Data Controller and Purpose
The information you provide will be used by the London Borough of Tower Hamlets Members’ Support Office to process your Members Enquiry or correspondence with the Councillor. The service is provided by the Members’ Support Office. The relevant Councillor is the Data Controller but data will be sought from other data controllers (including but not limited to the council).
We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.
Condition for processing personal data
It is necessary for us to process your personal data (name, address, contact details), under the GDPR with consent and more personal data (health, personal and household circumstances) as necessary for raising a Member’s Enquiry or dealing with your correspondence.
A delay in you providing the information requested may result in a delay in providing appropriate services.
How long do we keep your information?
We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 6 years after the case is closed. For further details, you can view our Retention Schedule.
We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.
Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated this will include details of your Member’s Enquiry or correspondence including your name, address and details of your case.
The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.
We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.
We will not process your data outside of the UK and not use your data for profiling or make any automated decisions.
You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.