FAQ

I can't find my address when registering for an account

Answer:

When registering for a parking account, please use the ‘lookup’ button to select your post code. You will then be able to choose your address from a list of addresses at that post code.

If you cannot find your address, please contact us and we will investigate.

What about group activities and ball games?

Answer:

Group activities are allowed with members of your household or as a group of up to six people total from any number of households. You must perform activities/play games in a way that maintains a safe social distance from others.

Gatherings of more than six people are still prohibited by law unless the gathering is of a group of people who live together in the same household.

Can I play tennis?

Answer:: Yes. Our courts are open by appointment only, visit Tower Hamlets Tennis for further information: http://www.towerhamletstennis.org.uk/

Can I perform static exercise in the park?

Answer:

Yes. Static exercise is allowed (ie Pilates, yoga, weights) if you are alone, with other people from your household, or in a group of six people total that is observing social distancing. Group activities or organised sessions are not allowed.

Can I fish in Victoria Park?

Answer:: Angling permitted on the east lake only, with one household or one person per jetty.

Will the register office be closing?

Answer:: The register office is open to those with pre-arranged appointments only.

What are the park opening hours?

Answer:: Victoria Park is now open as normal - from 7am (east and west) until dusk, daily.

How do I reschedule my ceremony?

Answer:

Due to the current circumstances and restrictions, you won’t be charged the amendment fee if you wish to move your ceremony to a later date.

Please email ceremonies@towerhamlets.gov.uk with your contact number for more information.

I have 42 days to register my birth but all appointments were cancelled. What can I do?

Answer:: We are now accepting birth registrations. Please see our births page for more information.

Why am I being charged more?

Answer:: Phase one of the re-opening plans include a revised pricing schedule which will be reviewed in advance of next year’s fees and charges. With social distancing measures in place and a restricted capacity at the centres, the pricing schedule gives us an opportunity to increase income levels, while still offering concessions for certain users and groups.
For questions and answers about membership, how to prepare to attend classes and booking activity sessions, visit the Better FAQ page.

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