Website help
How do I get around this site?
To move around the site, click on the menu items with your
mouse. The main menu is on the left. When you have clicked on a
main menu item, a sub-menu appears. Sometimes a section will have
more links at the top of the main text area.
Whenever your cursor looks like a hand rather than an arrow, it
means you can click and go to another page. Links in the text areas
are underlined.
Once you have left the home page, you'll notice that a line of
text at the top left of each page shows you which section you are
in. The words are links and can be used to trace your steps back to
the home page.
You can also use the back button on your browser to return to
the page you last visited.
Using the search box
You will find a green box inviting you to 'search this site' at
the top right hand corner of most web pages on the Tower Hamlets
website. Using the site search is often the quickest route to the
information you are looking for.
To use the site search, type in a word or phrase relating to the
information you are looking for into the search box and then click
the 'go' button. A list of links to pages containing your search
word will come up.
What is the A-Z of services
Tower Hamlets provides a range of services for residents and
local businesses which can be searched for via the A-Z of services.
Type in a word or phrase relating to the information you are
looking for into the search box and then click the 'go' button.
A list of services containing your search word will come up.
We've added direct links to relevant entries in the Services A-Z
at the bottom of some pages, so look out for these too.
What are PDFs and how do I read them?
PDF stands for
Portable Document File. It's an established way of publishing
documents on the web and retaining their original printed look.
We've used PDFs on the site for application forms for certain
services for you to print off and return to us by mail.
You need a plug-in called Adobe Acrobat to read these files.
This is available to download free of charge at www.adobe.com.
How can I view a Word file if I don't have Microsoft Word
software?
Microsoft has made a free
Word Viewer available to download.
How can I view an Excel file if I don't have Microsoft Word
software?
Microsoft has made a free
Excel Viewer available to download.
The text is too small for me to read - how can I change
it?
In Internet Explorer go to View > Text
size and select the text size, e.g.
Larger or Largest
My browser out of date - how can I get a new one?
This site is designed to be viewed using version 4 and above of
Internet and Netscape browsers.
The latest versions of Internet Explorer and Netscape can be
downloaded free of charge from their web sites:
Internet Explorer
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
Mozilla Firefox
www.mozilla-europe.org/en/
Google Chrome
http://www.google.com/chrome
Safari
http://www.apple.com/safari/
You'll also find that lots of the computer magazines for sale in
newsagents include CDs with copies of the latest browsers.
Reporting a website problem
If you notice any problems with the Tower Hamlets Council
website please email the web team at
webteam@towerhamlets.gov.uk
Website information in community languages
If you need to contact Tower Hamlets Council in your own
language use our Council Hotline telephone
numbers .
This website is speech enable with Browsealoud. Browsealoud
reads web pages aloud for people who find it difficult to read
English online. Visit the Browsealoud
website to download this free plug in.
Other questions?
If you have any questions about this site, or you find something
that we haven't covered in this section that you would like to know
about contact us to let us know and we
will do our best to answer your questions.
For more online help, visit the BBC's Web wise pages.