Personalised parking bays for disabled people

Residents with severe disabilities may be eligible to apply for a disabled-parking bay near their home. Permits will generally only be issued to disabled drivers and are vehicle- and bay-specific. (No other permit or blue badge is valid for use within the allocated bay except the bay-specific permit.)

There are no charges for the personalised disabled bays. 

How to apply

Only holders of Tower Hamlets blue badges who are residents of Tower Hamlets are eligible to apply for a personalised disabled bay.

Applicants will need to provide proof of vehicle ownership – for example, a log book (V5) or insurance documents showing them as a named driver – and a UK driving licence.

Application can be made:

The applicant may be required to attend a mobility clinic at an appointed council office.

Next steps

Once the application is received the team will need to carry out a number of site visits before they can determine whether a bay is warranted. This can take up to 12 weeks and in certain circumstances the delay may be longer if there is a waiting list for the mobility clinic. 

Renewal procedure

The bay will be subject to periodic review and will be removed if the team determines it is no longer needed – for example, in cases where a person moves away or no longer qualifies for blue badge.

Appeals process/complaint process

Applications can only be appealed on two grounds:

Mobility: if refused on mobility ground, an appeal in writing should be sent to the mobility support team within one month of refusal. The refusal letter will provide details of right to appeal.

Parking stress level or street ground: if refused on street grounds, only a fresh application can be made 12 months after initial refusal.

How to contact us

Mobility and support team are open Monday to Friday from 9am-5pm. All applications are dealt with by post and personal callers cannot be seen.

Mobility Support
Mulberry Place (AH)
PO Box 55739
5 Clove Crescent
London E14 2BG

Tel: 020 7364 5003
Fax: 020 7364 6972
Email: generalenquiries@towerhamlets.gov.uk

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