Information, advice, and early help

We believe that prevention is key to improving outcomes and reducing inequalities. Our Adult Social Care Strategy 2021: Improving Care Together focuses on:

• Raising awareness of available social care and support services.
• Providing clear, accessible information.
• Encouraging early intervention and social connections.
• Promoting access to health services and nutritious meals.
• Empowering individuals to manage their own needs where possible.

Under the Care Act 2014, we are legally required to provide information, advice, and advocacy to help residents navigate social care. Our voluntary and community sector partners play a key role in delivering this support, ensuring inclusive and preventative services.

Our services include:

Tower Hamlets Connect

A partnership of eight voluntary and community organisations delivering information, advice, and advocacy to support adults in need. Services include general and specialist advice (health, social care, housing, welfare, benefits, consumer rights, etc.) and is the first point of contact for all adult social care enquiries.

Email: enquiry@towerhamletsconnect.org
Telephone: 0300 303 6070

LinkAge Plus (For residents aged 50+)

Supporting older adults to maintain their independence and wellbeing through early intervention activities.

Services include:

• Outreach support for isolated and vulnerable older residents.
• Information, referrals, and practical assistance (e.g. help with official forms, benefit applications, and council tax discounts).
• Daily social and physical activities (e.g. yoga, falls prevention, coffee mornings, walking groups, days out).
• Health promotion (awareness campaigns on heart disease, diabetes, vaccinations, cancer screenings, smoking cessation, etc.).
• Employment and volunteering opportunities for older residents.
• Partnerships with other organisations to expand services.
• Advocacy and strategic influence, ensuring older adults have a voice in shaping services in Tower Hamlets.

Email: Linkageplus@toynbeehall.org.uk
Telephone: 0207 392 2913

Mind Connecting Communities

We jointly commission with NHS North-East London Integrated Care Board a prevention and early intervention recovery and wellbeing service which is delivered by Mind in Tower Hamlets. Connecting Communities support adults with lived experience of mental health issues to improve their overall health and wellbeing, reduce social isolation and manage their own personal recovery journey.

Services include:

• An information, advice and navigation service, providing immediate assistance with a range of issues such as emotional support, self-care, mental health advocacy, support to access legal, financial, counselling and welfare services.
• A one-to-one support service delivered by recovery workers for up to a year- supporting people to meet their recovery goals, prevent crisis and maintain independence.
• A specialist welfare benefit and housing advice service supporting people with welfare benefit forms, money management, landlord and neighbour disputes and rehousing needs
• A programme of daily groups and activities, designed by and for experts by experience to support individual journeys. Current groups include the Hearing Voices group, Men’s Shed, Somali group, coping with life group.
• A dedicated peer development network for those interested in sharing their experiences and also developing skills and training towards longer term employment.

Market opportunities
The voluntary and community sector plays a vital role in delivering preventative services alongside the NHS and council teams. We are committed to:

• Supporting a diverse range of organisations to ensure inclusive service delivery.
• Co-producing innovative services with local partners.
• Strengthening referral pathways and signposting to community resources.
• Developing joined-up care models that integrate family, peer support networks, and community-based services.