Customer promise

This Customer Promise commits us to

• Put customers at the heart of everything we do
• Deliver services efficiently and effectively
• Deliver a high standard of service
• Regularly ask for feedback and use it to shape how we deliver services
• Provide consistently good customer service across all channels
• Be a customer-centric council

By always

• being helpful and polite
• providing honest and accurate information
• responding as quickly as possible
• giving our name
• being clear and provide realistic timescales

In return we ask that customers

• be respectful and treat our staff and other customers with courtesy
• let us know as soon as possible if your personal circumstances or requirements for a service change
• provide us the correct information we need to assist you
• Engage with us in a way that supports our work and enhances the outcomes for everyone
• share your feedback and suggestions on how we can improve our services.

Read the Customer Experience Strategy 2023-26.