Adult transport services

We provide transport services for around 380 adult social care service users through a combination of in-house passenger services and external providers. Since 2016, demand has increased by 22 per cent, and costs have risen by 90 per cent, highlighting the need for a more sustainable and innovative approach.

Market opportunities

Over the next two years, we are committed to improving our transport services to ensure they remain flexible, efficient, and person-centred. Our key priorities include:

• Re-procuring transport routes – all existing routes will be re-procured by September 2025, with procurement starting in May 2025 via the Dynamic Purchasing System (DPS).
• Developing a new procurement strategy – as the current DPS expires in February 2027, we are exploring new ways to improve service flexibility, efficiency, and value.
• Enhancing provider engagement – we aim to work closely with providers to deliver more adaptable, high-quality, and cost-effective transport services.
• Promoting independent travel – expanding Personal Travel Budgets (PTBs) and providing travel training will give service users greater freedom and flexibility.
• Improving transparency and collaboration – we will maintain open communication with providers to ensure services meet the needs of users and offer the best possible experience.
• Optimising route planning – a focus on efficiency will help maximise resources and improve overall service delivery.
• Delivering high-quality, compassionate care – ensuring service users receive reliable and respectful transport support.