Facebook Twitter Pinterest Google+ Addthis

FAQ

FAQsRSS FeedAtom Feed

Answer:

Other councils are not unique in their duty to promote and defend public health, the same as Tower Hamlets. Similar control measures have been introduced across London, and the country. Other councils have also been forced to close, then reopen, their parks in response to visitors ignoring government guidance on social distancing – including the London boroughs of Southwark, Lambeth and Hammersmith & Fulham, to name a few.

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Public Realm, to process your request. The service is provided jointly with the council’s waste and cleansing contractor “Veolia” under the statutory responsibility the council holds to collect and manage waste within the borough and Tower Hamlets Council is the Data Controller.

We have received your requests which may be accompanied with personal information such as name, address and contact details from your use of our waste collection service and will use this for data processing which will allow us to make improvements.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for Processing Personal Data

It is necessary for us to process your personal data (name and contact details), under the GDPR as a task carried out in the public interest / for the performance of a contract / for compliance with a legal obligation/with consent], and more personal data (health, personal and household circumstances) as necessary for (substantial public interest reasons / preventative or occupational medicine / public health).

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for seven years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include some personal information such as names and contact details if necessary to your request. The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

You can find out more about your rights on our Data Protection page and how to complain to the Information Commissioner.

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ communications service to process your personal data in order to send you information about the council and its services. The information may be sent via email or text message.

The service is provided jointly with Granicus under the council’s instruction and Tower Hamlets Council is the data controller.

We have personal data from you, which may include your name, age, address and contact details and. We will use this to provide you with the latest council news, as well as offers and competitions and other information about what is happening in the borough, in accordance with your expressed preferences.

We process your data in accordance with the General Data Protection Regulation (GDPR). If you have any concerns the council’s data protection officer can be contacted on DPO@towerhamlets.gov.uk.

Condition For processing personal data

With your consent, it is necessary for us to process your personal data, which may include your name, address, contact details, under the GDPR. 

A delay in you providing the information requested may result in a delay in providing appropriate services. 

How long do we keep your information?

We will only hold your information for as long as you subscribe to our services. You can unsubscribe at any time.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your data will be shared with Granicus, in order to send you the information you have chosen to receive. We will never share it with any other organisation.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law. 

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family. 

Data Transfer to non EEA territory

We will not transfer your data outside of the EEA.

Automated decision making and profiling

No automated decision making or profiling will be carried out using your data.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner. 

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Environmental Health and Trading Standards Service, to process your complaint/objection/application.

Tower Hamlets Council is the Data Controller.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), as a task carried out in the public interest, and more personal data such as health, personal and household circumstances as necessary for substantial public interest reasons, to assess and prioritise in compliance with a legal obligation or social protection law.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for six years after the case is closed. For further details you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police.

This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

We will not transfer your data to non EEA territory and there are no automated decisions made with your data.

Your Rights

You can find out more about your rights on our Data Protection page and how to complain to the Information Commissioner.

Answer:
Leisure centres that are open have reduced capacity due to social distancing measures in place. Anyone who wishes to use gyms, studio space and pools at the centres, must pre-book a time slot on the Better app or website.
Answer:

Safety is our priority. Equipment within gym areas has been reduced to ensure that two metres social distancing between users is maintained. Other fitness classes will be relocated to sports halls or even outside if the weather is suitable.

Staff have adopted a new, enhanced cleaning regime, while customers will be asked to wipe down the equipment that they have used.

Hand sanitiser is available throughout leisure centre buildings.

Health suites are closed until further notice due to the increased risk of COVID-19 associated with these areas.

Swimming pools are restricted to lane swimming only and visitors must attend the leisure centre wearing their swimming suits/trunks and ready to swim.

Answer:

We are holding private citizenship ceremonies for those who have already paid but had their ceremony cancelled due to the coronavirus crisis.

Please contact nationalityandcitizenship@towerhamlets.gov.uk with your telephone number if you have further questions.

Private ceremonies can be offered and paid for in urgent circumstances where there is capacity to do so. We would ask that new citizens wait for further guidance from the Home Office before attending a group ceremony.

Answer:

Unfortunately, to restrict gatherings we must postpone all group citizenship ceremonies.

The Home Office has given us this statement:

"Customers would normally be expected to book their citizenship ceremony within three months of being sent an invitation from the Home Office. Due to the current pandemic circumstances UKVI have extended this period to six months and will keep this under constant review. Customers should be advised that no adverse decisions will be made on applications because of delays caused by Coronavirus."

This advice has not changed as of 1 July 2020.

We currently only hold certificates for applications granted before March 2020. All other applications are still with the Home Office though we are aware you may have been notified to contact us once you receive your official invitation (not your acceptance letter).

Answer:

Phases two and three of our opening plans from October to December 2020 and from January 2021 respectively, include reviewing the closures, extending opening hours, subject to demand and working towards a normal programme.

Answer:

All Better members are being given borough-wide access to all Better-operated facilities for the foreseeable future.

Members of centres that aren’t re-opening in the initial phase, such as St George’s Leisure Centre, Wapping; Tiller Leisure Centre on the Isle of Dogs; and Whitechapel Sports Centre, can use alternative facilities.

Displaying 1 to 10 of 283
Previous 1 2 3 4 5 Next

Add your content here...