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Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Public Realm, to process your request. The service is provided jointly with the council’s waste and cleansing contractor “Veolia” under the statutory responsibility the council holds to collect and manage waste within the borough and Tower Hamlets Council is the Data Controller.

We have received your requests which may be accompanied with personal information such as name, address and contact details from your use of our waste collection service and will use this for data processing which will allow us to make improvements.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for Processing Personal Data

It is necessary for us to process your personal data (name and contact details), under the GDPR as a task carried out in the public interest / for the performance of a contract / for compliance with a legal obligation/with consent], and more personal data (health, personal and household circumstances) as necessary for (substantial public interest reasons / preventative or occupational medicine / public health).

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for seven years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include some personal information such as names and contact details if necessary to your request. The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

You can find out more about your rights on our Data Protection page and how to complain to the Information Commissioner.

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ communications service to process your personal data in order to send you information about the council and its services. The information may be sent via email or text message.

The service is provided jointly with Granicus under the council’s instruction and Tower Hamlets Council is the data controller.

We have personal data from you, which may include your name, age, address and contact details and. We will use this to provide you with the latest council news, as well as offers and competitions and other information about what is happening in the borough, in accordance with your expressed preferences.

We process your data in accordance with the General Data Protection Regulation (GDPR). If you have any concerns the council’s data protection officer can be contacted on DPO@towerhamlets.gov.uk.

Condition For processing personal data

With your consent, it is necessary for us to process your personal data, which may include your name, address, contact details, under the GDPR. 

A delay in you providing the information requested may result in a delay in providing appropriate services. 

How long do we keep your information?

We will only hold your information for as long as you subscribe to our services. You can unsubscribe at any time.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your data will be shared with Granicus, in order to send you the information you have chosen to receive. We will never share it with any other organisation.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law. 

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family. 

Data Transfer to non EEA territory

We will not transfer your data outside of the EEA.

Automated decision making and profiling

No automated decision making or profiling will be carried out using your data.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner. 

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Environmental Health and Trading Standards Service, to process your complaint/objection/application.

Tower Hamlets Council is the Data Controller.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), as a task carried out in the public interest, and more personal data such as health, personal and household circumstances as necessary for substantial public interest reasons, to assess and prioritise in compliance with a legal obligation or social protection law.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for six years after the case is closed. For further details you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police.

This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

We will not transfer your data to non EEA territory and there are no automated decisions made with your data.

Your Rights

You can find out more about your rights on our Data Protection page and how to complain to the Information Commissioner.

Answer:

Election of a Borough Councillor for the Lansbury Ward of London Borough of Tower Hamlets on Thursday 7 February 2019.

View the Notice of election agents' names and offices.

 

Answer:

No, your permit is valid until it expires and you will have to apply for a new one.

You can apply for a new permit up to one month before your old one expires and you can change the start date so that you do not lose any time.

Answer:

You need to complete the contact form to confirm you want to cancel your permit.

You should not apply for a new permit until we let you know we have cancelled it. If you try to apply before we contact you, a surcharge will be applied for a second or third permit in the household, or the maximum number of three permits allowed may have been reached.

If you need to park your new vehicle in the meantime, you can apply for visitor vouchers or a resident daily permit.

Answer:

Your paper permit has already been added to the new system as a virtual permit, so you do not need to display it.

Answer:

If you have a paper permit and you get a replacement car while your vehicle is off the road, please complete the contact form. Upload a letter from the garage to confirm that your vehicle is off the road and for how long. We will aim to process your request within 3 working days. In the meantime, you will have to make alternative parking arrangements, such as visitor vouchers or resident daily permit.

Answer:

If you have a paper permit, please complete the contact form and any refund due will be calculated from the date we receive your request. We will refund the card used to pay for the permit. However, in case we are unable to refund your card can you also provide your bank sort code and account number. Please allow up to 10 working days to receive your refund.

If you have a virtual permit, you need to log in to your parking account. In the Permit section click on ‘View’ and then click on the tab ‘Cancel Permit’. Any refund due will be calculated from the date we receive your request. We will refund the card used to pay for the permit. Please allow up to 10 working days to receive your refund.

Answer:

When registering for a parking account, please use the ‘lookup’ button to select your post code. You will then be able to choose your address from a list of addresses at that post code.

If your address does not show, it is either because it is listed as a different type of address (commercial and you are looking for a residential address, for example) or because there is an issue with that address. If you cannot find your address, please contact us and we will investigate.

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