Parking services

We take your privacy very seriously therefore we urge you to read this policy very carefully because it contains important information about us and:

1. the personal information we collect about you
2. what we do with your information, and
3. who your information may be shared with.

Who we are

Tower Hamlets Borough Council (‘we’ or ‘us’) are a ‘data controller’ for the purpose of the General Data Protection Regulations, (i.e. we are responsible for, and control the processing of, your personal information).

What is the legal basis for the collection, use and storage of the data?

We require this data for Statutory reasons under the Traffic Management Act 2004 (and associated regulations) and the Transport Act 2000, (and associated regulations, notably the Bus Lane Contraventions (Penalty Charges, Adjudication and Enforcement) (England) Regulations 2005).

Information we collect

We collect the following information about you:

1. Vehicle registration mark
2. Name
3. Address

Some examples of when we collect this information include:

When a vehicle is seen in contravention, Bus Lane/Parking

We will contact the DVLA to obtain the Registered Keeper details to issue a Penalty Charge Notice/Notice to Owner If the vehicle is hired/lease then we request a copy of the hire/lease agreement from the registered keeper of the vehicle to enable the transfer of liability If the registered keeper has sold the vehicle, then we can obtain details of the new keeper from the registered keeper at the time of contravention.

Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

1. Quality assurance
2. Training
3. Fraud prevention
4. Compliance.

How we use the information we collect

We collect information about you for the following purposes:

1. the keeper/hirer details are obtained to enable the council to enforce the Penalty Charge Notice/Notice to Owner under the Statutory Process in place.

For information about the statutory process please visit the London Tribunals page.

Give details of how long the data will be stored and criteria used to determine this?

Data is stored for a period of up to two years after the case is closed, or for as long as the case remains outstanding.

Who your information may be shared with?

We may share your information with:

1. WSP Ltd
2. DVLA
3. Enforcement Agencies
4. Law enforcement agencies in connection with any investigation to help prevent unlawful activity
5. Northgate Public Services
6. NSL Services Group
7. Siemens
8. The Traffic Enforcement Centre
9. Other local authorities.

The information will be shared internally for the better performance and efficiency of council services.

Keeping your information secure

We will use technological and organisational measures to keep your information secure. These measures may include the following examples:

1. all data is stored on a database on a secure server which are password protected
2. all payment processing is done using PCI compliance systems.

What rights do you have?

The data protection legislation provides you with rights in regards to your personal data, these are: the right to be informed, the right of access, the right to rectification, the right to erase, the right to restrict processing, the right to data portability, the right to object and the rights in relation to automated decision making and profiling.

Right of Access – you have a right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy please:

1. Email or write to us (using the following contact details)
2. show us proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
3. tell us the information you want a copy of, including any account or reference numbers, if you have them
4. you can make a Subject Access Request.

Right to correct any mistakes in your information

You can request us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please;

1. write to us (using the contact details below)
2. give us have enough information to identify you such as; your reference, Penalty Charge Notice number (PCN), name, address and vehicle registration details
3. let us know the information that is incorrect and what it should be replaced with giving dates.

Right to be forgotten

You have the right to be forgotten so you can ask for your personal information to be deleted where:

1. it is no longer needed for the reason why it was collected in the first place
2. you have removed your consent for us to use your information and we do not have to keep your information for legal reasons.

If we have shared your personal information with others, we will do what we can to make sure those using your personal information comply with your request for erasure.