Updates to payments system

We are in the process of improving our telephone payments system. Call centre agents will not be able to take payments over the telephone from 12 noon on Monday 23 May 2016 until 5pm on Wednesday 25 May 2016, whilst we are upgrading to a new system. One Stop Shops are also unable to take payments. However, it is still possible to make payments online and via the 24-hour automated payment phone line, 020 7364 3800. Find out more

Bow & North Poplar One Stop Shop

Bow & North Poplar One Stop Shop is a face-to-face customer service giving access to a wide range of services in Tower Hamlets.

We aim to put customers first and our officers are there to provide information, advice and solutions to your enquiries.

All of the Tower Hamlets Council’s One Stop Shops offer face-to-face contact and provide information and support with accessing all of the council's services. The most popular services are housing and council tax benefits, housing provided by Tower Hamlets Homes, council tax, social services and parking.

There are regular surgeries offering advice on pensions, debt and other services available in Tower Hamlets – please ask at the shop for details.

The shops are staffed by experienced customer care professionals who aim to put the needs of the customers first and provide advice on, or solutions to, enquiries about council services.


Bow & North Poplar One Stop Shop
John Onslow House
1 Ewart Place
E3 5EQ


The Bow & North Poplar One Stop Shop is open five days a week.

Our opening times are:

  • 9am - 4.30pm  Monday - Friday  (except the last Wednesday of every month 10am and 4.30pm)
  • Closed on Bank Holidays
  • The One Stop Shops are a drop-in facility. We aim to see all customers by closing time, however during busy periods (beginning of the week and towards the end of the day); we may not be able to see everyone. Customers are advised to come as early in the day as possible. Also due to customer volumes, on some occasions we may have to close the doors earlier than the advertised times.


Limited wheelchair access

DisabledGo link logo


DLR: Bow Church
Tube: Bow Road
Bus: 8

There are three other One Stop Shops in Tower Hamlets:

The shops at Bethnal Green and Stepney & Wapping are open from 9am to 12.30pm on Saturdays.