Contact us by telephone
Get straight through to the service you seek
Adult social care: 020 7364 5005
The first point of contact for all adult social care including
information, advice and assessment for people with learning
disabilities, physical disabilities, older people & support for
carers
Business rates: 020 7364 5010
For advice and information on business rates
Children's services: 020 7364 5006
The first point of contact for children's services including
social services and education, children's education services,
including school admissions for nursery, primary and secondary
schools in Tower Hamlets as well as grants, awards and admissions.
Also children's social services including child protection,
children with disabilities, advice and assessment, and fostering
and adoption
Council tax advice and information: 020 7364 5002
Council tax 24 hour payments: 020 7364 3800
Electoral services: 020 7364 0872
To register to vote, or if you have just moved into the borough,
or want to apply for a postal vote
Environmental health: 020 7364 5008
For information and advice regarding food safety, health &
safety, private sector housing, contaminated land, animal
wardens
General enquiries: 020 7364 5020
For general enquiries and information relating to all council
services, including locations & opening times
Healthline: 020 7364 5016
To find a GP and other health services in Tower Hamlets
Housing benefits: 020 7364 5001
For all benefits enquiries and general advice about claiming
benefits
Licensing: 020 7364 5008
For information and advice regarding licensing
Parking services: 020 7364 5003
For all issues relating to street parking, including paying/
appealing a fine, reporting an abandoned vehicle, requesting/
renewing a permit & information on mobility services
Pest & noise nuisance: 020 7364 5007
To seek further information on pest control in Tower Hamlets, or
to book an appointment with a pest control officer and to get help
with problems, complaints or enquiries concerning residential and
commercial noise from premises
Planning & development: 020 7364 5009
For all issues relating to planning and development, including
planning applications and policy, building work, urban design, land
searches, conservation, listed buildings and works to trees
Recruitment
All applications are to be made via the
electronic online application form - Minicom: 020 7364
4489
Streetline: 020 7364 5004
For commercial waste service, dumped rubbish, Enviro-Champions,
fly-posting, graffiti, litter and litter bins, pavements, potholes,
recycling, rubbish collection, street cleaning & street
lighting
Switchboard: 020 7364 5000
Use this number if you know the name of the person you wish to
speak to
Trading standards: 020 7364 5008
For information and advice regarding consumer protection
Out of hours calls: 020 7364 7070
For urgent issues out of hours
Other useful numbers
- Anti-social behaviour: 0800 917 5918
- 24 hour freephone number. To report any kind of
anti-social behaviour anonymously; including verbal and physical
abuse and threats, harassment, criminal activity, vandalism,
graffiti and damage to property, noise nuisance or continuous
environmental health issues. Your information will be passed on to
the appropriate council team to report and action if necessary
- Hate crime reporting: 0800 138 0521
- 24 hour freephone number. To report any kind of hate
crime anonymously including, racial and other kinds of harassment
motivated by someone’s age, disability, faith or sexual
orientation. Your information will then be passed on to the
appropriate council team for a report to be filed and for action if
necessary
- Anti fraud/ whistle blowing:
0800 528 0294
- Housing benefit fraud hotline: 020 7364 1222
(office hours) 020 7364 7443 (24 hour answer phone)
- Housing bidding line: 0845 270 2400
- 24 hour automated local rate number. To bid (apply) or
withdraw a bid to rent one of the properties that the council
advertises (note you must be on the housing list to bid)
- Housing repairs: 0800 376 1637
- 24 hour free-phone number. For all issues relating to
housing repairs for council housing, including emergency
call-outs
- Tower Hamlets minicom contact centre: 020 7364
4853 - use this number if you hard of
hearing
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