Legal notices

General disclaimer

We are not liable for the accuracy of the information on the website. You rely on this information at your own risk. We are not responsible for the contents or reliability of the linked websites and we do not necessarily support the views expressed within them. We cannot guarantee that these links will work all the time and we do not have any control over availability of the linked pages.

Privacy policy and data protection

We respect and protect the privacy of everyone who visits our website. Our website does not store or capture personal information. It will log your IP address (a series of numbers providing a PC with a unique address) but this is not linked to anything that identifies you, so your user session will remain anonymous to us.

We do not use cookies for collecting user information from the site and we will not collect any information about you except the technical information we require for day-to-day running of the web server. Read our cookies policy.

This privacy policy covers only our website at http://www.towerhamlets.gov.uk. Other links within this site to other websites are not covered by this policy.

We will use information that you supply on any of our electronic forms only for the purpose stated on the relevant form. We will use information you provide in emails only for the purpose you supplied it for. If we need to give information to a third party, we will try to make sure we clearly show this.

Under the Data Protection Act 1998, these third parties must keep the information secure. If you fill in an electronic form, we will not send you any communications, including customer satisfaction surveys, unless you have given us your consent.

If you have any comments about this policy, please:

Information Governance Manager
Legal Services
London Borough of Tower Hamlets
Town Hall
Mulberry Place
5 Clove Crescent
London
E14 2BG

GDPR - Privacy notices

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Public Realm, to process your request. The service is provided jointly with the council’s waste and cleansing contractor “Veolia” under the statutory responsibility the council holds to collect and manage waste within the borough and Tower Hamlets Council is the Data Controller.

We have received your requests which may be accompanied with personal information such as name, address and contact details from your use of our waste collection service and will use this for data processing which will allow us to make improvements.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for Processing Personal Data

It is necessary for us to process your personal data (name and contact details), under the GDPR as a task carried out in the public interest / for the performance of a contract / for compliance with a legal obligation/with consent], and more personal data (health, personal and household circumstances) as necessary for (substantial public interest reasons / preventative or occupational medicine / public health).

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for seven years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include some personal information such as names and contact details if necessary to your request. The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

You can find out more about your rights on our Data Protection page and how to complain to the Information Commissioner.

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ communications service to process your personal data in order to send you information about the council and its services. The information may be sent via email or text message.

The service is provided jointly with Granicus under the council’s instruction and Tower Hamlets Council is the data controller.

We have personal data from you, which may include your name, age, address and contact details and. We will use this to provide you with the latest council news, as well as offers and competitions and other information about what is happening in the borough, in accordance with your expressed preferences.

We process your data in accordance with the General Data Protection Regulation (GDPR). If you have any concerns the council’s data protection officer can be contacted on DPO@towerhamlets.gov.uk.

Condition For processing personal data

With your consent, it is necessary for us to process your personal data, which may include your name, address, contact details, under the GDPR. 

A delay in you providing the information requested may result in a delay in providing appropriate services. 

How long do we keep your information?

We will only hold your information for as long as you subscribe to our services. You can unsubscribe at any time.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your data will be shared with Granicus, in order to send you the information you have chosen to receive. We will never share it with any other organisation.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law. 

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family. 

Data Transfer to non EEA territory

We will not transfer your data outside of the EEA.

Automated decision making and profiling

No automated decision making or profiling will be carried out using your data.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner. 

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Environmental Health and Trading Standards Service, to process your complaint/objection/application.

Tower Hamlets Council is the Data Controller.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), as a task carried out in the public interest, and more personal data such as health, personal and household circumstances as necessary for substantial public interest reasons, to assess and prioritise in compliance with a legal obligation or social protection law.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for six years after the case is closed. For further details you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police.

This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

We will not transfer your data to non EEA territory and there are no automated decisions made with your data.

Your Rights

You can find out more about your rights on our Data Protection page and how to complain to the Information Commissioner.

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Governor Services, to process your application form to become a school governor. The service works with schools to nominate potential governors on the Governing Boards and the participants are Joint Controllers of the data you provide.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR with consent in the first instance and then as a task carried out in the public interest if you become a school governor.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. In the interest of school governance we will not delete record of your term of office as a governor. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include nominated schools.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We may also to some degree use the data to build a profile for you regarding service provision and priority.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions and how to complain to the Information Commissioner. 

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets Mayor’s Office to process your Mayor or Members Enquiry or correspondence with the Mayor. The service is provided by the Mayor’s Office. The Mayor or relevant Councillor/Cabinet Member is the Data Controller but data will be sought from other data controllers (including but not limited to the council).

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR with consent and more personal data (health, personal and household circumstances) as necessary for raising a Mayor or Members Enquiry or dealing with your correspondence.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 6 years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated this will include details of your Mayor or Members Enquiry or correspondence including your name, address and details of your case.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

We will not process your data outside of the UK and not use your data for profiling or make any automated decisions.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Copyright

© London Borough of Tower Hamlets 2010

The information featured on this website is the copyright of London Borough of Tower Hamlets unless otherwise indicated. You may re-use the information on this website free of charge in any format. Re-use includes copying, issuing copies to the public, publishing, broadcasting and translating into other languages. It also covers non-commercial research and study.

Re-use is subject to the following conditions. You must:

  • acknowledge the source and our copyright in cases where you supply the information to others
  • reproduce the information accurately
  • not use the information in a misleading way
  • not use the information for the principal purpose of advertising or promoting a particular product or service.

The permission to reproduce our material does not extend to any material owned by a third party. You must get permission to reproduce such material from the copyright holders.

All images on the Council website may be subject to copyright. As such permission to re-use images should be sought from the Council or, where outside of the Council, the copyright holder themselves. The London Borough of Tower Hamlets accepts no liability if an image on its website is used in breach of copyright.

You may establish links to this website.