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Please return the keys to your temporary accomodation to the managing agent on or before the new tenancy start date. Contact the managing agent to find out the exact dates and opening times. The managing agent may ask you to leave the keys in the property (this should only be done if a prior arrangement has been made).
If you cannot return your keys to the agent, you can drop them off at the Housing Options Service before 12pm on Thursday 2 January 2020. If your keys are not returned before 12pm, you will be liable for the full charge without housing benefit.
We work hard to prevent homelessness and we can do this far more effectively if we have the opportunity to help sooner rather than later.
Find out about our homelessness strategy.