Website help

How do I get around this site?

To move around the site, click on the menu items with your mouse. The main menu is on the left. When you have clicked on a main menu item, a sub-menu appears.

Once you have left the home page, you'll notice that a line of text at the top left of each page shows you which section you are in. The words are links and can be used to trace your steps back to the home page.


Using the search box

The search is located at the top right hand corner of most web pages on the Tower Hamlets website. Using the site search is often the quickest route to the information you are looking for.

To use the site search, type in a word or phrase relating to the information you are looking for into the search box and then click the 'go' button. A list of links to pages containing your search word will come up.


What is the A-Z of services?

Tower Hamlets provides a range of services for residents and local businesses and f these are listed in the A-Z of services. You can also find this information by searching the website.


What are PDFs and how do I read them?

pdf iconPDF stands for Portable Document File. It's an established way of publishing documents on the web and retaining their original printed look.

You need a plug-in called Adobe Acrobat to read these files. This is available to download free of charge at www.adobe.com.


How can I view a Word file if I don't have Microsoft Word software?

microsoft wordMicrosoft has made a free Word Viewer available to download.

 


How can I view an Excel file if I don't have Microsoft Office software?

microsoft excelMicrosoft has made a free Excel Viewer available to download.

 


The text is too small for me to read - how can I change it?

internet explorerIn Internet Explorer go to View > Text size and select the text size, e.g. Larger or Largest

 


My browser out of date - how can I get a new one?

The latest versions of many browsers can be downloaded free of charge from their web sites:

internet explorerInternet Explorer
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

 

firefox browserMozilla Firefox
www.mozilla-europe.org/en/

 

chrome browserGoogle Chrome
http://www.google.com/chrome

 

safari browserSafari

http://www.apple.com/safari/

 

Reporting a website problem

If you notice any problems with the Tower Hamlets Council website please email the web team at webteam@towerhamlets.gov.uk


Information in other languages

If you need to contact Tower Hamlets Council in your own language use our Council Hotline telephone numbers .

This website is speech enable with Browsealoud. Browsealoud reads web pages aloud for people who find it difficult to read English online. Visit the Browsealoud website to download this free plug in.


Other questions?

If you have any questions about this site, or you find something that we haven't covered in this section that you would like to know about contact us to let us know and we will do our best to answer your questions.

For more online help, visit the BBC's Web wise pages.