Legal notices

General disclaimer

We are not liable for the accuracy of the information on the website. You rely on this information at your own risk. We are not responsible for the contents or reliability of the linked websites and we do not necessarily support the views expressed within them. We cannot guarantee that these links will work all the time and we do not have any control over availability of the linked pages.

Privacy policy and data protection

We respect and protect the privacy of everyone who visits our website. Our website does not store or capture personal information. It will log your IP address (a series of numbers providing a PC with a unique address) but this is not linked to anything that identifies you, so your user session will remain anonymous to us.

We do not use cookies for collecting user information from the site and we will not collect any information about you except the technical information we require for day-to-day running of the web server. Read our cookies policy.

This privacy policy covers only our website at http://www.towerhamlets.gov.uk. Other links within this site to other websites are not covered by this policy.

We will use information that you supply on any of our electronic forms only for the purpose stated on the relevant form. We will use information you provide in emails only for the purpose you supplied it for. If we need to give information to a third party, we will try to make sure we clearly show this.

Under the Data Protection Act 1998, these third parties must keep the information secure. If you fill in an electronic form, we will not send you any communications, including customer satisfaction surveys, unless you have given us your consent.

If you have any comments about this policy, please contact the council's Data Protection Officer by email at dataprotection@towerhamlets.gov.uk or write to:

Information Governance Manager
Legal Services
London Borough of Tower Hamlets
Town Hall
Mulberry Place
5 Clove Crescent
London
E14 2BG

GDPR Privacy notices

Displaying 1 to 29 of 29
Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Environmental Health and Trading Standards Service, to process your complaint/objection/application.

Tower Hamlets Council is the Data Controller.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), as a task carried out in the public interest, and more personal data such as health, personal and household circumstances as necessary for substantial public interest reasons, to assess and prioritise in compliance with a legal obligation or social protection law.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for six years after the case is closed. For further details you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police.

This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

We will not transfer your data to non EEA territory and there are no automated decisions made with your data.

Your Rights

You can find out more about your rights on our Data Protection page and how to complain to the Information Commissioner.

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ communications service to process your personal data in order to send you information about the council and its services. The information may be sent via email or text message.

The service is provided jointly with Granicus under the council’s instruction and Tower Hamlets Council is the data controller.

We have personal data from you, which may include your name, age, address and contact details and. We will use this to provide you with the latest council news, as well as offers and competitions and other information about what is happening in the borough, in accordance with your expressed preferences.

We process your data in accordance with the General Data Protection Regulation (GDPR). If you have any concerns the council’s data protection officer can be contacted on DPO@towerhamlets.gov.uk.

Condition For processing personal data

With your consent, it is necessary for us to process your personal data, which may include your name, address, contact details, under the GDPR. 

A delay in you providing the information requested may result in a delay in providing appropriate services. 

How long do we keep your information?

We will only hold your information for as long as you subscribe to our services. You can unsubscribe at any time.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your data will be shared with Granicus, in order to send you the information you have chosen to receive. We will never share it with any other organisation.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law. 

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family. 

Data Transfer to non EEA territory

We will not transfer your data outside of the EEA.

Automated decision making and profiling

No automated decision making or profiling will be carried out using your data.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner. 

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Public Realm, to process your request. The service is provided jointly with the council’s waste and cleansing contractor “Veolia” under the statutory responsibility the council holds to collect and manage waste within the borough and Tower Hamlets Council is the Data Controller.

We have received your requests which may be accompanied with personal information such as name, address and contact details from your use of our waste collection service and will use this for data processing which will allow us to make improvements.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for Processing Personal Data

It is necessary for us to process your personal data (name and contact details), under the GDPR as a task carried out in the public interest / for the performance of a contract / for compliance with a legal obligation/with consent], and more personal data (health, personal and household circumstances) as necessary for (substantial public interest reasons / preventative or occupational medicine / public health).

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for seven years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include some personal information such as names and contact details if necessary to your request. The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

You can find out more about your rights on our Data Protection page and how to complain to the Information Commissioner.

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Governor Services, to process your application form to become a school governor. The service works with schools to nominate potential governors on the Governing Boards and the participants are Joint Controllers of the data you provide.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR with consent in the first instance and then as a task carried out in the public interest if you become a school governor.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. In the interest of school governance we will not delete record of your term of office as a governor. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include nominated schools.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We may also to some degree use the data to build a profile for you regarding service provision and priority.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions and how to complain to the Information Commissioner. 

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets Mayor’s Office to process your Mayor or Members Enquiry or correspondence with the Mayor. The service is provided by the Mayor’s Office. The Mayor or relevant Councillor/Cabinet Member is the Data Controller but data will be sought from other data controllers (including but not limited to the council).

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR with consent and more personal data (health, personal and household circumstances) as necessary for raising a Mayor or Members Enquiry or dealing with your correspondence.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 6 years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated this will include details of your Mayor or Members Enquiry or correspondence including your name, address and details of your case.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

We will not process your data outside of the UK and not use your data for profiling or make any automated decisions.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:

We process your data in accordance with the General Data Protection Regulation (GDPR) and UK privacy legislation and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

The categories of information that we collect, process, hold and share include:

  • personal information (such as name, date of birth and address)
  • characteristics (such as ethnicity, language and free school meal eligibility)
  • attendance information such as schools attended and any exclusions
  • information from schools and partner agencies such as Attendance and Welfare, Educational Pschology, Health and Social Care regarding a child/young person’s special educational, social, emotional, mental, medical and health needs
  • information from partners contained on an Early Help Assessment that will already have parental consent to be shared
  • information we record as a result of working directly with a child or young person e.g. observations, interviews and assessments.

Why we collect and use this information

We use children and young persons’ data to:

  • enable us to carry out specific functions for which we are responsible, including school admissions, appeals, travel assistance, chaperone and child performance licences
  • to support schools to include children with special educational needs and disabilities and enable their full access to education
  • assess the quality of our services
  • use statistics to inform and improve our service delivery.

A delay in you providing the information requested may result in a delay in providing appropriate services. 

The lawful basis on which we use this information

The relevant applicable conditions under Article 6 and Article 9 of the GDPR for processing your data are:

Article 6

  1. Processing shall be lawful only if and to the extent that at least one of the following applies:

 (a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes   

 (c) Processing is necessary for compliance with a legal obligation to which the controller is subject;

 (e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

Article 9

  1. Processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation shall be prohibited.
  1. Paragraph 1 shall not apply if one of the following applies:

(g) processing is necessary for reasons of substantial public interest, on the basis of  Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject;

(j) Processing is necessary for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) based on Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.

Other relevant legislation for processing your data are:

  1. the Education Act 1996
  2. the School Standards and Framework Act 1998 (‘SSFA 1998’) 
  3. the Children (Performances and Activities) (England) Regulations 2014
  4. Education (Information About Individual Pupils)(England) Regulations 2013
  5. Education and Inspections Act 2006 (section 4 and 38)
  6. Education (Pupil Registration) (England) Regulations 2006
  7. Education (Pupil Registration) (Amendment) (England) Regulations 2016
  8. Education (Special Educational Needs) Regulations 2001
  9. Equality Act 2010
  10. Human Rights Act 1998

Tower Hamlets Borough Council also has a duty under the Children’s Act 2004 to work with partners to provide and improve services to children and young people in the area. Therefore, Tower Hamlets Borough Council may use this information for other legitimate purposes and may share this information where necessary with other bodies responsible for administering services to children and young people.

Collecting this information

Whilst the majority of children and young persons’ information you provide to us is collected under the legal framework above, some of it may be  provided to us on a voluntary basis. An example of this would be when we ask for your feedback on the quality of our services. In order to comply with the data protection legislation, we will inform you whether you are required to provide certain information to us or if you have a choice in this.

We share data with the local authority in order that they can improve services to children and young people. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Storing this information

We hold children and young  people’s data for no longer thanwe need to by law - this is likely to be for no more than 7 years, but some records will be kept for up to 35 years from the date of birth if, for example,  a young person  had an Education Health and Care Plan.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services. 

Who we share this information with

We may share data with:

  • internal departments within the council
  • other local authorities
  • schools, early years providers, children centres, further education colleges, pupil referal units, academies, including non-maintained special schools where it is of specific relevance to the admission and education of the child or young person
  • other partner agencies that provide services on our behalf
  • agencies with whom we have a duty to co-operate, such as police.

Tower Hamlets Borough Council also has a duty under the Children’s Act 2004 to work with partners to provide and improve services to children and young people in the area.

The main reason we share data is to enable us to best support the children and young people we work with or to enable schools  and settings to do so, as efficiently as possible.

We will not share any information about you outside the school without your consent unless we have a lawful basis for doing so.

In certain circumstances, we may need to share information with other organisations without your consent for statutory purposes. These can include, but are not limited to, where we believe there is risk of significant harm to a child, young person or vulnerable adult, and for the purposes of crime prevention and national security.

For more information about the department’s data sharing process, visit GOV guidance on how we collect and share research data

Requesting access to your personal data

Under data protection legislation, parents and pupils have the right to request access to information about them that we hold which must be responded to within 30 working days. To make a request for your personal information, or be given access to your child’s educational record held by their education provider, contact the council’s Data Protection Officer who can be contacted on DPO@towerhamlets.gov.uk or contact the head of service directly at terry.bryan@towerhamlets.gov.uk.

You also have the right to: 

  • a change of any inaccurate data we hold about you or your child
  • that we restrict our processing of you/your child’s data and/or restrict whom we share the data with, where permitted by law
  • withdraw consent and remove data relating to you/your child, where permitted by law
  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
  • claim compensation for damages caused by a breach of the Data Protection regulations

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with the head of service directly at email  in the first instance.

Further information

If you would like further information about this privacy notice, including information on your rights, please contact the Council’s Data Protection Officer at DPO@towerhamlets.gov.uk.

Answer:

This policy explains how the information we collect about you is used and your rights in relation to that information.

Personal information collected from you in order to register an event is required by law. The main legislation which governs the collection of registration information is the Births and Deaths Registration Act 1953, the Marriage Act 1949 and the Civil Partnership Act 2004. You may be legally by obliged these acts, and other pieces of legislation, to provide certain pieces of information.  If you fail to provide information you are required to give us you may, amongst other things, be liable to a fine, or we may not be able to provide the service you are applying for, such as a marriage or a civil partnership.

Personal information may also be collected from you if you are make an application to this office, for example for a certificate or to correct information contained in a register entry.

The information you provide will be held and processed by registration officers for this registration district.

The superintendent registrar is a data controller for birth, marriage and death registrations and can be contacted at register.office@towerhamlets.gov.uk

The local authority is a data controller for civil partnership registrations and can be contacted at DPO@towerhamlets.gov.uk.

The Registrar General for England and Wales is a joint data controller for birth, marriage, death and civil partnership registrations and can be contacted at the General Register Office, Trafalgar Road, Southport, PR8 2HH.

A copy of any register entry will be provided by this office in accordance with the law to any applicant, provided they supply enough information to identify the entry concerned and pay the appropriate fee. The copy may only be issued in the form of a paper certified copy (a “certificate”). An application for a certificate may also be made to the General Register Office.

A copy of the information collected by a registration officer will also be sent to the Registrar General for England and Wales so that a central record of all registrations can be maintained.

Registration information held at this office may be shared with other organisations in the course of carrying out our functions, or to enable others to perform theirs.

We will only share information where there is a lawful basis to do so for the following reasons:

  • statistical or research purposes
  • administrative purposes by official bodies e.g. ensuring their records are up-to-date in order to provide services to the public
  • fraud prevention or detection, immigration and passport purposes. 

Further information on data held by the registration service and a full list of the organisations with whom registration data is shared, the purpose and the lawful basis for sharing the data can be found at on the General Register Office. Alternatively, staff at this office will be able to provide the information.

You have the right to request access to the personal information we hold about you, to be informed about the collection and use of your personal information, for incorrect information to be corrected (where the law permits) and to request us to restrict the processing of your personal information. In certain circumstances you have the right to object to the processing of your personal information.  Your information will not be subjected to automated decision-making. 

Registration information is retained indefinitely as required by law. Contact register.office@towerhamlets.gov.uk for retention information.

If you have any questions or concerns about the collection, use or disclosure of your personal information please contact DPO@towerhamlets.gov.uk.

You have the right to complain to the Information Commissioner’s Office about the way we are handling your personal information. Details on how you can do this can be found on the ICO website

Answer:

In order to access Enterprise Team Projects, you are required to provide personal data during the enquiry, application and registration process.

Whilst the majority of information you provide to us is required to ensure that you meet the required eligibility criteria in order to access the support in our funded projects, some of it, for example; equalities information and next of kin details, are provided to us on a voluntary basis.

Data controller and purpose

The information you have provided and continue to provide whilst accessing Enterprise Team projects and support will be processed by the London Borough of Tower Hamlets to ensure that you receive the relevant support as required under the specific projects that you are accessing.

We process your data in accordance with the GDPR regulations and if you have any concerns, the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

Condition for processing personal data

The appendix also identifies why it is necessary for us to process your personal data and the section of the GDPR under which the data is lawfully processed.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This will vary according to the information supplied.

For further details, you can view our Retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services and future projects. 

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved and contracted in delivering services on our behalf. For example the information you supply to the council in order to access our Start Up Ready Project will be processed by NWES, who are the appointed contract delivery partner appointed by the council to deliver the Start Up Ready Project. The appendix gives details of the organisations we may share your data with and the circumstances where it may be shared.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Certain information may be shared with internal services and external bodies like the Audit Commission, The Great London Authority, other local authorities, HM Revenue and Customs, and the Police.

Data profiling

We may also use the data to build a profile of the council workforce, to ensure equalities of opportunity and to investigate service delivery improvements. This data would normally be anonymised and never used to make decisions on a specific individual or business.

Third Party links

This website may include links to third-party websites, plug-ins and applications. Navigating those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Requesting access to your personal data

Under data protection legislation, you have the right to request access to information about you that we hold. To make a request for your personal information, contact the council’s data protection officer at DPO@towerhamlets.gov.uk.

You have other rights in respect of your data, for example the right to:

  1. object to processing of personal data that is likely to cause, or is causing, damage or distress
  2. object to decisions being taken by automated means
  3. in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed.

If you have a concern about the way we are collecting or using your personal data, we ask that you raise your concern with council’s data protection officer at DPO@towerhamlets.gov.uk in the first instance. Alternatively, you can contact the Information Commissioner’s Office.

Answer:

Data Controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets Outdoor Education Team to process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Who we are

We are Tower Hamlets Outdoor Education Team, a council service based at the Urban Adventure Base (150 Burdett Road, Mile End Park, E3 4JT) which provides positive and adventurous activities and accredited programmes to local young people, adults and organisations. The team manage the operating licence for the Duke of Edinburgh’s Award in the borough.

Condition for processing personal data

It is necessary for us to process your personal data under the GDPR as a task carried out in the public interest with consent. For participants we collect contact and some statistical information to ensure we are fulfilling our community purpose as a local authority and obligations under the Equality Act 2010.

Data Protection Law recognises that some categories of personal information are more sensitive than others. The sensitive personal information we collect includes ethnicity, date of birth, health conditions, required medication and details of any safeguarding concerns that are reported to us. We collect this data to ensure that all participants are safe and protected whilst on our programmes, including health conditions and medication. Enable us to understand who we are working with.

We will share you data with other council departments and our partners as appropriate. However, we will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.

Participant information, group consent and health conditions will be gained from attending organisations such as schools and voluntary organisations operating in partnership, delivering  activities as part of the Outdoor Education Team programmes, along with information such as name, age and post code for statistical and monitoring purposes.

When collecting information for people under the age of 18 we will always gain parental or legal guardian consent for participation in the team’s programmes.

We will disclose your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with proceedings or investigations.

We collect personal information concerning our own staff and volunteers as part of the administration, management and promotion of activities.

We have security measures in place at the Urban Adventure Base and Urban Gym including CCTV. There are signs showing CCTV is in operation. The images captured are securely stored and only accessed by approved staff (e.g. to review an incident). CCTV recordings are automatically overwritten after a short period of time unless an issue is identified that requires investigation.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf.

With consent your information may be processed and shared with the Duke of Edinburgh’s Award (DofE) in order to take part in their programme. This is based on Tower Hamlets obligations as a Licensed Organisation with the DofE Charity and may include information related to staff, leaders and professionals who are delivering the programme within their organisations. Information related to staff delivering a DofE may be held for communication and risk management purposes with aspects of the programme such as the management of DofE Expeditions. Tower Hamlets Council do not manage or have responsibility for DofE’s online management system eDofE, following consent to take part in the programme your information on the system (eDofE) is the responsibility of the DofE Charity as a Data Controller.

View the Duke of Edinburgh’s Award Privacy Statement.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law. 

Your rights

You can find out more about your rights on our Data protection page which includes details of your rights to access, to be forgotten, and how to complain to the Data Protection Officer and Information Commissioner.

Answer:

How we use your information

information you provide to the London Borough of Tower Hamlets Holiday Childcare will be used for the purposes of providing you with the support and services that you need. Your information will be kept secure and only accessed by those who have permission. We will hold your information for no longer than we need to but some records will be kept for up to 35 years from the date of birth if, for example, if a young person had an Education Health and Care Plan.

Consent

Your consent given in your application form is used to provide services offered by the Tower Hamlets holiday childcare, Parent & Family Support Service. You can withdraw your consent at any time and ask for the service being provided to stop.

In some cases your information may be used for a statutory or legal reason, in these cases we will not require your consent but still inform you of the reason.

Information sharing

Your information may be shared with appropriate professionals that are involved with supporting you or your family; these will include professionals within Schools, Healthcare and within the council. By law we may also share your information with other professionals if we believe someone is at risk of harm.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to access any information that is held about you. You also have the right to object to how we process it or ask us to delete information that we hold about you. To make any of the above requests or if you would like to make a complaint about the service, please contact the Complaints and Information Team on 020 7364 4354 or write to us at:

Complaints and Information Team Directorate of Governance, Town Hall, 5 Clove Crescent, London, E14 2BG.

If you would like further information about this privacy notice, please contact the council’s Data Protection Officer at DPO@towerhamlets.gov.uk.

Answer:

Who we are and what we do

The Electoral Services Section is committed to protecting and respecting your privacy. For the purpose of the 2018 General Data Protection Regulation, the Data Controller is (depending on the service) either the Electoral Registration Officer (for registration matters), or the Returning Officer (for election matters) based at the Town Hall, Mulberry Place, 5 Clove Crescent, E14 2BG

When you contact the Electoral Services Team, we are likely to ask you for certain personal information in order to be able to assist with your enquiry. Some of this information will need to be recorded and stored on our systems. This Privacy Notice aims to explain:

  1. the different kinds of personal data we process
  2. how we use your data
  3. how we store your data
  4. why we process your data
  5. when and why we share your information
  6. the legal grounds for processing your information.

Everyone working for Electoral Services has a legal duty to keep and process information about you in accordance with the law.

This notice explains why we ask for your personal information, how that information will be used and how you can access your records.

We process your data in accordance with the General Data Protection Regulation (GDPR) and UK privacy legislation and if you have any concerns or questions the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

The laws that govern the collection and use of this data

The following is a list of all primary and secondary legislation relevant to the collection, processing and retention of personal data:

  • Local Government Act 1972
  • Representation of the People Act 1983
  • Electoral Administration Act 2006
  • Electoral Administration Act 2013
  • Representation of the People (England and Wales) Regulations 2001
  • Representation of the People (England and Wales) (Amendment) Regulations 2002 and 2006
  • Representation of the People (England and Wales) (Amendment) (No 2) 2006
  • European Parliamentary Elections (Registration of Citizens of Accession States) Regulations 2003
  • European Parliamentary Elections Regulations 2004
  • Police (Scotland) Regulations 2004
  • European Parliamentary Elections (Amendment) Regulations 2009
  • Local Elections (Principal Areas) Rules 2006
  • Local Authorities (Mayoral Elections) (England and Wales) Regulations 2007
  • Greater London Authority Elections Rules 2007
  • The Local Authorities (Mayoral Elections) (England and Wales) (Amendment) Regulations 2011
  • The Local Elections (Principal Areas) (England and Wales) (Amendment) Rules 2011
  • Greater London Authority Elections (Amendment) Rules 2012
  • Neighbourhood Planning (Referendums) Regulations 2012

Why we need your information and how we use it

We use information about citizens, electors and voters to enable us to carry out specific functions for which we are responsible and to provide you with a statutory service.

We keep records about potential and actual electors, voters, citizens, candidates and their agents, staff employed at an election and the people we need to pay. These may be written down (manual records) or kept on a computer (electronic records).

What type of information is collected from you

The information we collect and process may include:

  1. basic details about you, for example, name, address, date of birth and nationality
  2. unique identifiers (such as your NI number),
  3. scanned application forms & dates of any letters of correspondence
  4. notes about any relevant circumstances that you have told us
  5. details and records about the service you have received
  6. your previous or any redirected address
  7. the other occupants in your home
  8. if you are over 76 or under 16/17
  9. whether you have chosen to opt out of the Open version of the Register.

Who your information may be shared with (internally and externally)

This will include:

  1. contracted printers to print polling cards, postal packs & other electoral material
  2. to registered political parties, elected representatives, candidates, agents and other permitted participants who are able to use it for electoral purposes only
  3. credit reference agencies, the British Library, UK Statistics Authority, the Electoral Commission and other statutory recipients of the Electoral Register
  4. details of whether you have voted (but not how you have voted) to those who are entitled in law to receive it after an election
  5. where the health and safety of others is at risk
  6. when the law requires us to pass on information under special circumstances,
  7. crime prevention or the detection of fraud as part of the National Fraud Initiative.

How long we keep your information (retention period)

In order to provide you with this service, we rely on our legal obligations. The Electoral Registration Officer & Returning Officer are independent statutory post holders and are obliged to process your personal data in relation to preparing for and conducting Elections.

Your details will be kept and updated in accordance with our legal obligations and in line with statutory retention periods.
Anyone who receives information from us has a legal duty to keep it confidential.
We are required by law to report certain information to appropriate authorities – for example:

  • where a formal court order has been issued.
  • to law enforcement agencies for the prevention or detection of a crime
  • to the Jury Central Summoning Bureau indicating those persons who are aged 76 or over and are no longer eligible for jury service.

Partner organisations

The process of checking citizens’ personal identifiers to ensure eligibility for inclusion in the Electoral Register, is controlled by the Cabinet Office via the Governments Individual Electoral Registration Digital Service.

The process includes:

  • The Department for Work and Pensions who use data provided to verify the identity of new applicants
  • The Cabinet Office will inform the old local authority of people who have moved area

Information will be processed within the European Economic Area (EEA) and will not be shared with overseas recipients.

If your details are in the Open version of the Electoral Register, your name and address can be sold to third parties who may use it for any purpose. You can opt out of this version at any time and are given the opportunity when you apply to register to vote and annually as part of the Canvass of all households.

To verify your identity, when you apply to be registered to vote the data you provide will be processed by the Individual Electoral Registration Digital Service managed by the Cabinet Office. As part of this process your data will be shared with the Department of Work and Pensions (DWP) and the Cabinet Office suppliers that are data processors for the Individual Electoral Registration Digital Service.

Find more information on the Register to vote website.

How we protect your Information

We will not transfer your personal data outside the EU without your consent.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.  

Please note that where you are transmitting information to us over the internet this can never be guaranteed to be 100 per cent secure.  

For any payments which we take from you online we will use a recognised online secure payment system.

We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk. 

Your rights

You have rights under the Data Protection Legislations:

  • to access your personal data
  • to be provided with information about how your personal data is processed
  • to have your personal data corrected
  • to have your personal data erased in certain circumstances
  • to object to or restrict how your personal data is processed
  • to have your personal data transferred to yourself or to another business in certain circumstances.
  • You have the right to be told if we have made a mistake whilst processing your data and we will self-report breaches to the Commissioner.

How you can access, update or correct your information

The Data Protection Legislation allows you to find out what information is held about you, on paper and computer records. This is known as ‘right of subject access’ and applies to your Electoral Services records along with all other personal records.

If you wish to see a copy of your records you should contact the Data Protection officer. You are entitled to receive a copy of your records free of charge, within a month.

In certain circumstances access to your records may be limited, for example, if the records you have asked for contain information relating to another person.

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date please email us or write to us at:

Electoral Services
Floor 7
Town Hall
Mulberry Place
5 Clove Crescent
E14 2BG

Tel: 020 7364 0872

If you would like to know more about how we use your information, or if for any reason you do not wish to have your information used in any of the ways described, please tell us by contacting our Data Protection Officer:

The Data Protection Officer
Complaints and Information Team
Tower Hamlets Council
Mulberry Place
5 Clove Crescent
London
E14 2BG

Tel: 020 7364 4161
Email: DPO@towerhamlets.gov.uk

You can obtain further information about GDPR from the Information Commissioner and can also contact them if you have any complaints that you wish to make:

Information Commissioner’s Office
Water Lane
Wilmslow, Cheshire
SK9 5AF

Tel: 0303 123 1113
ico.org.uk

Answer:

Data Controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Complaints and Information Service, to process your complaint.

We have received your personal data from you and will use this for investigation in to your concerns relevant to the service you complaint. If you provide equalities data we will only use this for equalities monitoring purposes.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition For Processing Personal Data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR as a task carried out in the public interest.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for seven years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services. 

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include; your name, address, contact details, and other more personal data such as health data if relevant to your complaint.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family. 

Data Transfer to non EEA territory

We will not transfer your data to non EEA territory. 

Your Rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.  

Answer:

We take your privacy very seriously therefore we urge you to read this policy very carefully because it contains important information about us and:

  1. the personal information we collect about you
  2. what we do with your information, and
  3. who your information may be shared with.

Who we are

Tower Hamlets Borough Council (‘we’ or ‘us’) are a ‘data controller’ for the purpose of the General Data Protection Regulations, (i.e. we are responsible for, and control the processing of, your personal information).

What is the legal basis for the collection, use and storage of the data?

We require this data for Statutory reasons under the Traffic Management Act 2004 (and associated regulations) and the Transport Act 2000, (and associated regulations, notably the Bus Lane Contraventions (Penalty Charges, Adjudication and Enforcement) (England) Regulations 2005).

Information we collect

We collect the following information about you:

  1. Vehicle registration mark
  2. Name
  3. Address

Some examples of when we collect this information include:

When a vehicle is seen in contravention, Bus Lane/Parking

We will contact the DVLA to obtain the Registered Keeper details to issue a Penalty Charge Notice/Notice to Owner If the vehicle is hired/lease then we request a copy of the hire/lease agreement from the registered keeper of the vehicle to enable the transfer of liability If the registered keeper has sold the vehicle, then we can obtain details of the new keeper from the registered keeper at the time of contravention.

Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

  1. Quality assurance
  2. Training
  3. Fraud prevention
  4. Compliance.

How we use the information we collect

We collect information about you for the following purposes:

  1. the keeper/hirer details are obtained to enable the council to enforce the Penalty Charge Notice/Notice to Owner under the Statutory Process in place.

For information about the statutory process please visit the London Tribunals page.

Give details of how long the data will be stored and criteria used to determine this?

Data is stored for a period of up to two years after the case is closed, or for as long as the case remains outstanding.

Who your information may be shared with?

We may share your information with:

  1. Chipside Ltd
  2. DVLA
  3. Enforcement Agencies
  4. Law enforcement agencies in connection with any investigation to help prevent unlawful activity
  5. Northgate Public Services
  6. NSL Services Group
  7. Siemens
  8. The Traffic Enforcement Centre
  9. Other local authorities.

The information will be shared internally for the better performance and efficiency of council services.

Keeping your information secure

We will use technological and organisational measures to keep your information secure. These measures may include the following examples:

  1. all data is stored on a database on a secure server which are password protected
  2. all payment processing is done using PCI compliance systems.

What rights do you have?

The data protection legislation provides you with rights in regards to your personal data, these are: the right to be informed, the right of access, the right to rectification, the right to erase, the right to restrict processing, the right to data portability, the right to object and the rights in relation to automated decision making and profiling.

Right of Access – you have a right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy please:

  1. Email or write to us (using the following contact details)
  2. show us proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  3. tell us the information you want a copy of, including any account or reference numbers, if you have them
  4. you can make a Subject Access Request.

Right to correct any mistakes in your information

You can request us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please;

  1. write to us (using the contact details below)
  2. give us have enough information to identify you such as; your reference, Penalty Charge Notice number (PCN), name, address and vehicle registration details
  3. let us know the information that is incorrect and what it should be replaced with giving dates.

Right to be forgotten

You have the right to be forgotten so you can ask for your personal information to be deleted where:

  1. it is no longer needed for the reason why it was collected in the first place
  2. you have removed your consent for us to use your information and we do not have to keep your information for legal reasons.

If we have shared your personal information with others, we will do what we can to make sure those using your personal information comply with your request for erasure.

Answer:

Data controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Markets Service, to process your:

  1. Application for Temporary Licence Registration
  2. Street Trading Licence application 
  3. Public footway licence application
  4. Application for licence variation
  5. Application for licence renewal
  6. Application for licence succession.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition For Processing Personal Data

It is necessary for us to process your personal data (name, address, contact details) under the GDPR as a task carried out in the public interest, and more personal data (health, personal and household circumstances) as necessary for substantial public interest reasons.

A delay in you providing the information requested, may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for seven years after the license is surrendered or revoked. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include name, address, telephone number, date of birth, National Insurance Number, vehicle details, email address, public liability insurance and identification submitted i.e. passport, proof of address.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Cabinet Office, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:

Data controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Complaints and Information Service, to process your Subject Access Request. Tower Hamlets Council is the Data Controller.

We have received your personal data from you and will use this for the purpose of processing your Subject Access Request.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR as a task carried out in the public interest and more personal data (health, personal and household circumstances) as necessary for substantial public interest reasons / employment, social security or social protection law.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for seven years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include; your name, address, contact details, and other more personal data such as health.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:

Data controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Complaints and Information Service, to process your name and address. Tower Hamlets Council is the Data Controller

We have received [your name and address data from you and will use this for processing your request for Freedom of Information.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR as a task carried out in the public interest.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for seven years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Data transfer to non EEA territory

We will not transfer your data to non EEA territory.

Automated decision making and profiling

The service will process some of the data by computer and may therefore make automated decisions on your case. You can ask for this to be explained to you, please see the ‘your rights’ section that follows. We may also to some degree use the data to build a profile for you regarding service provision and priority.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:

The information you provide when requesting Education Psychology (EP) involvement with your child and/or your needs will be handled in compliance with the General Data Protection Regulation (GDPR) and processed as part of Tower Hamlets Council’s official authority to carry out tasks in the public interest. Your information may contribute to decision-making between services and partner agencies involved when a young person is assessed under part 3 of the Children and Families Act 2014.

Your information may be shared with relevant partners including, but not limited to the Special Educational Needs’ Section of The council, Health and/or Social Care and relevant educational professionals. Staff of the Educational Psychology Service will only share this information when they believe it is lawful, appropriate and in the best interests of your child. 

You have the right to make a formal request in writing for access to personal data held about you or your child, which must be responded to within 30 working days. You also have the right to request:

  • a correction of any inaccurate data we hold about you or your child
  • that we restrict our processing of you/your child’s data and/or restrict whom we share the data with, where permitted by law
  • to withdraw consent and remove data relating to you/your child, where consent was obtained and is permitted by law.

The retention of your/your child’s information will vary between organisations and will be governed by each respective organisation’s records retention policy. Tower Hamlets Council will retain the information contained in this form for up to 35 years.

Tower Hamlets Council also has a duty under the Children’s Act 2004 to work with partners to provide and improve services to children and young people in the area. Therefore, The council may use this information for other legitimate and statutory purposes and may share this information where necessary with other bodies responsible for administering services to children and young people. These can include, but are not limited to, where we believe there is risk of significant harm to a child, young person or vulnerable adult, and for the purposes of crime prevention and national security. Personal data may also be shared with the Department of Communities and Local Government as part of the Troubled Families Scheme.

More information about your rights are available on our website, including your right to complain or contact our Data Protection Officer.

If you are have any concerns, please contact the EPS in the first instance and if you are not satisfied with our response you can then contact

Complaints
LBTH Town Hall
Mulberry Place
5 Clove Crescent
London
E14 2BG

Email: complaints@towerhamlets.gov.uk or DPO@towerhamlets.gov.uk.

Answer:

Data Controller and Purpose

This privacy notice applies to you ("the service user") and the London Borough of Tower Hamlets ("the council"). The council takes the privacy of your information very seriously. This privacy notice applies to the council’s use of any and all of the data provided by you or collected by the council in relation to your use of this service. It is important that you understand that sometimes we will need to share your data with other agencies where necessary or appropriate and by engaging with our service you understand that your data may be shared.

The information you provide will be used by the London Borough of Tower Hamlets’ Youth Service, to process your Personal data and Special category data.

London Borough of Tower Hamlets will provide services internally, except in the instances where organisations provide services (such as schools/Health and voluntary sector) where this will be a joint service.

We will store your personal and special category data in the Local Authority’s Integrated Youth Support Service (IYSS) database for planning and decision making in line with the Youth Service values.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to lawfully process your personal data such as name, address, contact details, under GDPR

Article 6

- 6(1)(a) consent
- 6(1)(b) performance of a contract
- 6(1)(c) compliance with a legal obligation
- 6(1)(e) task in the public interest or official authority vested in the controller

And more personal data such as health, personal and household circumstances and Special Category Data under GDPR.

Article 9

- 9(2)(b) employment, social security or social protection law, collective agreement.
- 9(2)(j) archiving in the public interest, or scientific and historical research purposes or statistical purposes.

Additional legislation that apply:

  1. Children Act 1989,
  2. Section 17 of the Children Act 1989.
  3. Section 11.1, Pre-birth ‘Good Practice Steps’
  4. Section 47 of the Children Act 1989
  5. Section 20 of the Children Act 1989
  6. The Education Act 1996
  7. The Education Act 2002

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. The information will be stored until the data subject reaches the age of 19 years or 25 years if Special Education Needs and / or Disability are identified. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf.
As stated above; this will include Ofsted, the Ministry of Housing, Communities and Local Government, external education settings such as schools, Health organisations and services provided by the Voluntary Sector.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Automated decision making and profiling

The service will process some of the data electronically and may therefore make automated decisions on your case. You can ask for this to be explained to you, please see the ‘your rights’ link below. We may also to some degree use the data to build a profile for you regarding service provision and priority.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets Members’ Support Office to process your Members Enquiry or correspondence with the Councillor. The service is provided by the Members’ Support Office. The relevant Councillor is the Data Controller but data will be sought from other data controllers (including but not limited to the council).

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR with consent and more personal data (health, personal and household circumstances) as necessary for raising a Member’s Enquiry or dealing with your correspondence.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 6 years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated this will include details of your Member’s Enquiry or correspondence including your name, address and details of your case.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

We will not process your data outside of the UK and not use your data for profiling or make any automated decisions.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:

Data controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets Property and Major Programme service, to process your personal data. Tower Hamlets Council is the Data Controller.

We have received personal data from the attached form and will use this for the purpose of processing your feedback regarding the projects we deliver.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR for the purposes of participant engagement.  Stakeholder support is critical to the success of this project and we will only use your information to contact you in relation to this project alone.  We will use your personal data to keep you informed on progress and provide you with ongoing organisational updates.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include data (name, address, contact details).

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your Rights

You can find out more about your rights on our data protection and this includes details of your rights and how to complain to the Information Commissioner. 

Answer:

Data controller and purpose

This privacy notice applies to you (“the service user”) and the London Borough of Tower Hamlets (“the council”).  The council takes the privacy of your information very seriously. This privacy notice applies to the council’s use of any and all of the data provided by you or collected by the council in relation to your use of this service.  It is important that you understand that sometimes we will need to share your data with other agencies where necessary or appropriate and by engaging with our service you understand that your data may be shared.

The information you provide will be used by the London Borough of Tower Hamlets’ Permanency and Adoption Support Team, to process your personal data. This includes processing of adoption enquiries and the completion of prospective adopter reports. We will also use your personal data to carry out checks from external parties such as; criminal checks, medical checks, Local Authority checks and relevant references.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, health, personal and household circumstances), under GDPR Article:

  • 6(1)(a) Consent
  • 6(1)(c) Compliance with a legal obligation
  • 9(2)(b) Employment, social security or social protection law, collective agreement.
  • 9(2)(g) Substantial public interest on the basis of Union or Member State law
  • 9(2)(h) Preventative or occupational medicine, working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management
  • 9(2)(j) Archiving in the public interest, or scientific and historical research purposes or statistical purposes
  • Adoption and Children Act 2002
  • The Adoption Agencies Regulations 2005
  • Children Act 1989
  • Children and Social Work Act 2017 
  • Care Planning Regulations 2010
  • Adoption Support Regulations 2014

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 100 years after the case is closed. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. This will include; the London Borough of Tower Hamlets Children Services, National adoption agencies, the National Adoption Register (Adoption Match), internet resource Link Maker (for family finding purposes) and adoption support agencies.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law. We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your Rights

You can find out more about your rights on our Data protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:

Data controller and purpose

This privacy notice applies to you (“the service user”) and the London Borough of Tower Hamlets (“the council”). The council takes the privacy of your information very seriously. This privacy notice applies to the council’s use of any and all of the data provided by you or collected by the council in relation to your use of this service.  It is important that you understand that sometimes we will need to share your data with other agencies where necessary or appropriate and by engaging with our service you understand that that your data may be shared.

The information you provide will be used by the London Borough of Tower Hamlets’ VAWG, Domestic Abuse and Hate Crime Team, to enable us to support and signpost effectively.

We process your data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA) 2018 and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to lawfully process your personal data (which includes but not limited to name, address, contact details and housing tenure, under GDPR Article 6; and more personal (special category) data (such as gender, sexual orientation, ethnicity, faith, health, personal and household circumstances) under GDPR Article 9 of the GDPR and DPA 2018 (Schedule 1, Pt 1):

  • 6(1)(a) consent
  • 6(1)(b) performance of a contract
  • 6(1)(c) compliance with a legal obligation
  • 6(1)(e) task in the public interest or official authority vested in the controller
  • 9(2)(a) explicit consent
  • 9(2)(b) employment, social security or social protection law, collective agreement
  • 9(2)(h) preventative or occupational medicine, working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management
  • 9(2)(i) public interest in the area of public health,
  • 9(2)(j) archiving in the public interest, or scientific and historical research purposes or statistical purposes

Your information is also processed under Schedule 8 of the DPA 2018

  1. Statutory etc purposes.
  2. Administration of justice
  3. Protecting individual’s vital interests
  4. Safeguarding of children and of individuals at risk. 

And the specific legislation and reasons for processing information 

  1. Prevention and detection of crime  (Crime and Disorder Act 1998)
  2. Prevention/detection or crime and/or apprehension or prosecution of offenders  (DPA, s. 29)
  3. To protect vital interests of the data subject; serious harm or matter of life or death (DPA, Sch.9 Part 4 & Sch.10 Part 4)
  4. For the administration of justice (usually brining perpetrators to justice  (DPA, Sch. 9 Part 4 & Sch.10 Part 4)
  5. For the exercise of functions conferred on any person by or under any enactment (police/social services)  (DPA, Sch.9 part 4 & Sch.10 Part 4)
  6. In accordance with a court order
  7. Overriding public interest (Common law)
  8. Child protection – disclosure to social services or police for the exercise of functions under the Children Act, where the public interest in safeguarding the child’s welfare overrides the need to keep the information confidential  (DPA, Sch. 9 Part 4 & Sch.10 Part 4)
  9. Right to life (Human Rights Act, Art. 2 & 3)
  10. Right to be free from torture or inhuman or degrading treatment (Human Rights Act, Art. 2 & 3)
  11. Pressing need
  12. Respective risks to those affected
  13. Risk of not disclosing
  14. Interest of other agency/person in receiving it
  15. Public interest in disclosure
  16. Human rights
  17. Duty of confidentiality.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for six years after the case is closed. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include statutory, non- statutory, public and private organisations [such as Police, Victim Support, Probation, Courts].

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your Rights

You can find out more about your rights on our data protection page and this includes details of your rights about automated decisions, such as the ranking of housing applications, and how to complain to the Information Commissioner. 

If you are dissatisfied with our handling of your data or how we have dealt with your data subject rights, you can complain to our data protection officer, at dpo@towerhamlets.gov.uk and also to the Information Commissioner's office at casework@ICO.org.uk.

Answer:

Data controller and purpose

This privacy notice applies to you (“the service user”) and the London Borough of Tower Hamlets (“the council”).  The council takes the privacy of your information very seriously. This privacy notice applies to the council’s use of any and all of the data provided by you or collected by the council in relation to your use of this service.  It is important that you understand that sometimes we will need to share your data with other agencies where necessary or appropriate and by engaging with our service you understand that that your data may be shared.

The information you provide will be used by the London Borough of Tower Hamlets’ VAWG, Domestic Abuse and Hate Crime Team, to enable us to support and signpost effectively.

We process your data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA) 2018 and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

Condition for processing personal data

It is necessary for us to lawfully process your personal data which includes your full name and signature, under GDPR Article 6(1)(a) consent.

How long do we keep your information?

We will only hold your name on our website until you request to be removed.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Your Rights

You can find out more about your rights on our data protection and this includes details of your rights, and how to complain to the Information Commissioner.

If you are dissatisfied with our handling of your data or how we have dealt with your data subject rights, you can complain to our data protection officer, at dpo@towerhamlets.gov.uk and also to the Information Commissioner's office at casework@ICO.org.uk

Answer:

We are the Planning and Building Control Department for the London Borough of Tower Hamlets. This privacy notice explains how we use information in the course of our work as a local authority. This work includes:

  1. making decisions and providing advice on planning applications
  2. responding to allegations of unlawful development
  3. monitoring development
  4. entering legal agreements, serving notices and promoting the best use of land
  5. providing property search information
  6. naming or renaming streets and numbering or naming dwellings
  7. making decisions and providing advice on Building Control applications

If you have questions about data or privacy contact our Data Protection Officer by email at DPO@towerhamlets.gov.uk or write to Information Governance Manager, Legal Services, London Borough of Tower Hamlets, Town Hall, Mulberry Place, 5 Clove Crescent,  London, E14 2BG.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR as a task carried out in the public interest, and more personal data including health, personal and household circumstances as necessary for substantial public interest reasons.

How we collect your information

We receive applicant information in numerous ways – it is supplied to us directly from the applicant or on behalf of the following but not exclusive to, planning agents/solicitors/developers/builders. We may also receive information from a third party website that provides a transaction service. These currently include but are not exclusive to:

  • the Planning Portal
  • iApply
  • Submit-a-plan
  • National Land Information Service (NLIS)
  • TM searches. 

We also receive comments, representations, allegations and questions via email, letter, and through our platform(s) such as the Planning and Building Control webpage or the online Planning Register. We may also be given information passed on via local councillors. 

What we do with your information

To allow us to make decisions on their applications, individuals must provide us with some personal data (e.g. name, address, contact details). In a small number of circumstances individuals will provide us with "special category data" in support of their application (e.g. evidence of medical history or the documentary evidence required for self-builders to prove residency).

We use the information provided to us to make planning decisions about the use of land in the public interest. This is known as a "public task" and is why we do not need you to "opt in" to allow your information to be used.

We are obliged under the regulations to make available on planning registers some information provided to us in relation to planning applications. This is a permanent record of our planning decisions that form part of the planning history of a site. Planning and Building Control information along with other facts may form part of a "land searches".

How we share your information

We do not sell your information to other organisations. We do not routinely share data with any organisation outside the UK, but our website is available across the internet and we communicate with applicants and stakeholders wherever they are. We do not use your information for automated decision making.

We will make details of planning applications available online so that people and organisations can contribute their comments. We will sometimes need to share the information we have with other parts of the council and other statutory bodies such as London Fire Brigade and Historic England. This could be for example, to establish how long a building has been used as a dwelling.

Redaction ('blanking things out')

We operate a policy where we routinely redact the following details before making forms and documents available online:

  1. personal contact details for the applicant such as phone numbers and email addresses
  2. signatures
  3. Special Category Data - e.g. supporting statements that include information about health conditions or ethnic origin
  4. information agreed to be confidential

Sometimes we might decide it is necessary, justified and lawful to disclose data that appears in the list above. In these circumstances we will let you know of our intention before we publish anything.

If you are submitting supporting information which you would like to be treated confidentially or wish to be specifically withheld from the public register, please let us know as soon as you can - ideally in advance of submitting the application. The best way to contact us about this issue is to email ahead to planning&building@towerhamlets.gov.uk.

Retention ('how long we keep your information for')

We process many different types of information according to our Retention and disposal schedule. A brief summary of how long we keep things before they are destroyed:

Retention schedule
Information typeRetention period
Statutory registers (e.g. planning decisions, approved plans, legal agreements)  Indefinite 
Supporting documents, reports - committee decisions  6 years 
Supporting documents, reports - officer decisions  4 years 
Representations, letters, general correspondence  4 years 

Your rights

Making decisions on planning matters is a public task and you do not have the right to withdraw consent. However if you think we have got something wrong or there is a reason you would prefer for something to not be disclosed please ask us initially by emailing planning&building@towerhamlets.gov.uk.

You can find out more about your rights on our data protection page.

If you need to make a complaint specifically about the way we have processed your data you should in the first instance contact the council’s Data Protection Officer via email at DPO@towerhamlets.gov.uk. If we fail to respond properly you can direct your concerns to the Information Commissioners Office.

Answer:

Data Controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Arts, Parks and Events Service, to process your event fund application. The service is provided jointly with the Third Sector team under the GDPR and UK Data Protection Legislation and the participants are Joint Controllers of the data you provide. Tower Hamlets Council is the Data Controller. Each service will have a detailed privacy notice, to tell you more about your data and how it is processed.

We have received your contact data and if awarded a grant we will take your bank details and after your event, we will receive photographs from you and will use these for processing your grant application, evaluation, and payment.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

Condition For Processing Personal Data

It is necessary for us to process your personal data [name, address, contact details], under the GDPR for compliance with a legal obligation.

A delay in you providing the information requested may result in a delay in providing appropriate services. 

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include the Third Sector team. On occasion this will include external delivery partners and statutory bodies such as the emergency services, licensing, transportation and highways, and health and safety as required.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law. 

Your Rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Arts, Parks and Events Service, to process your event paperwork. The service is provided jointly with the One Tower Hamlets team under the GDPR and UK Data Protection Legislation and Tower Hamlets Council is the Data Controller.

We have received your organisation’s contact data in addition to data relating to your suppliers, contractors, external authorities and key event staff from you and will use this for processing your event paperwork, evaluation, payment and contract.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition For processing personal data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR for the performance of a contract and for compliance with a legal obligation.

A delay in you providing the information requested may result in a delay in providing appropriate services. 

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include The One Tower Hamlets team, external delivery partners and statutory bodies such as the emergency services, licensing, transportation and highways, and health and safety as required.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law. 

Your Rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.  

Answer:

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Arts, Parks and Events Service, to process your event paperwork. Other council departments and statutory bodies will also receive your paperwork and data submitted with the application. The service is provided under the GDPR and UK Data Protection Legislation and Tower Hamlets Council is the Data Controller. Each service will have a detailed privacy notice, to tell you more about your data and how it is processed.

We have received your contact data in addition to data relating to your suppliers, contractors, external authorities and key event staff from you and will use this for processing your event paperwork, necessary licences and permissions, payment and contract.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR for compliance with a legal obligation.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 6 years after the case is closed. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include Parks, Finance, Licensing, Building Control, Health and Safety, Environmental Protection, Transportation and Highways, Transport services such as London Buses and TFL, external delivery partners and statutory bodies such as the emergency services as required.

Your Rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:

Data Controller and purpose

This privacy notice applies to you ("the service user") and the London Borough of Tower Hamlets (“the council”).  The council takes the privacy of your information very seriously. This privacy notice applies to the council’s use of any and all of the data provided by you or collected by the council in relation to your use of this service.  It is important that you understand that sometimes we will need to share your data with other agencies where necessary or appropriate and by engaging with our service you understand that that your data may be shared.

The information you provide will be used by the London Borough of Tower Hamlets’ Early Help Service, to process your Personal data and Special category data. London Borough of Tower Hamlets will provide services internally, except in the instances where organisations provide services (such as schools/Health and voluntary sector) where this will be a joint service.

We will store your personal and special category data from the Local Authority’s Early Help Assessment system (eEHA) for planning and decision making in line with the Supporting Stronger Families (SSF) programme, to provide you with appropriate Early Help support.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to lawfully process your personal data such as name, address, contact details, under GDPR Article 6: 

  1. 6(1)(a) consent
  2. 6(1)(b)performance of a contract
  3. 6(1)(c) compliance with a legal obligation
  4. 6(1)(e) task in the public interest or official authority vested in the controller.

 And more personal data such as health, personal and household circumstances and Special Category Data under GDPR Article 9:

  1. 9(2)(b) employment, social security or social protection law, collective agreement.
  2. 9(2)(j) archiving in the public interest, or scientific and historical research purposes or statistical purposes.

Additional legislation that apply:

  1. Children Act 1989
  2. Section 17 of the Children Act 1989.
  3. Section 11.1, Pre-birth ‘Good Practice Steps’
  4. Section 47 of the Children Act 1989
  5. Section 20 of the Children Act 1989
  6. Digital Economy Act 2017
  7. The Education Act 1996
  8. The Education Act 2002

A delay in you providing the information requested may result in a delay in providing appropriate services. 

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. The information will be stored until the data subject reaches the age of 19 years or 25 years if Special Education Needs and / or Disability are identified. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services. 

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above; this will include Ofsted, the Ministry of Housing, Communities and Local Government, external education settings such as schools, Health organisations and services provided by the Voluntary Sector.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Automated decision making and profiling

The service will process some of the data electronically and may therefore make automated decisions on your case. You can ask for this to be explained to you, please see the ‘your rights’ link below. We may also to some degree use the data to build a profile for you regarding service provision and priority.

Your rights

You can find out more about your rights on our data protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.  

Answer:

Data controller and purpose

This privacy notice applies to you ("the service user") and the London Borough of Tower Hamlets (“the council”). The council takes the privacy of your information very seriously. This privacy notice applies to the council’s use of any and all of the data provided by you or collected by the council in relation to your use of this service. It is important that you understand that sometimes we will need to share your data with other agencies where necessary or appropriate and by engaging with our service you understand that that your data may be shared.

The information you provide will be used by the London Borough of Tower Hamlets’ Adult Social Care Service to process incoming referrals to adult social care and to assess your care and support needs. It will also be used to process information about risk to adults and children in order to safeguard them. Some parts of Adult Social Care are provided jointly with the NHS and the participants are Joint Controllers of the data you provide.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details, health, personal and household circumstances), under GDPR article:  

  1. 6(1)(a) consent
  2. 6(1)(c) compliance with a legal obligation
    6(1)(e) task in the public interest or official authority vested in the controller
    9(2)(b) employment, social security or social protection law, collective agreement
    9(2)(g) substantial public interest on the basis of Union or Member State law
    9(2)(h) preventative or occupational medicine, working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management
    9(2)(j) archiving in the public interest, or scientific and historical research purposes or statistical purposes.

Other specific legislation and reasons for processing information:

  1. Care Act 2014
  2. Mental Health Act 2007
  3. Mental Capacity Act 2005
  4. Human Rights Act 1998
  5. Housing Grants, Construction and Regeneration Act 1996

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for up to 20 years after the case is closed, depending on your situation. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include:

Internally

  1. Initial Assessment and Hospital Service
  2. Short Term Services
  3. Personalisation the review service
  4. Occupational Therapy Service
  5. Safeguarding Service
  6. Mental Health Service
  7. Learning Disability Service
  8. Brokerage Service
  9. Children’s Service
  10. Financial Assessment Team
  11. Client Financial Affairs Team
  12. Integrated Commissioning Service
  13. Housing Services
  14. Policy, Programmes and Community Insight Team
  15. Safeguarding Adults Board

External

  1. NHS and other Health Services
  2. Police
  3. Courts and Judicial Agencies
  4. External Housing providers
  5. Probation Services
  6. Other Local Authorities
  7. Commissioned domiciliary and residential care providers
  8. Home Office/UKBA

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

You can find out more about your rights on our data protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner. 

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Copyright

© London Borough of Tower Hamlets 2018

The information featured on this website is the copyright of London Borough of Tower Hamlets unless otherwise indicated. You may re-use the information on this website free of charge in any format. Re-use includes copying, issuing copies to the public, publishing, broadcasting and translating into other languages. It also covers non-commercial research and study.

Re-use is subject to the following conditions. You must:

  • acknowledge the source and our copyright in cases where you supply the information to others
  • reproduce the information accurately
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  • not use the information for the principal purpose of advertising or promoting a particular product or service.

The permission to reproduce our material does not extend to any material owned by a third party. You must get permission to reproduce such material from the copyright holders.

All images on the council website may be subject to copyright. As such permission to re-use images should be sought from the council or, where outside of the council, the copyright holder themselves. The London Borough of Tower Hamlets accepts no liability if an image on its website is used in breach of copyright.

You may establish links to this website.