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NHS Test and Trace

NHS Test and Trace

NHS Test and Trace is a national programme which ensures that anyone who develops symptoms of coronavirus can be tested quickly. It also helps trace close recent contacts of anyone who tests positive for coronavirus and if necessary, notify them so that they can stay at home (self-isolate) and help stop the spread of the virus.

How NHS Test and Trace works

If you have symptoms of coronavirus, you must immediately self-isolate and ask for a coronavirus test through the NHS or by calling NHS 119.

You must take the following steps if you have coronavirus symptoms or are contacted by NHS Test and Trace and told that you have been in close contact with someone with coronavirus:

1.  If you have one or more symptoms of coronavirus, which are a high temperature, a new, continuous cough, or a loss of, or change in, your normal sense of taste or smell, you must immediately self-isolate.

2.  You then must book a test through NHS.UK or call NHS 119. Testing is available for anyone who has symptoms.

3.  If you test positive, you will be contacted by NHS Test and Trace who will help you identify who you have been in contact with and will ask you for their contact details. You must isolate for 7 days. People identified as having been in close contact with someone who has a positive test must stay at home for 14 days, even if they do not have symptoms.

If you test positive and are a vulnerable person who would need support, the council can help you with things like food and medication deliveries.

A test for coronavirus usually involves taking a swab of the inside of your nose and the back of your throat, using a long cotton bud.

By playing your part, you will directly help to contain coronavirus. Testing not only protects you, but your friends and family.

How the NHS Test and Trace service will contact you

You will be contacted by email, text or phone.

Text messages will come from  'NHStracing' and calls will come from 0300 0135000.

Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian’s permission to continue the call.

You will be asked to sign in to the NHS Test and Trace contact tracing website

How to spot fake contact tracers

The NHS Test and Trace service (also known as contact tracers) will never ask you:

1. for bank details or payments

2. for details of any other accounts, such as social media

3. to set up a password or PIN number over the phone

4. to call a premium rate number, such as those starting 09 or 087

5. for anyone to visit you at home

Keeping Tower Hamlets safe

The council will support NHS Test and Trace, by responding to any local outbreaks of coronavirus should they occur.

Our local coronavirus outbreak control plan, Keep Tower Hamlets Safe, outlines how we will work with partners, including Public Health England, to identify and contain any local outbreaks, using information provided by NHS Test and Trace. 

The plan sets out how we will: 

1. Manage any local outbreaks of coronavirus

2. Quickly and efficiently respond to any patterns of coronavirus as they emerge

3. Work closely with national and regional partners to ensure everyone who needs a test, has access to one

4. Build trust and confidence among our communities in using NHS Test and Trace

5. Protect our most vulnerable residents and prevent and mitigate any outbreaks within our high-risk settings

6. Ensure any resident who needs to self-isolate, and needs support from the council receives it including residents who are vulnerable and at-risk

Read Keep Tower Hamlets Safe – it aims to protect everyone who lives, works and visits Tower Hamlets.