Individuals or families moving over the Christmas Holiday

Your keys should be returned to the managing agent as they should be still open over the Christmas holiday, you should contact the managing Agent directly to find out the dates they will be open.  The Agent may tell you to leave the keys in the property.  (Please note the keys should only be left in the property if a prior arrangement has been made with the Agent).

If you are unable to return the keys to the Agent then you will need to return it to Housing Options Service before 1pm on 2 January 2019.  If your keys are not returned before 1pm on the 2 January 2019 then you will be liable for the full charge without housing benefit.

Homelessness prevention

We work hard to prevent homelessness, and we can do this far more effectively if we have the opportunity to help sooner rather than later. Please do not wait until you are actually homeless before contacting us.

Find out about all of the self-service advice from Housing Options.

Preventing homelessness

Preventing homelessness is our main priority, and there are a number of options that you can consider if you believe that you are at risk of becoming homeless.

We have specialist officers who can advise you on how to resolve specific issues that increase the risk of becoming homeless, particularly housing-related money advice, and can advise on tenancy eviction law.

The main thing is to contact us before you are made homeless – once you have been made homeless, it is much more difficult for us to help you resolve your situation.

Follow the links to read more about homelessness prevention options, or see general advice on housing.

How to contact us

In the first instance, it is best to telephone us. We will take brief details and advise you of how we propose to deal with your situation.

Nearest tube station: Bethnal Green
Nearest bus routes: 8, D6 (Roman Road), 309 (Globe Road), 106, 254 (Cambridge Heath Road)