Parking price increases came into effect on 18 April 2019

From October 2019, there will be an additional charge for a diesel vehicle and this charge will be in addition to the cost of a permit, including any surcharge applied to the second and third permit in a residential household.

A full list of the changes can be found on theĀ parking charges page.

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Visitor permits

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Digital visitor permit

 Scratchcards (paper visitor permits)

What is a digital visitor permit?

A digital visitor permit is an electronic permit that enables a visitor to park near your home when they come to visit.

As it's digital, your visitor doesn't have to display a physical permit or scratchcard in their vehicle when they visit. 

Can I apply for one?

You can apply if you meet the following criteria:

  • You're aged 60 or over or you have a carer who visits you on a daily basis
  • Your Tower Hamlets address is your main residence (you must live at this address at least four nights a week)

You must also meet at least one of the following criteria:

  • You're 60 or over and you don't live in a car free property (in which case you can order a maximum of 24 free books in a rolling 12 month period)
  • You're 60 years or over, a disabled blue badge holder and you live in a car free property (in which case you're allowed a maximum of 24 free books in a rolling 12 month period)
  • You're 60 years or over, not a disabled blue badge holder and you live in car free property (in which case, you're allowed a maximum of three free books in a rolling 12 month period)
  • you have a daily carer who doesn't live at the same address (in which case you're allowed a maximum of 48 free books in a rolling 12 month period. This also applies if you live in a car free property).

Documents required for 3 or 24 free books  

  • Proof of residency: Council Tax Bill, DWP Letter or UK Driving License
  • Proof of age: Birth Certificate, DWP Pension Letter, Freedom Pass, Passport or UK Driving Licence
  • You must also upload a copy of your disabled blue badge if the property is car free

Documents required for 48 free books

  • Proof of residency: Council Tax Bill, DWP Letter or UK Driving License
  • Proof of carer: DWP Award Letter to show that you're in receipt of the Care Allowance and the carer’s UK Registration Certificate or  insurance certificate.

You will need to upload digital pictures of these documents when you apply online


Apply for a Digital Visitor Permit



Help with applying 

These videos walk you through the process for applying for and activating a digital visitor permit. 

Applying for a digital visitor permit


Activating a digital visitor permit


If you're still having difficulty after watching these videos, please email us:

Frequently Asked Questions



  • No queuing at a One Stop Shop
  • The service is available online 24/7
  • No need to display a permit
  • No need to hand your visitor a permit
  • Activate two permits for the same vehicle to park all day
  • Activate a permit immediately or in the future
  • No waiting for delivery of a permit (and it can't get lost in the post)
  • Login and activate a permit within a couple of minutes
  • Cancel a permit up to one minute before it begins or easily correct a mistake
  • Environmentally friendly

A permit is only valid for on-street parking in bays with one of the following signs:

- Resident Permit Holders Only
- Permit Holders Only
- Permit Holders or Pay at Machine (not a bay marked only Pay at Machine).

Permits are not valid off-street, on an estate or on private land.


 The Civil Enforcement Officer (CEO) can check that a permit is valid by checking the vehicle registration number.


You can order up to a maximum of four books a month, unless you live in a car free property and you're eligible for three books in a rolling year.

We recommend that you order the maximum number of books as you will be required to upload your documents each time that you place a new order.


As soon as we accept your application and order, an automated email will be sent to enable you to login to activate a permit. 

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See the digital visitor permits terms and conditions.


Scratchcards are paper visitor permits.

You can apply for a scratchcard if your address in the borough is your sole or main residence where you live for a minimum of four nights a week. 

How much do scratchcards cost?

A book of 10 scratchcards costs £16.50 and each scratchcard is valid for 6 hours.

Most residents can purchase as many books as necessary but if you live in a car-free property you can only purchase three books per year.

If you're aged 60 or over or if you have a carer visiting you on a daily basis, the scratchcards are free but it would be more convenient to apply for a digital visitor permit.

Where can I park with a scratchcard?

A scratchcard is only valid in your local mini-zone and in parking bays signed:

  • Resident permit holders only
  • Permit holders only or
  • Permit holders or pay at machine.

How can I buy or apply for scratchcards?

You can apply and pay for scratchcards through the form below. Please ensure that you have read and understand the terms and conditions before you do.


We check free visitor scratchcard applications to ensure they are genuine. Any misuse or false applications will result in the cancelation of all scratchcards already issued and lead to a penalty charge notice.

You must create an account to apply and will be required to upload proof of eligibilty as part of the application.


Resident visitor scratchcards application

How can I re-order scratchcards?

Paying by debit or credit card

Telephone on 020 7364 5000, Mon to Fri from 9am to 5pm.

Or if you're eligible for free scratchcards, either call 020 7364 5000 or email with the reference number shown on the re-order card.