How do I get around this site?
To move around the site, click on the menu items with your
mouse. The main menu is on the left. When you have clicked on a
main menu item, a sub-menu appears.
Once you have left the home page, you'll notice that a line of
text at the top left of each page shows you which section you are
in. The words are links and can be used to trace your steps back to
the home page.
Using the search box
The search is located at the top right hand corner of most web
pages on the Tower Hamlets website. Using the site search is often
the quickest route to the information you are looking for.
To use the site search, type in a word or phrase relating to the
information you are looking for into the search box and then click
the 'go' button. A list of links to pages containing your search
word will come up.
What is the A-Z of services?
Tower Hamlets provides a range of services for residents and
local businesses and f these are listed in the A-Z of services. You can also find this
information by searching the website.
What are PDFs and how do I read them?
PDF stands for
Portable Document File. It's an established way of publishing
documents on the web and retaining their original printed look.
You need a plug-in called Adobe Acrobat to read these files.
This is available to download free of charge at www.adobe.com.
How can I view a Word file if I don't have Microsoft Word
Microsoft has made a free Word Viewer
available to download.
How can I view an Excel file if I don't have Microsoft Office
Microsoft has made a free
Excel Viewer available to download.
The text is too small for me to read - how can I change
In Internet Explorer go to View > Text
size and select the text size, e.g.
Larger or Largest
My browser out of date - how can I get a new one?
The latest versions of many browsers can be downloaded
free of charge from their web sites:
Reporting a website problem
If you notice any problems with the Tower Hamlets Council
website please email the web team at firstname.lastname@example.org
Information in other languages
If you need to contact Tower Hamlets Council in your own
language use our Council Hotline telephone
This website is speech enable with Browsealoud. Browsealoud
reads web pages aloud for people who find it difficult to read
English online. Visit the Browsealoud
website to download this free plug in.
If you have any questions about this site, or you find something
that we haven't covered in this section that you would like to know
about contact us to let us know and we
will do our best to answer your questions.
For more online help, visit the BBC's Web wise pages.