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Answer:

1.1. To be eligible for visitor vouchers, you must be living at a property located within the borough.

1.2. If the previous tenant has not cancelled their permit application, you must provide one of the following documents to confirm your residency: a council tax bill, a Housing Association tenancy agreement, or a letter of completion. This document must be uploaded via our Contact Form before submitting a new permit application.

1.3. The vehicle must not exceed a height of 2.3 metres (7 feet 6 inches) or a length of 5.25 metres (17 feet 3 inches), including any trailer or caravan.

1.4. A permit application is valid for twelve months and cannot be renewed. A permit application is valid for twelve months and cannot be renewed. You must wait until your current application has expired before submitting a new one.

1.5. You must manage your application through your online account. This includes purchasing or activating vouchers and submitting new applications.

1.6. Vouchers are issued virtually and do not need to be displayed in the vehicle.

1.7. If any details in your application or supporting documents change, the application will become invalid.

1.8. Your application and online account must remain in your name and must not be transferred to another person.

Answer:

3.1. A voucher is valid within your residential mini-zone during controlled parking hours.

3.2. A voucher is only valid in parking bays marked with one of the following signs:

3.2.1. “Resident Permit Holders Only”

3.2.2. “Permit Holders Only”

3.2.3. “Permit Holders or Pay by Phone” (except where the signs states “Pay by phone only”)

3.3. A voucher is not valid for off-street parking, including estate bays or private land.

3.4. A voucher is not valid in a suspended bay.

3.5. A voucher does not guarantee a parking space during controlled parking hours.

3.6. A voucher does not permit entry into streets with signs marked “No Motor Vehicles,” “Pedestrian and Cycle Zone,” or “Pedestrian Zone” during restricted hours.

Answer:
2.1. When purchasing visitor vouchers, please enter your email address to receive a payment receipt.

2.2. Payment must be made using a debit or credit card.

2.3. The current daily cost of a voucher is published on the Parking Charges webpage.

2.4. Vouchers are issued free of charge to residents aged 60 or over, or to those who have a daily carer.

2.5. Parking fees and charges are reviewed annually. If prices increase, the previous rates will remain in effect until the new charges are implemented.

2.6. Vouchers are non-refundable. This includes cases of misuse, purchasing more than needed, selecting the wrong date, or entering an incorrect vehicle registration.

Answer:

4.1. Only one resident per household may apply for up to 240 vouchers per year. This applies to residents who pay for vouchers or are aged 60 or over.

4.2. Residents who have a daily carer may apply for up to 480 vouchers per year.

4.3. Only one resident may hold vouchers under both categories: being aged 60 or over or paying for vouchers and having a daily carer.

Answer:
5.1. Only one resident per household may apply for vouchers under either the paying category or the aged 60 or over category.

5.2. Residents who have a daily carer may apply for up to 480 vouchers per year.

5.3. Only one resident may hold vouchers under both categories: either paying or aged 60 or over and having a daily carer.

5.4. A resident without a Blue Badge and aged under 60 may apply for up to 30 vouchers per year.

5.5. A resident with a Blue Badge and aged under 60 may apply for up to 240 vouchers per year.

5.6. A resident without a Blue Badge and aged 60 or over may apply for up to 30 vouchers per year, free of charge.

5.7. A resident with a Blue Badge and aged 60 or over may apply for up to 240 vouchers per year, free of charge.

Answer:

6.1. To activate a voucher, you must enter the correct date and vehicle registration. Once a voucher is activated, these details cannot be changed.

6.2. A voucher is only valid from the date and actual time you activate it during the controlled parking hours.

6.3. You must make sure you enter the correct vehicle registration. Do not mix up similar characters like the letter ‘O’ and the number ‘0’ (zero), as mistakes could lead to a Penalty Charge Notice.

6.4. You can activate vouchers for one or more vehicles on the same day, on consecutive days, or on different days.

6.5. You can activate a voucher up to 31 days in advance.

6.6. You can cancel a voucher up to one day before it starts. If you do, it will be returned to your account.

6.7. You can still use any vouchers you bought before your application expired, even after the expiry date.

Answer:
7.1. Vouchers are intended solely for use by your visitors and must not be used for any other purpose.

7.2. Vouchers must not be sold, transferred, or exchanged for payment or any other benefit.

7.3. Vouchers must not be advertised for sale or offered for resale under any circumstances.

7.4. Misuse of vouchers, including selling, transferring, or using them for non-visitors, will result in the cancellation of your current application. It may also affect your ability to apply for future permits.

Answer:

8.1. If you change your name or move out of the property, you must cancel your application through your online account the day after you move. Not doing so will be considered a breach of the terms and conditions.

8.2. If you change your address, even if you move within the same mini-zone, you must still cancel your current application.

8.3. Before submitting a new application under your new name or at your new address, you must first update your details through your online account.

Answer:

9.1. We may ask you to provide electronic or original supporting documents at any time to confirm your eligibility.

9.2. We reserve the right to update the terms and conditions with 28 days’ notice. Minor changes that do not significantly affect your rights or responsibilities may be made without notice.

9.3. If you do not follow the terms and conditions, your application may be cancelled. You may also be prevented from applying again in the future, and you could receive Penalty Charge Notices.

Answer:

10.1. To understand how the council will use your data, please see visit the data protection & freedom of information section on the council’s website

10.2. You can find our Privacy Notice in the legal notices on the councils website.

10.3. We may share information provided to us with other bodies responsible for auditing or administering public funds, or when undertaking a public function, in order to prevent and detect fraud.

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