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Planning and building control COVID-19

Due to the rapidly changing Covid-19 situation, there has been an immediate impact on some of our services. The council has put in place contingency plans and where a service is affected, we are establishing alternative ways of continuing to provide our service.

  • With immediate effect, please be aware that drop-in and phone-based duty Planner and Building Control advice services have been suspended. However, email enquiries will continue to be dealt with and of course our online website resources remain available.
    Please be aware that the number for reporting a Dangerous Structure will continue to remain available throughout.
  • We will continue to accept and process planning pre-application requests and provide written advice where possible, but will not arrange face-to-face meetings until further notice.
  • Regarding Building Control site visits/inspections, your allocated Building Control Surveyor will advise appropriately in accordance with LABC risk assessments.
  • In respect of other pre-arranged meetings, the relevant case or project officer will advise accordingly.

Please be aware that at times it may not always be possible for specific officers to be contacted directly by phone.

In order to allow us to prioritise queries and requests, if you need to make contact, in the first instance please can you send an e-mail to the relevant e-mail address:

We will continue to monitor the situation closely and services may be withdrawn at any point. We appreciate your understanding at this difficult time and will endeavour to keep all relevant parties informed either via regular webpage updates or direct communication.