Holiday childcare and Parent & Family Support Service

Holiday childcare and Parent & Family Support Service

How we use your information

information you provide to the London Borough of Tower Hamlets Holiday Childcare will be used for the purposes of providing you with the support and services that you need. Your information will be kept secure and only accessed by those who have permission. We will hold your information for no longer than we need to but some records will be kept for up to 35 years from the date of birth if, for example, if a young person had an Education Health and Care Plan.


Your consent given in your application form is used to provide services offered by the Tower Hamlets holiday childcare, Parent & Family Support Service. You can withdraw your consent at any time and ask for the service being provided to stop.

In some cases your information may be used for a statutory or legal reason, in these cases we will not require your consent but still inform you of the reason.

Information sharing

Your information may be shared with appropriate professionals that are involved with supporting you or your family; these will include professionals within Schools, Healthcare and within the council. By law we may also share your information with other professionals if we believe someone is at risk of harm.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to access any information that is held about you. You also have the right to object to how we process it or ask us to delete information that we hold about you. To make any of the above requests or if you would like to make a complaint about the service, please contact the Complaints and Information Team on 020 7364 4354 or write to us at:

Complaints and Information Team Directorate of Governance, Town Hall, 5 Clove Crescent, London, E14 2BG.

If you would like further information about this privacy notice, please contact the council’s Data Protection Officer at