuing with appointments over the phone. 
Monday to Thursday 
10am – 12pm and Thursday 2pm – 5pm.

Older peoples’ services are continuing – preparation of food parcels and craft box.

Monday to Friday
10am – 5pm

Provide welfare benefit advice

St Peter's London Dock Church

stpetersba@live.co.uk

020 7729 1036

Provide welfare benefit advice

Tower Hamlets Law Centre

info@thlc.co.uk

020 7538 4909

Monday to Friday
9.30am – 5pm 

Provide welfare benefit advice

Toynbee Hall

advice@toynbeehall.org.uk

020 7392 2953

Monday to Friday
9am – 5pm

Provide welfare benefit advice

Age UK

info@ageukeastlondon.org.uk

020 8981 7124

Telephone service available
Monday to Sunday, 8am – 9pm

Provide a telephone contact service for older residents

Can assist with delivery of shopping and medication 

Conduct regular telephone welfare checks

Provide Handyperson service

Real DPO

local.link@real.org.uk

020 7001 2175

Monday to Friday, 10am to 4pm

Available to provide support via phone and email where possible

Information relevant to local disabled and older people on the Real website

Stifford Centre

J.hoque@stifford.org.uk

020 7791 5513

Monday to Saturday, 8am - 5pm

Hours may differ on Bank Holidays and due to the COVID-19 crisis. Information is available on the Stifford website

Provide advice and support over the phone for emergency Universal Credit applications to assist residents to claim welfare benefits.

The Bangladesh Youth Movement

admin@bym.org.uk

020 7377 8668, 07961 787 353

Monday to Tuesdays, 10am - 4.30pm
Wednesdays, 2pm - 5pm
Thursdays, 10am - 1pm and 2pm - 7pm

Hours may vary due to COVID-19 crisis

Provide advice and support over the phone

Social contact with advice and support on matters such as health and welfare entitlements whilst the lockdown is in place. 

Tower Hamlets Council for Voluntary Service

info@thcvs.org.uk

020 3559 6696

Provide advice and support, training, networking opportunities and representation to Tower Hamlets Council, and Tower Hamlets Together partners, helping organisations to communicate their concerns and needs.

THCVS is working as part of the Council’s Covid-19 co-ordinating bodies to secure funding and other support to maintain services and provide the types of support needed by vulnerable residents.

Alongside funding, the type of help we may be able to provide includes access to IT resources, support for employees and volunteers, or help with redesigning activities.

Women's inclusive team

Women's inclusive Team Facebook page

safia@wit.org.uk

ikran.ahmed@wit.org.uk

07984 854 191, 07946 604 876, 07508 469 818

Food bank launched in Bow
Linc Centre 
70 Fern St
London
E3 3PR

Wednesday, 2pm – 4pm

Provide assistance to vulnerable adults including delivery of food and/or medication

Provide Somali and Bengali interpreting via phone

Provide telephone advice and guidance

Provide telephone contact service 

Healthwatch Tower Hamlets

info@healthwatchtowerhamlets.co.uk

0800 145 5343  or 020 8223 8922

Provide information and signposting for health and social care services in the borough 

Currently available for support services including shopping. 

Stonewall

info@stonewall.co.uk

020 7593 1850

Provide an information service to help with any issue affecting LGBT people and their families.

Positive Money Tower Hamlets

pmhamlets@gmail.com

07599 238 479

Financial advice for Tower Hamlets residents 

AND

jenni@and.org.uk

020 7481 9853

Information for visual artists

Wapping Bangladesh Association

wappingba@hotmail.com

Mob: 07956 503 415

Monday, 2pm - 5pm and Thursday 10am - 1pm.

 

Advice and info telephone service is provided to clients; 3 days a week

Digital project – continuing fortnightly through social media

Social contact through phone, email and video calling befriending and advice service

Can deliver shopping

Sporting Foundation

Aroz Miah
Chief Executive Officer 

020 7392  2126
07949 204 103

aroz@sportingfoundation.com

Support for service users

Newham New Deal Partnership 

020 73666343
onlineclub@newhamndp.co.uk
Tuesdays, 10am – 3pm (beginning 14 April)

Support and information for older people who want to go online

East London Out project

lgbtforum@elop.org

Individual support will be provided to LGBTQ+ community

Community of Refugees from Vietnam – East London

020 7538 4986

07584 241468

crveastlondon@aol.com

Telephone advice: Monday to Friday, Fri 11am-5pm

Skype and Facebook advice

Telephone befriending service, Monday to Sunday

Home Care service Monday to Sunday

Osmani Trust

shaathi@osmanitrust.org
Aasha@omsanitrust.org


020 7247 8080

Remote Early Help and Mentoring for young people and families (referral criteria applies)

Advice and Support for Young People seeking to exit gangs, violent peer groups or drugs distribution networks

Alzheimer’s Society

Phone support is available seven days a week:

Support line opening hours:
Monday to Wednesday
9am – 8pm

Thursday and Friday
9am – 5pm

Saturday and Sunday
10am – 4pm

*Calls charged at standard local rate. If you speak Welsh, call our Welsh-speaking support line on 03300 947 400.

Our dementia advisers will listen and give you the support and advice you need, including coronavirus advice, connecting you to help you need. 

Bereavement advice

Tel: 0800 634 9494

Monday to Friday, 9am – 5pm

There are many practical matters to attend to when someone dies. Bereavement Advice Centre supports and advises people on what they need to do after a death.

Green doctors

0300 365 5003

Pre-booked consultations only

Struggling with energy bills book a consultation service for people on low incomes or over 65.

 

Society Links Tower Hamlets

info@societylinks.org.uk

Provide advice and information, links to resources via online platforms and general support and signposting to support services. 

Tower Hamlets Interfaith Forum

info@faithintowerhamlets.org

Advice and information for faith groups in communities in Tower Hamlets including guidance on the closure of places of worship etc

 

Food

Food
OrganisationHow they can help 

Bow Food Bank

info@bowfoodbank.org

 

 

Supply and deliver food to people who can't get out, either because they are self-isolating or are considered at high risk of coronavirus. 

First Love Foundation

020 3069 9877

 

Supply and deliver food to people who can't get out, either because they are self-isolating or are considered at high risk of coronavirus.

Women's Inclusive Team

safia@wit.org.uk

ikran.ahmed@wit.org.uk

07984 854 191
07946 604 876
07508 469 818

Provide assistance to vulnerable adults including delivery of food and/or medication

Provide Somali and Bengali interpreting via phone

Provide telephone advice and guidance

Provide telephone contact service 

Food bank launched in Bow

Linc Centre
70 Fern St
London
E3 3PR

Wednesday, 2pm – 4pm

 

Volunteering

Volunteering
OrganisationHow can they help

Volunteer Centre Tower Hamlets

info@vcth.org.uk

020 7377 0956

Monday to Thursday, 10am to 6pm

Recruiting volunteers to help residents through the Coronavirus COVID-19 emergency.  If you would like to volunteer please contact Volunteer Centre Tower Hamlets directly.