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Answer:

Nearly 40% of households in Tower Hamlets rent privately, and many face high costs and poor conditions. The Strategy aims to create a safer, fairer private rented sector.

The council will:

  • Improve standards through licensing covering more than 12,600 homes.

  • Take tougher action against rogue landlords and letting agents.

  • Support renters through new protections under the Renters’ Rights Act.

  • Lead the way on dangerous cladding removal, including the use of Remediation Orders.

Answer:

The Strategy builds on the council’s Homelessness & Rough Sleeping Strategy (2024–2029) and sets out clear steps to support residents earlier.

This includes:

  • Helping residents sooner to prevent homelessness wherever possible.

  • Increasing the supply of good‑quality temporary accommodation.

  • Reducing the use of expensive nightly‑paid placements.

  • Strengthening support for those facing domestic abuse or complex needs.

  • Ensuring rough sleeping is rare, brief, and does not recur.

Answer:

Too many families in Tower Hamlets do not have the space they need to live healthy, happy lives.

The Strategy commits to:

  • Building more large family homes.

  • Making better use of existing council homes – where possible extending or knocking through properties to create extra living space and making adaptations to meet those with accessibility concerns needs.

  • Supporting families while they wait, including better advice on bidding, mutual exchange, and available services.

  • Recovering illegally sub‑let homes and bringing empty homes back into use.

Answer:

The council has brought housing management services back in‑house and is investing £609 million to improve residents’ homes.

This includes:

  • A major upgrade programme tackling damp, mould, fire safety, and repairs.

  • Ensuring 100% of council homes meet the Decent Homes Standard by 2030.

  • Better communication, faster repairs and stronger customer service.

  • A new Tenants’ Handbook and more support for vulnerable residents.

  • Zero tolerance of illegal sub‑letting.

Answer:

Condition For Processing Personal Data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR article 6 task carried out in the public interest and consent

 We will also collect Special category data such as (health, personal and household circumstances) under article 9 Medical, Health or Social Care and Explicit consent.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services. 

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include the Department of Education. 

Your Rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:
As an ordinary NHW member, you will not need any formal training. As a coordinator, again very little training as help and support is provided on an ongoing basis by Tower Hamlets Neighbourhood Watch Association.
Answer:

Watches are not police-run groups. It is important to build a close working partnership with your local police such as the Safer Neighbourhood Team, and share with them all information relating to crime and other incidents in your area.

The police can provide information on the latest crime figures, operational support as well as crime prevention advice, whereas Watch members can provide valuable information and knowledge about the neighbourhood. Together, we have a powerful tool to tackle crime

Answer:
Online Watch Link (OWL) is a community alert messaging system used by Tower Hamlets police, council and NHW to help reduce crime and to keep residents informed of what’s going on locally.
Answer:

Generally, street signs can be obtained from the Tower Hamlets Neighbourhood Watch Association.

Answer:

Discuss your plan with your neighbours and the local police. Your neighbours must agree to participate and support the Watch. Then, you and your neighbours need to appoint a coordinator(s) whose job is to get scheme members working together.

Coordinators and members regularly talk about crime and disorder problems in the neighbourhood and how to best tackle them. Coordinators also stay in close contact with the local police to share information and to seek advice. The role, although not overly demanding is important as a Watch coordinator may be the only way to reach the elderly and vulnerable people on their Watch. 

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