Large item removal (special collection)

If your unwanted furniture is in good condition please contact Homestore who will collect it free of charge and sell it at a low cost to those in need.

To check if your item can be reused, please call Homestore directly on 020 8519 6264 or visit www.quakersocialaction.com/homestore

If you have suitable transport, you can take unwanted items to the Reuse and Recycling Centre at Northumberland Wharf. Where possible, we will sort your bulky waste for reuse or recycling.

Items that cannot be reused

If your furniture or bulky items cannot be reused we will collect it to be sorted and recycled where possible or landfilled.

All residents are entitled to two special rubbish collections of bulky items per calendar year. Senior citizens and those with disabilities are entitled to unlimited collections. Each collection can comprise up to five items.

Please note, from 6 June 2012 a charge will be made for the collection of larger items of waste such as furniture and beds.

This charge is being introduced in line with the majority of other London Boroughs. The fees have been set at a competitive rate to ensure that residents can continue to benefit from the bulky waste collection service provided in the borough. Collections will cost £15 for up to five items, with residents in receipt of housing benefits entitled to two free collections each year.

We need five working days notice to arrange the collection and will collect items between 7am and 3pm.

Please note that for insurance purposes, the collection team are unable to enter properties beyond the hallway. No items will be collected above the 3rd floor without a lift, items must be brought down to a suitable location on a lower level for collection.

To be entitled to the free collections the resident who books the collection must be living in the property on the date the collection is scheduled for.

What we will collect

We will provide a collection service for residents to dispose of any unwanted bulky furniture such as fridge/freezers, cookers, washing machines, beds, futons, sofas, wardrobes and televisions.

What we will not collect

We cannot collect DIY or builders' waste. This includes waste produced from home improvements and anything once part of the fabric, fixtures or fittings of your house eg rubble, bricks, soil, windows, kitchens, fireplaces. We also cannot collect car parts, gas canisters and tyres.

We collect residents' rubbish only. We will not collect rubbish produced by contractors, fitters etc.

House clearance

A house clearance cannot be arranged through the council. You should contact your local housing office/housing association or managing agents in the first instance.