Pest control

Disruption during the Covid-19 outbreak

Pest control is an essential service and our pest control officers are key workers.

To protect you and our staff, we have had to restrict appointments at this time.

We thank you for your patience. 


Our services for residents

We can help you get rid of insects, rodents and health hazards that pests cause.

We have experienced officers and effective treatments. We can advise you how to stop pests returning too. 

We also work with non-food businesses in the borough

Information about the pests we treat

Book a pest control visit

Charges for borough residents

These prices include VAT:

Resident charges
TreatmentPrice 
Bed bugs £187.80 per treatment
Cockroaches £128.40 per treatment
Fleas £70.80 per visit
Mice £128.40 per treatment
Pharoah ants  £128.40 per treatment
Wasps £70.80 per visit
Black (garden) ants £70.80 per visit
Rats Free

Rat infestations

This service is free to all borough residents whether the rat is in a dwelling, garden or other residential outdoor area.

State pensioners who live on their own or with another pensioner

If this applies to you, treatment for public health pests is free.

Please have proof of this to show us when we visit you.

Cancellations and refunds

You have the right to cancel a booked visit.

When treatment has already started, a partial refund will be given.

Our contracts with housing associations

Services are free if you are a tenant or leaseholder of one of these organisations:

  • Tower Hamlets Homes
  • ARHAG Housing Association
  • Belgrave Street Housing Co-operative, odd numbers 13 to 49 Belgrave Street, E1
  • East End Homes
  • One Housing Group (Island region residents only)
  • One Support residents at John Sinclair Court, 36 Thrawl Street, E1 6RN
  • Poplar HARCA (Services are only for tenants of Poplar HARCA. Leaseholders will be charged for our services)
  • Providence Row Housing Association
  • Spitalfields Housing Association
  • Wilfred East London Housing Cooperative  residents at 1 – 95  Corbin House, Bromley High Street, E3 3BQ

Commercial pest control

We work with non-food businesses in the borough. 

Please get in touch with us by email and an adviser will get back to you.

Any other questions

If you have any other questions about pests or our services, you can also contact us at pest.control@towerhamlets.gov.uk 

If you are unable to use the online form, please call 020 7364 5000.