Residents' survey

Residents' survey

Data controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Intelligence & Performance Service to monitor residents’ perceptions of the council, it’s services and the area. Your personal data will be processed as part of this. The Residents’ Survey is provided jointly with Westco Trading Ltd. and Infocorp who manage and conduct the fieldwork of the survey. The London Borough of Tower Hamlets is the Controller of the data.

We process your data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. If you have any concerns the Council’s Data Protection Officer can be contacted on  

Condition for processing personal data

It is necessary for us to process your personal and equalities data (gender, age, ethnicity, sexual orientation, language, religion, health, personal and household circumstances) as a task carried out in the public interest and a substantial task in the public interest for the equalities data.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for five years after the survey is complete. For further details you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include some personal information such as names and contact details. The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

You can find out more about your rights on our data protection page and how to complain to the Information Commissioner.