If your rent account is in credit, you can apply for a refund.
Before we can approve a refund, we will review your account to confirm that the credit balance is accurate and that no money is owed to the council.
Any outstanding debts must be cleared before a refund can be issued.
Approved refunds will be paid directly into your bank account via BACS transfer.
How to request a refund
Download and complete the rent refund application form with
- proof of ID
- a bank statement of the nominated bank account.
Once completed, please return the form by post or email:
Post
Finance Section
3rd Floor
Tower Hamlets Town Hall
160 Whitechapel Road
London
E1 1BJ
Email
RentAccounts@towerhamlets.gov.uk