Frontline delivery skills and competencies

Question:
Frontline delivery skills and competencies
Answer:

Money Guiders free training

The Money and Pensions Services (MaPS) delivers a calendar of free training sessions to professionals who support people with money troubles. Upcoming sessions cover topics like Income Maximisation, Personal Independence Payment (PIP) Awareness, Pensions, Insurance, Student Debt, Housing Mediation, Financial and Digital Exclusion, Credit Unions and Gambling Awareness.

Date

Various dates.

Delivery method

Online.

More information

Visit the Money Guiders Knowledge Hub for information and bookings.


Protection Approaches - Understanding Hate Crime

This training has been designed for those who work with those most at risk of being the victims of hate crime.

The course can be delivered as a short course over 2 hours or as a more in-depth course over a full day. It covers: 

  • Hate crime laws
  • The impact of hate crime on victims, witnesses, and communities
  • How and where people can report
  • Why it is important to report
  • How to support victims
  • How to prevent hate crime.

Date

Contact education@protectionapproaches.org for bookings.

Delivery method

Online. 

More information

See this Hate crime training info sheet for more information.


Protection Approaches - Identity-based violence & atrocity prevention

This training can include anything from urgent briefings on situations of impending or ongoing mass atrocities, to structural training on how organisations or governments can implement prevention strategies of monitoring, analysis, communication, and response. The session can be tailored according to the needs of partners. 

Date

Contact Kate.Ferguson@protectionapproaches.org for bookings.

Delivery method

Online.

More information

Visit the Protection Approaches - Training webpage for more information.


Protection Approaches – Active Bystander Training

This session was created in partnership with British East and South East Asian Network (besea.n). Participants are guided through a series of discussions to explore how they can play a role in tackling identity-based prejudice and violence in their community, school, or place of work.

Content is tailored to the needs of each group. The training has a minimum time of 2 hours but can also be delivered over a half or full day. Content includes:

  • What it means to be an active bystander or ally: through group discussion the participants explore what being an active bystander means to them
  • Standing up for victims: working through a series of scenarios, participants consider and learn what they can do when they encounter prejudice, harassment or violence such as a racist attack in a supermarket or an inappropriate comment from a colleague
  • What you can do if you are the victim: participants consider some options they may have if they are the victim of prejudice or violence, and find out where there are support services and resources.

Date

Contact education@protectionapproaches.org for bookings.

Delivery method

Online.

More information

Visit the Active Bystandership training webpage for more information.