Domestic abuse

In case of an emergency

In an emergency you should always call 999.

If you are in danger and unable to talk on the phone, call 999, and then press 55. This will transfer your call to the relevant police force who will assist you without having to speak.

What is domestic abuse?

Domestic abuse covers a range of types of abuse, including, but not limited to, psychological, physical, sexual, economical or emotional abuse. Domestic abuse can be prosecuted under a range of offences and describes a range of controlling and coercive behaviours, used by one person to maintain control over another with whom they have, or have had, an intimate or family relationship. Domestic abuse is rarely a one-off incident. It is not your fault and you are not alone.

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Domestic abuse is a strand of violence against women and girls (VAWG). VAWG is both a form of discrimination and a violation of human rights. VAWG strands covered by Tower Hamlets include:

75 per cent of victims of abuse in Tower Hamlets are women but we also recognise that boys and men are victims of violence too.

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Safety advice if you are living with your abuser

  • Keep your phone charged and on you at all times
  • Ensure phone credit is topped up
  • Keep away from the kitchen if trying to find a safe space / avoid your abuser
  • Speak to a trusted neighbour about the situation and ask them to call 999 if they hear loud noises/arguments
  • At the first sign of abuse call 999 for help

The Women's Aid website has safety advice and a COVID-19 safety guide

If your abuser has access to your phone/internet access, please delete your browsing history after you have visited the site

Worried about a friend or neighbour

If you are worried that your friend or neighbour is experiencing domestic abuse you can:

  • Reach out to the victim and let them know that you care
  • Ask the victim if they are ok
  • Call 999

Contact Solace's Silence Shields Abuse Campaign if you would like to talk to someone about your concern. Tel: 0808 802 5565

You could be the person that makes a difference.

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Ask for ANI campaign

Ask for ANI is a campaign that helps those at risk or suffering abuse to get support within pharmacies. If you ask a trained pharmacy worker for ANI, they will take you to a private area. They will then help you get support from the police or other services such as a domestic abuse helpline.

The following pharmacies have signed up to this scheme:

  • Boots - Bethnal Green Road E2 0DJ
  • Boots - Crossrail Place, Canary Wharf E14 5AR
  • Boots - Commercial Road E1 0LB
  • Lincoln’s Pharmacy - 124 St Paul's Way E3 4QA

Other pharmacies may sign up to this campaign, so please look for Ask for ANI posters in your local pharmacy.

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Support services are still operating during the coronavirus pandemic

Local support
OrganisationContact details


Offer advocacy and support to any victim of domestic abuse in Tower Hamlets aged 16+  

0203 795 5064

(Monday to Friday - 9am to 5pm)


Secure email:

Tower Hamlets Crisis Intervention Service

020 3222 4027

Monday to Friday - 9am to 5pm  Weekends - 10am to 6pm

Stratford / Thames Magistrates Court updates

0300 303 0645


Bowling & Co solicitors

(Legal advice relating to domestic abuse and family law, such as non-molestation orders, child arrangements, or divorce)

020 8221 8000 

07464 925 083 (in case of emergencies)


Tower Hamlets VAWG Team

Duty line for signposting professionals and victims onto specialist VAWG services

0800 279 5434 (Monday to Friday - 9am to 5pm)


Tower Hamlets Housing Options Service Team (HOST)

For those at risk of homelessness

020 7364 7474 Monday to Friday - 9am to 4pm.

After 4pm call their emergency line on 020 7364 4079

Adult Safeguarding Team

020 7364 5005

Children Safeguarding Team

020 7364 3444

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National support

National support
OrganisationContact details

National Domestic Violence Helpline

(for free safety advice and refuge spaces)

0808 2000 247 (24 hours, 7 days a week)

Free rail journeys are available for victims who are offered a refuge place. To apply for train tickets, Email: 

Galop (LGBT+ community)

0800 999 5428 open Monday-Friday 10am to 12.30pm & 1.30pm to 4pm


Men's Advice Line

0808 801 0327 Monday-Friday (9am-8pm Monday & Wednesday; 9am-5pm Tuesday, Thursday, Friday)



provides advice and support for Deaf adults and young people experiencing domestic abuse

020 3947 2600 (all calls to the Domestic Abuse Team are being redirected – if unable to get through then please email the service). Text 07970 350366


Rights of Women

Offer free legal advice and have online guidance on issues such as: immigration and asylum, child contact arrangements and criminal law

Surviving Economic Abuse


If you are experiencing economic abuse, Surviving Economic Abuse has practical advice

Women's Aid

Online support service (Monday to Friday 10am-12pm)

COVID-19 safety guide

Women’s Aid and Imkaan also coordinate free rail travel via the “Rail to Refuge” Scheme once a refuge place has been offered. 


Provides a free-to-download mobile app, Bright Sky, which hides as a weather app but provides support and information to anyone who may be in an abusive relationship or those concerned about someone they know.


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Other VAWG support

Other VAWG support

Rape Crisis

For girls (aged 14+) or women who are victims of sexual assault

0808 802 9999

Between 12pm-2.30pm and 7pm-9.30pm

Online Live chat

Beyond the streets

Provide outreach support to women involved in prostitution

0800 133 7870


Women’s Health and Family Service run the Female Genital Mutilation (FGM) Engagement Service

020 7377 872 Monday to Friday 9am-5pm

Forced Marriage Unit

020 7008 0151


National Stalking Helpline

If you are experiencing stalking or harassment

0808 802 0300 

Monday, Tuesday, Thursday, Friday 9.30am to 4pm

Wednesdays 1pm to 4pm

Modern Slavery Helpline

If you believe that someone is being trafficked for the purposes of sexual exploitation

08000 121 7000



Karma Nirvana

supports those at risk of ‘honour’ based abuse and forced marriage

0800 599 9247 Monday to Friday 9am-5pm


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Full list of support services

 Please see our VAWG directory of support services, who are here help victims or survivors of abuse.

Get help

Help for perpetrators of abuse

If you are worried about how you are treating your partner or family member and want to stop your behaviour

Get help

Information or advice about a court case

If you require information or advice about a court related case, please contact the Police Officer in charge or your IDVA/Support Worker.

Professionals - how to make a referral