Keeping in touch with tenants

Consultation

We also conduct regular consultation with our clients, to identify areas we are doing well in, areas we need to improve in and get suggestions for other improvements.

A customer satisfaction survey is sent out to all clients in temporary accommodation each year and other, more specific, surveys are issued on a regular basis as we review your opinion on various services we provide.

Housing Options Service users group

To discuss particular issues and to check our letters and leaflets, we have a Housing Options Service users group that meets regularly.

Please contact homeless@towerhamlets.gov.uk if you would like to attend the next meeting.