Our homecare services help vulnerable adults in Tower Hamlets live independently, stay connected, and achieve their personal goals at home. By prioritising local employment and ensuring all care staff receive at least the London Living Wage, our services align with our commitment to boosting jobs, business, and public services.
Homecare is provided across four localities - Northwest, Southwest, Northeast, and Southeast - supporting over 2,200 residents through trusted providers. This locality-based approach fosters strong partnerships and community-focused care and aligns with how adult social care teams are structured, and the NHS.
To enhance care quality and sustainability, we are strengthening our framework by focusing on:
- Capacity and expertise – ensuring providers can manage demand and deliver high-quality care.
- Quality standards – partnering with CQC-rated "Good" providers who meet strict regulatory standards.
- Safeguarding measures – ensuring robust policies protect vulnerable residents.
By expanding provider diversity and reducing spot purchasing costs, we want to improve the quality of care, increase resilience, and better support our community.