Changes to parking permits

We are bringing in some changes to our parking system.  They will affect the way you apply for or renew a parking permit and apply for a visitor scratch card. We are working hard to get the new system up and running. While we are doing this, a temporary system is in place.

Permits will continue to be valid until 14 days after the stated expiry date.

Temporary permits with an expiry date or 14 October or 4 November will continue to be valid until 30 November 2019.

We will continue to issue parking fines for any cars parked illegally.

For more information, see the relevant parking permit pages.

Please note that this applies to parking permits only and not to blue badges, freedom passes or taxicards.

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Digital on-street resident parking permit terms and conditions

General terms and conditions

1.1 You must live in the borough.

1.2 A maximum of three permits are allowed at the property.

1.3 Under the Permit Transfer Scheme (PTS), you are only allowed one permit at a car free property. This also applies if you or another occupant is a blue badge holder, as you will need to decide whether to apply under the PTS or the blue badge exemption.

1.4 Your vehicle must not exceed 2.3m (7’ 6”) in height or 5.25m (17’ 3”) in length.

1.5 The permit price will be worked out by the vehicle’s CO2 emissions shown on the DVLA website, or the engine size if the CO2 is not shown. Please see our fees and charges.

1.6 A surcharge will be added to the second and third permits issued at the property.

1.7 A surcharge will be added to a diesel vehicle.

1.8 Your permit is valid during the controlled parking times and in the parking bays signed: "Resident Permit Holders Only", "Permit Holders Only". "Permit Holders or Pay at Machine" or "Resident Permit Holders & Pay by Phone" 

1.9 Your permit is not valid in any other bays, such as bays signed ‘Pay at Machine only’, ‘Pay by Phone only’ or Suspended bays.

1.10 Your permit is valid all day in the zone that you live, such as zone ‘A, B, C, or D’.

1.11 The parking bay signs will show the zone and a number. The number does not apply to your permit.

1.12 Your permit is valid in another zone for up to three hours in a day. Your time begins when you first park in another zone. As an example, if you park in another zone at 08:30am your permit is valid up to 11:30am.

1.13 This permit does not guarantee you a parking space.

1.14 You must email permits@towerhamlets.gov.uk immediately if any of the details on your application change or you wish to cancel your permit.

1.15 If you want to cancel your permit before it expires, a refund will be worked out on the number of complete months remaining. There will be an administration fee of £18.50.

1.16 A refund will be worked out from the next working day. Payment will be made back to the card.

1.17 We reserve the right to request documentation at any time to check that you are eligible for a permit. Failure to provide the relevant proof may result in your permit being cancelled without further notice and you will not qualify for a refund.

1.18 The council reserves the right to change the terms and conditions by giving you 28 days’ notice.

2 Car Free Property additional terms and conditions 

2.1 If you were decanted or you qualified for a permit under the Permit Transfer Scheme, you will lose your right to another permit if you do not apply for a new one before your existing permit expires.

3 Data proection and general data proection regulation

3.1 To view how the council will use your data, please see visit the data protection & freedom of information section.

3.2 To view our Privacy Notice, see our legal notices.