Data Controller and Purpose
This privacy notice applies to you (“the service user”) and the London Borough of Tower Hamlets (“the Council”). The Council takes the privacy of your information very seriously. This privacy notice applies to the Council’s use of any and all of the data provided by you or collected by the Council in relation to your use of this service. It is important that you understand what information is collected and how it is used.
We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk
The Wheel is situated on the Council’s Idea Stores ‘s website page. The Wellbeing Wheel supports you, (the user) to identify the broader needs that affect you or your family’s health and wellbeing. The Wellbeing Wheel uses the information held in the Idea Store Community Directory to sign post you to a wide range of local services that can help you. You can use the Wellbeing Wheel if you live work or study in Tower Hamlets
The information you provide will be used by the London Borough of Tower Hamlets’ Public Health Department.
Guest Users (unregistered / once only users)
Users can log in as a guest to develop a (“one-off”) plan and/or down load relevant information to enable them to access support and services. The only personal data that a guest user is required to provide is a Tower Hamlets postcode that indicates that they work, live or study in the Borough. You have a choice to provide your name ethnicity and gender, in order to personalise your plan. If you provide this information it will be retained and used as outlined below in section the “Registered User” section below and the “Condition for Processing Personal Data”
Registered Users (users who sign in)
Registering with the Tower Hamlets Wellbeing Wheel means that you will have a wellbeing plan that has your name on it. Your plan will be retained by the system so that you can return to it and update it on another occasion. When you register you are asked to sign in and create an account with the Idea Store. You will be asked to provide the following personal data: name, postcode, gender, ethnicity, age group, email address. We will use this data to help create your personal Wellbeing Plan. Your post code enables us to verify that you live, work or study in the borough. Your email address allows you to create an account to revisit your plan or for us to contact you if required. Your gender, ethnicity, age group helps us to monitor who is using the Wheel, how often and why. This will help us improve the service. Your name helps us to track improvements in how you rate your wellbeing before and after using the wheel.
Condition for Processing Personal Data
We have outlined above, the personal data that is collected when using the Tower Hamlets Wellbeing Wheel either as guest user or a registered user and why it is collected. Under the General Data Protection Regulations we are can collect your personal data for reasons to provide 6(1)(a) consent and 6(1)(e) task in the public interest or official authority vested in the controller.
How long do we keep your information?
We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed. For further details, you can view our Retention Schedule.
We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services.
Information sharing
Your personal information will not be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. Sharing of your data with internal or external agencies will only be on the basis that your data will non identifiable and for reasons of informing public health need.
We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services.
The council has a duty to protect public funds and may use personal information and data-matching techniques to detect need and ensure public money is targeted and spent in the most appropriate and cost-effective way.
This data will be anonymised and never used to make decisions on a specific individual or family.
Your Rights
You can find out more about your rights on our Data Protection Act Protection Page and how to complain to the Information Commissioner.