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Answer:

For the proof of address, you will need to scan in the completed prospective tenant form after it is signed so you can simply scan the three proof of address documents in the same file.

Alternatively you can scan the three documents into one file and attach in one of the ‘spare’ upload slots on the portal.

For the accounts, there is a slot on the portal to upload your most recent accounts. You can provide the link to the relevant Charity Commission or Companies House pages for your previous two years’ accounts in the prospective tenant form.

Answer:

We will view any video links that are included in submissions. They can provide very powerful and compelling evidence.

Answer:
  1. You will receive an automatic message confirming that your report has been received.

  2. You will be contacted again with specific information about how it will be managed. We aim to get in touch within five to ten working days (from when you submitted the report). 

  3. You will be notified that an officer from the council will be contacting you to progress the matter further. We will not pass your details to the persons causing the ASB, without your permission to do so. We will try and work with you to formulate an action plan to tackle the ASB.

  4. You may also be notified after an initial assessment of your report that it has been transferred to another more appropriate team at the council or another agency such as a housing provider or the police. You will be given as much information as possible about what you can expect if a report is transferred to another team or agency.

  5. Your report will also be used for statistical purposes to help us monitor and improve our service to you.
Answer:

Please ask:

  • your managing agent for a copy of the Intrusive Survey Report for your building
  • your managing agent for a copy of the Fire Risk Assessment for your building. It will let you see what risks have been identified and what actions have been recommended to address the risks
  • them what has changed that has led to the decision to appoint a Waking Watch
  • your managing agent what other steps to address the fire safety risk they have considered and rejected. This could be improvements to fire doors, temporary alarm systems or changing evacuation procedures
  • your managing agent if they have secured three independent quotations for the Waking Watch provider
  • to see the service specification for the Waking Watch provider so you can see what service they should be providing to you
  • your managing agent if they will be applying to the Waking Watch Relief Fund to pay for any Waking Watch required
  • your manging agent what steps they are taking to address the fire risk more permanently. This will mean that Waking Watch can be removed as soon as possible
Answer:

Please ask:

  • the insurance provider what information they’ve seen that led them to increase the premium. Has the insurance provider been given an accurate picture of your building and the risks?
  • your managing agent if they looked around and got independent quotes for insurance.
  • your managing agent what, if any, additional premium has been added which is paid to either the managing agent or the freeholder. Ask if this can be removed.
  • what the insurance provider said could be done to reduce risk and reduce the premium. For example, would a temporary alarm system reduce the premium? Will the premiums reduce if the remediation work is completed? Would the premium reduce if unsafe cladding is removed pending any replacement?
  • or check the FCA website for the latest information given to insurers.
Answer:
  • Ask your managing agent for a copy of the Intrusive Survey Reports for your building which lead to both the previous and downgraded EWS1 rating. It will help you understand what new information came to light. 

  • Ask your managing agent for a copy of the Fire Risk Assessment for your building. It will help you see what risks have been identified and what actions have been recommended to address the risks.

  • Ask your managing agent if they will be applying to the Building Safety Fund to pay for any remediation work needed.
Answer:

Please see the advice from Leasehold Advisory Service. 

If you continue to have problems getting details from your freeholder or managing agent, contact fire-safety@towerhamlets.gov.uk, your local councillor or MP.

Answer:

The law does not specify who can carry out a fire risk assessment. It states that the person must be competent enough to complete a ‘suitable and sufficient’ assessment of that building.

Answer:

The EWS form must be completed by a fully qualified member of a relevant professional body within the construction industry.

They must have the expertise to identify the relevant materials within the external wall cladding and attachments. This includes whether fire resisting cavity barriers and fire stopping have been installed correctly.

The council cannot approve individual persons who can deliver the EWS1. They also cannot advise on who can and cannot complete the EWS1 form/ process.

 Only qualified chartered members of the relevant professional bodies such as IFE and RICS will have the necessary self-assessed competence and professional indemnity insurance to carry out this work

There are very few people in the UK who have the qualifications and experience to sign an EWS1 certificate.

There is very large number of buildings affected across the UK.
There can be long delays to appoint an appropriate person to do the survey and sign the certificate.  

Answer:

The external wall system is made up of the outside wall of a residential building.

This includes:

- cladding
- insulation
- fire-break systems

The external wall may be a cavity wall, rainscreen cladding system or an External Wall Insulation (EWI) system.

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