Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.


Private sector renting advice

An alternative to making a homeless application is considering renting accommodation through the private sector. Renting a private property gives you, as a tenant, more control over important factors such as:

  • location
  • facilities
  • schooling
  • access to services

Finding yourself a new home - the Ali family's journey

For many people, renting privately will be the quickest way to property. Watch the the following clip to learn about the Ali family’s journey to finding a new home.

 

Terry's story

Listen to Terry’s story to find out how renting privately was a great choice for him.

 

The Housing Options Service has some ways to help you into privately rented accommodation. Including the rent deposit scheme, we can also provide you with details of local accommodation agencies. There are also other opportunities to get financial help with paying your deposit or rent in advance.

Your rights and responsibilities

When you rent privately, you and your landlord both have certain obligations under your tenancy agreement.

Watch the following video find out your rights and responsibilities as a tenant, or visit our Private Renters Charter page to learn more.

Our policy

If you are homeless, the council may offer you the option of private rented accommodation. Watch the following video to learn about the council’s policy.

 

Get more housing advice and find out how we can help you to find a new home.

How to contact us

The best way is to call us. We will take a few details and advise you of how we want to deal with your situation. If you cannot call us, then we can see you at our office in Whitechapel.