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Our teams

Central Safeguarding Team

The Central Safeguarding Team is a vibrant and growing team, currently expanding its role in operational safeguarding, safeguarding audit and quality improvement work. If you join us, you will gain varied experience in safeguarding enquiries, auditing and close working with Commissioning colleagues supporting Care Providers. If you are an experienced Best Interest Assessor, you will have the opportunity to do Deprivation of Liberty work. If you are not experienced, we may be able to offer you training to develop your career in this direction. 

We are an innovative team with a strong learning culture. One of our key areas of development is to work closely with Childrens Services, reflecting our commitment to understand and support vulnerable adults, their families and network. Consequently, we are seeking candidates to express interest in transition posts including Transition Best Interest Assessors and work within the Safeguarding Service. Come and join our friendly and creative team – you won’t be disappointed!

Service Manager: Lisa Mathews
Tel: 020 7364 5749
Email: Lisa.Mathews@towerhamlets.gov.uk 

Community Learning Disability Service

The Community Learning Disability Service is a team of health staff and social workers who assess and support people who live in Tower Hamlets with a learning disability, their families and carers We help people to be as independent as possible by offering advice, therapy and practical support. 

We help adults, (persons aged 18 or over) with a learning disabilities who live in Tower Hamlets to

  • live a healthy independent and safe life
  • have a place to live
  • understand money
  • have a job or support with training or employment
  • make decisions and choices
  • have positive relationships with friends and family
  • go out have fun and meet new people
  • get around and be respected in the community
  • prepare for a hospital stay or visit to your GP

We also support parents and carers of someone with a learning disability in their caring role and to have a better life.

Our team is made up of Health professionals, social workers, managers and administrators.

Service Manager: Marion Reilly
Tel: 020 8121 4449
Email: Marion.Reilly@elft.nhs.uk

Community Mental Health Team

Tower Hamlets has four Community Mental Health Team serving the needs of its adult population and one CMHT for Older People which works with those over 65 years.

These are all multi-disciplinary teams, whose focus is on the care and support of people with severe and enduring mental health problems. Teams provide early assessment, comprehensive programmes of treatment and continuing care for clients.

Their objective is to assist people with their recovery, reduce relapse of illness and admission to hospital and to enable people to remain at home wherever possible, thus improving their quality of life.

Service Manager: Stephanie Diffey 
Tel: 020 8121 5473 
Email: Stephanie.Diffey@towerhamlets.gov.uk

Hospital Social Work Team

 Our hospital social work team, based in the Royal London Hospital grounds, is a very busy team.  Our team consist of an operational team manager, projects development manager, four senior practitioners, social workers, two first response officers, a reimbursement officer and two secretaries.  We provide an advice, assessment and support function to enable patients to get home safely after a period of stay in hospital.  We aim to get the majority of patients back to their own home and we promote schemes such as Home First and Discharge to Assess.

Our busiest and largest client group is from the care of the elderly wards; we also work with the Accident and Emergency department and pre-admission wards to advise and assess patients who present with social issues.  We support patients who have experienced a stroke, those needing post-operative support as well as those patients who are preparing to be discharged from the specialist and general wards in the hospital.

We refer the majority of our patients to our in-house Reablement service who provide an assessment function for those who have lost some independence following their hospital stay; our aim is to provide an opportunity for our residents to maintain or increase their level of independence.

In addition to working with our Reablement and Rehabilitation services, our social workers carry out Care Act 2014 assessments alongside other assessments such as Mental Capacity Act Assessments and Best Interest decisions.  In their statutory role, our social workers lead on work to safeguard adults who are at risk in the hospital or the community.  We also carry out joint assessments with the Clinical Commissioning Group (CCG’s) Continuing Health Care staff to determine where health may be responsible for patients ongoing care needs.

We work closely with our health colleagues in multi-disciplinary teams (MDTs) to provide advice and coordinated client centred support to enable our patients to get home safely and in a timely fashion.  Our social workers commission urgent interim and longer term support where patients are eligible for this.  Where our clients are not able return to their home in the long term, we are able to discuss with patient’s suitable alternatives such as extra care sheltered schemes and placements within care homes.

Where patients present with complex issues such as those with no recourse to public funds (NRPF) and those who present as homeless, we enable support through information, advice and referral to other agencies and to universal services as well as carrying out Care Act and Human Rights assessments.

Our work also includes supporting the discharge of Tower Hamlets residents who are admitted to hospitals outside of the borough i.e. hospitals in Newham, Whipps Cross, Homerton, University College London as well as other acute hospitals.

Service Manager: Gillian Beadle Phelps
Tel: 020 7364 1779
Email: Gillian.BeadlePhelps@towerhamlets.gov.uk

Localities (including P&R and CHT)

The locality teams deliver a generic Social Work service to adults living within 4 localities in the Borough. The functions of the team are to deliver high quality support through comprehensive assessment, creative support planning and safeguarding work by working with people to understand their personal needs, helping them to build on their strengths and abilities wherever possible.

We aim to promote people’s independence and wellbeing, enabling them to achieve the outcomes that are important to them. There is a plan to increasingly align social care support within each locality to the local health networks and the voluntary sector to promote the achievement of improved outcomes for our service users and carers.  The aim is to fully integrate social care and health services by March 2019. 

Through the Adult Social Care Improvement Board we are working to improve the quality of the work undertaken and drive up performance standards. Recruiting to a number of key posts within the localities will help us to continue this work.

Service Manager (West): Christine Oates
Tel: 020 7364 2209
Email: Christine.Oates@towerhamlets.gov.uk

Service Manager (East): Paul Swindells
Tel: 020 7364 5654
Email: Paul.Swindells@towerhamlets.gov.uk

Occupational Therapy

Occupational Therapy in Tower Hamlets is at the forefront of practice. We are a dynamic profession keen to enable our service users reach their maximum potential through timely assessment and provision of equipment, strategies and housing adaptations.

We are seeking enthusiastic, innovative Occupational Therapists to work in Tower Hamlets to deliver high standard of care to our service users and contribute to the integration agenda for the future.

Service Manager: Alex Hadayah
Tel: 020 7364 4818
Email: Alex.Hadayah@towerhamlets.gov.uk


The Reablement Service is Occupational Therapy led; providing independence and building support (up to six weeks) to optimise a person’s functioning in all aspects of daily living. The service takes a holistic, person-centred and strengths based approach; supporting individuals towards identified goals to improve their physical, social, mental and emotional wellbeing.

Our integrated team of 8 Occupational Therapists work alongside a specialist Reablement Nurse, Independence Planners and 50 enthusiastic and creative in - house Reablement Officers to support adults to maximise their potential and independence in their own homes. In line with CPD guidance from HCPC and COT staff are encouraged and supported to engage in a wide range of CPD activities including presenting at local and national conferences, formal and informal training opportunities, contributing to service development, peer learning and collaborative working with partner organisations.

We are looking for forward thinking, flexible and innovative therapists with an interest in Reablement to join the integrated OT team. If you are an established clinician with excellent communication skills, advanced assessment knowledge and a sound clinical background then we would love to hear from you.

Service Manager: Paul Swindells
Tel: 020 7364 5654
Email: Paul.Swindells@towerhamlets.gov.uk


Initial Assessment Team

The Initial Assessment service provides a first point-of-contact for all concerns, queries and enquiries relating to adult social care in Tower Hamlets. The team is made up of social work, occupational therapy and other professionals.

The Initial Assessment Team provide advice, information, contact screening, equipment and service provision, urgent response and adult safeguarding functions. The Initial Assessment Hospital Service provides a service to all Tower Hamlets residents who are in-patients at the Royal London, London Chest or Mile End Hospital. This team provide the same services as the Initial Assessment Team, and are also involved in the discharge planning of people from hospital.

Initial Assessment Team can be contacted on 020 7364 5005, 9am-5pm, Monday-Friday. They are based at John Onslow and hospitals in Tower Hamlets.


Initial Assessment Team
Tel: 020 7364 5005 (9am-5pm, Mon-Fri)

Initial Assessment Team
John Onslow House
1 Ewart Place
E3 5EQ

Service Manager: Gillian Beadle Phelps
Tel: 020 7364 1779
Email: Gillian.BeadlePhelps@towerhamlets.gov.uk