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If your property is managed by an agent, please contact them directly to hand in your keys and get a receipt. Do not leave the keys inside the property. For all other properties, the Housing Options Service will reopen on Friday 2 January 2026. To avoid extra charges, please return your keys to: Housing Options, Town Hall, 160 Whitechapel Road, London, E1 1BJ before midday on that day.
We want to prevent homelessness and give help to people who are going through it.
If you are homeless or think you are at risk of it, please get support as soon as you can.
Find out about our homelessness strategy.