Data Controller and purpose
The information you provide will be used by the London Borough of Tower Hamlets’ Complaints and Information Service, to process your complaint.
We have received your personal data from you and will use this for investigation in to your concerns relevant to the service you complaint. If you provide equalities data we will only use this for equalities monitoring purposes.
We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.
Condition For Processing Personal Data
It is necessary for us to process your personal data (name, address, contact details), under the GDPR as a task carried out in the public interest.
A delay in you providing the information requested may result in a delay in providing appropriate services.
How long do we keep your information?
We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for seven years after the case is closed. For further details, you can view our Retention Schedule.
We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services.
Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include; your name, address, contact details, and other more personal data such as health data if relevant to your complaint.
The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.
We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.
Data Transfer to non EEA territory
We will not transfer your data to non EEA territory.
You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.