Accessibility statement for

This accessibility statement applies to which is run by the London Borough of Tower Hamlets. 

We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve made the website text as simple as possible to understand. 

This website is also speech enabled with Browsealoud. Browsealoud can help by 

  • Reading webpages aloud  
  • Translating the webpages into another language 
  • Provide picture dictionary definitions of words 
  • Provide downloadable mp3 audio recordings of webpages 
  • Apply a screenmask to highlight the text you’re reading 
  • Highlight words as they are read out loud 
  • Simplify the webpage  

You can access the Browsealoud options from the header of the website, next to the search bar.  


AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this website are not fully accessible: 

  • most older PDF documents are not fully accessible to screen reader software 
  • live video streams do not have captions 

Feedback and contact information 

You can make a request for content in accessible formats or give us feedback through our contact form.

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the digital team on

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person 

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. 

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact us. 

Technical information about this website’s accessibility 

London Borough of Tower Hamlets is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances and exemptions. 

Non-accessible content 

The content listed is non-accessible for the following reasons:

Non-compliance with the accessibility regulations 

  • On some pages the “bold” tag has been incorrectly used to format text. These pages are being individually reviewed and will be updated by November 2020. This fails WCAG2.1 success criterion 1.3.1 (info and relationships). 
  • A small number of images are missing an alt attribute. These are mostly decorative, but will all be reviewed and fixed by 23 September 2020. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). 
  • There are some broken internal links to bookmarks on long pages. These will be fixed by September 2020. We continuously review and amend broken links on the website. This fails WCAG2.1 success criterion 1.3.1 (info and relationships). 

Content that’s not within the scope of the accessibility regulations 

PDFs and other documents 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  

Any new PDFs or Word documents we publish will meet accessibility standards. 

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

Preparation of this accessibility statement 

This statement was prepared on 27 July 2020. It was last reviewed on 5 November 2020. 

This website was last tested on 3 November 2020. We carried out the testing using SiteImprove and will continue to do so.