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Anti social behaviour (ASB) case review

What is the ASB Case Review?

The Anti Social Behaviour (ASB) Case Review is a process which allows members of the community to ask the Community Safety Partnership to review their responses to complaints of anti-social behaviour (including incidents of hate).

You should only use the review if you have made three reports of ASB to an ASB service provider and you are not happy with the service you are getting for your case (this includes incidents of hate).

The review cannot be used to report general acts of crime. To qualify for the ASB Case Review, it must meet the following criteria

  • Three separate anti-social behaviour incidents have been reported within six months
  • The application must be submitted within a month of the last reported incident.

How do I apply for a review ?

To use the ASB Case Review you can complete an online form, email, write a letter or call us.

If you decide to request a review you will need to give the following details:

  • dates of each time you’ve complained
  • details of where you complained (name, organisation and/or incident reference number)
  • information about the anti-social behaviour. 

How can victims access the ASB Review process?

Victims or any advocate for a victim will be from a variety of backgrounds and circumstances and so there are several ways victims can apply for a case review.

Submit an ASB Case Review

 

 

  • By email: asb.casereview@towerhamlets.gov.uk

  • By phone: 020 7364 3277 (Monday to Friday, 9am to 5pm)

  • By mail to:

    Tower Hamlets ASB Case Review
    The ASB and Community Safety Delivery Team
    Tower Hamlets Town Hall
    160 Whitechapel Road
    London
    E1 1BJ

What can I expect?

Once you ask for a review, we will decide if it meets the requirements for an ASB Case Review. We will base this decision on the information you provide.

If we decide to review it, the person leading the process will ask the involved agencies for details about your complaints and actions they have considered and taken. After we get this information, we will have a meeting with the Community Safety Partnership agencies, the Registered Housing Provider and other partners involved.

We will discuss the anti-social behaviour and any actions that have already been considered and taken. During the meeting, we will review how the Partnership has responded and make recommendations for further action. We will also decide which agency should take the action.

The designated officer will send you a response explaining the action already taken and the recommendations for further action.

If you're not satisfied with the response, you can request a review by a reviewing officer.

If there are any more incidents of anti-social behavior, please call the police non-emergency line at 101. If you're in immediate danger, call 999.

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