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Advice and support

This page contains a number of useful resources and links for parents and carers to support children's learning at home.

On this page

Mental Health

If your child is aged 11 to 25 and lives in Tower Hamlets, goes to school here or is registered to a GP in the borough, they can use Kooth for free - the online mental health community. It's free, friendly, safe, and anonymous. Learn more and sign up here.


Young people can get free, confidential support at any time from government-backed voluntary and community sector organisations by:

  • texting SHOUT to 85258
  • calling Childline on 0800 1111
  • calling the Mix on 0808 808 4994

See also Mental health resources for children, parents, carers and school staff.


Useful links

The following links will connect you to external websites which offer support, advice and teaching materials for children, young people and parents to continue learning/teaching whilst schools are closed to most children.

These links will mostly take you to external websites. Where this occurs, we are not responsible for their content.

Staying safe online

There is a lot of support available to keep your child safe online. Below are some useful links to help parents and carers:

  • Thinkyouknow (advice from the National Crime Agency to stay safe online)
  • Internet matters (support for parents and carers to keep their children safe online)
  • Parent info (support for parents and carers to keep their children safe online)
  • LGfL (support for parents and carers to keep their children safe online)
  • Net-aware (support for parents and carers from the NSPCC)
  • Digital safety and wellbeing kit from the Children's Commissioner (for children and parents)

Tower Hamlets' Family Information Service

The Tower Hamlets Family Information Service is here to assist and support families.

They provide free, impartial information and advice on a variety of services for children and young people (from birth to 25 years old), parents and families. 

You can call them on 020 7364 6495 (Monday to Friday, 9am-5pm) or email fis@towerhamlets.gov.uk

Visit the Local Offer for further resources from Tower Hamlets for children, young people and their families or explore our Stay at Home Resources.

What does remote education involve?

Your child's school will provide remote education if they are not eligible (list here) or able to attend (self-isolating, for example).

When being taught remotely, your child’s school is expected to set meaningful and ambitious work each day in several different subjects. Schools are expected to provide remote education that includes either recorded or live direct teaching and should be of equivalent length to the core teaching pupils would receive in school.

As a minimum that is:

  • Three hours a day for Key Stage 1 (years 1 and 2 when pupils are aged between 5 and 7)
  • Four hours a day for KS2 (years 3-6 when children are aged between 7 and 11)
  • Five hours a day for KS3 and KS4 (secondary school up to age 16)

Those hours include both direct teaching and time for pupils to complete tasks or assignments independently. 

The DfE is also working with the BBC and others to provide resources for children to access while at home - you can find this information here.

Department for Education coronavirus helpline

The Department for Education has set up a helpline to offer guidance for anyone with education related questions - from early years up to universities, plus parents. You can call 0800 046 8687 from 8am to 6pm (Monday to Friday) and 10am to 6pm (Saturday and Sunday).