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Data Protection: Idea Store Membership

Your personal details are required for the creation of a library account. This information is held on a common database shared by the London Libraries Consortium [LLC] authority members. It is password protected and only accessible to Idea Store and LLC staff. Details of all completed transactions i.e. items borrowed and returned, are kept within the system for two years and details of non-completed transactions i.e. items borrowed and not returned are kept for six years. 

You can sign-in to our online catalogue to view the last 18 months of your borrowing history.

We collect and use depersonalised details, which do not identify you as a named individual for statistical analysis of our services, such as Idea Store Online usage and the number and type of library items borrowed. This allows us to review and provide better services.

When you register for a library account:

• We will need to collect your email address. This is so that we can send you pre-overdue, overdue and reservation notifications;

• You can choose to opt-in or opt-out to receive marketing emails that alert our members to new services and Idea Store courses that may be of interest. You can opt-out of receiving marketing communications at any time by using the ‘Unsubscribe’ link at the bottom of the marketing emails.


Idea Store Learning: How We Use Your Personal Information 

The London Borough of Tower Hamlets is registered with the Information Commissioners Office (ICO) under the provisions of the Data Protection Act 1988.  We will keep your data for a maximum of 6 years in line with our retention schedule and to meet the requirements of our funding providers, The Education and Skills Funding Agency (ESFA). View 'How We Use Your Personal Informationt' [PDF]

Idea Store Learning: Health Screening Questionnaire Privacy Notice
It is necessary for us to process your name and health information, disclosed on the Health Screening questionnaire, to ensure that you complete Health, Fitness & Wellbeing, Technical Education and Visual Arts class activities / exercises safely.

We keep your data for a maximum of 6 years in line with our retention schedule and to meet the requirements of our funding providers and the Department for Education.

Idea Store Website Data Protection

We respect and protect the privacy of everyone who visits this website.  This website does not store or capture personal information, but merely logs the customer's IP address that is automatically recognised by the web server.  The IP address is not linked to anything that identifies an individual and therefore your user session will remain anonymous to Tower Hamlets Council.  We do not use cookies for collecting user information from the site and we will not collect any information about you except that required for system administration of the web server.


Consent for the Use of Images

If you attend an Idea Store activity, event or course you may be asked to consent to having your photograph taken, as an individual or as part of a group, for promotional purposes only. These images may appear in our printed publications, such as the course guide, on our website or other marketing materials or media. The images are only used to promote Idea Store. We do not use the images taken, or the information you provide on the consent form, for any other purpose. We do not include personal details in our printed publications or on our website. We retain a copy of the image and the related consent form on the council’s secure network.  If we have taken your photograph you may withdraw your consent for use at any time.


Tower Hamlets Council Data Protection and Freedom of Information 

You can find out more about your rights on the Tower Hamlets Council Data Protection and Freedom of Information  web page, and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.  


Contact Idea Store

If you have any concerns or questions regarding the use of your Idea Store membership or learning data, please contact Denise Bangs, Idea Store Business Development Manager [Digital Services]
denise.bangs@towerhamlets.gov.uk

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1. This Code has been developed to support the high standards of leadership and performance of members, and the openness and accountability necessary to ensure public confidence in the way in which you conduct your public duties. 

2. The Code applies to the Mayor, Councillors, and Co-opted Members of the Council, collectively referred to as Member(s) in the remainder of this document.

 3. A “Co-opted Member” is defined in the Localism Act 2011 Section 27(4) as “a person who is not a Member of the authority but who

a) is a Member of any committee or sub-committee of the authority, or;

b) is a Member of, and represents the authority on, any joint committee or joint sub- committee of the authority;

and who is entitled to vote on any question that falls to be decided at any meeting of that committee or sub-committee”.

 4. Some Co-opted Members of the Council’s Scrutiny Committees are not caught by the above definition as they do not have the right to vote, however all Scrutiny Co-optees are expected to abide by the terms of this Code of Conduct.

5. The Code does not apply to Independent Persons, Observers and other persons involved in the Council’s Committees, Boards, and Panels. They are expected to take into account the Code and to follow any rules set out by their own organisations and act appropriately. This includes those Members of bodies such as the Health and Wellbeing Board who are appointed by other organisations.

 6. The purpose of this Code of Conduct is to assist you, as a Member, in modelling the behaviour that is expected of you, to provide a personal check and balance, and to set out the type of conduct that could lead to action being taken against you. It is also to protect you, the public, fellow Members, local authority officers and the reputation of local government. It sets out general principles of conduct expected of all Members and your specific obligations in relation to standards of conduct. The LGA encourages the use of support, training and mediation prior to action being taken using the Code. The fundamental aim of the Code is to create and maintain public confidence in the role of Member and local government.

 7. In addition to the Member Code of Conduct, the Council’s governance arrangements include a number of further Codes and Protocols set out in the Constitution which provide additional guidance or obligations which Members must consider. These include, but are not limited to, the Planning and Licensing Codes of Conduct and the Member / Officer Relations Protocol.

 8. As Members you are also required to adhere to the Council’s Social Media policy in your role as a Member.

 9. The Member Code of Conduct has been set within the context of the Tower Values of ‘Together, Open, Willing, Excellent, and Respect’ which we all hold Council's TOWER values (towerhamlets.gov.uk).

 10. This Code of Conduct has been developed from the Model Code of Conduct published by the Local Government Association (LGA). The LGA has also produced guidance to accompany its Model Code. This guidance is a useful reference point for Members and officers on the application of the Code.

11. The relevant sections of the guidance are referenced throughout this Code as a useful guide on the application of the code The full guidance is available here: https://www.local.gov.uk/publications/guidance-local-government-association-model-councillor-code-conduct

12. Although the guidance is a useful reference for officers and Members, it will be for the Monitoring Officer in consultation with the Independent Person and/or Standards Advisory Committee as appropriate, (applying the Code), to determine whether a Member has breached it.

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13. Everyone in public office at all levels; all who serve the public or deliver public services, including ministers, civil servants, Members and local authority officers; should uphold the Seven Principles of Public Life, also known as the Nolan Principles. The Nolan Principles are set out in Appendix A to the Code of Conduct.

 14. In accordance with the public trust placed in me, on all occasions:

  • I act with integrity and honesty
  • I act lawfully
  • I treat all persons fairly and with respect; and
  • I lead by example and act in a way that secures public confidence in the role of Member.

15. In undertaking my role:

  • I impartially exercise my responsibilities in the interests of the local community
  • I do not improperly seek to confer an advantage, or disadvantage, on any person
  • I avoid conflicts of interest
  • I exercise reasonable care and diligence; and
  • I ensure that public resources are used prudently in accordance with my local authority’s requirements and in the public interest.

 Local Government Association Guidance on the Model Code of Conduct – General Principles of Member Conduct

 https://www.local.gov.uk/publications/guidance-local-government-association-model-councillor-code-conduct#general-principles-of-councillor-conduct 

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16. This Code of Conduct applies to you as soon as you sign your declaration of acceptance of the office of Mayor/Councillor or on appointment as a co-opted member and continues to apply to you until you cease to be a Member.

 17. This Code of Conduct applies to you when you are acting in your capacity as a member which may include, but is not limited to, when:

  • You are acting on council business
  • Your actions would give the impression to a reasonable member of the public with knowledge of all the facts that you are acting as a Member;
  • You misuse your position as a Member

 18. The Code applies to all forms of communication and interaction, including:

  • at face-to-face meetings
  • at online or telephone meetings
  • in written communication
  • in verbal communication
  • in non-verbal communication
  • in electronic and social media communication, posts, statements and comments.

 19. You are also expected to uphold high standards of conduct and show leadership at all times when acting as a Member.

 20. Your Monitoring Officer has statutory responsibility for the implementation of the Code of Conduct, and you are encouraged to seek advice from your Monitoring Officer on any matters that may relate to the Code of Conduct.

 Local Government Association Guidance on the Model Code of Conduct – Application of the Model Member’s Code of Conduct

 https://www.local.gov.uk/publications/guidance-local-government-association-model-councillor-code-conduct#application-of-the-model-councillors-code-of-conduct 

 

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21. This section sets out your obligations. Should your conduct fall short of these standards, a complaint may be made against you, which may result in action being taken.
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22 .    As a Member:

a. I promote and support high standards of conduct through my leadership and example.

b. I treat other Members and members of the public with respect.

c. I treat local authority employees, and representatives of partner organisations and those volunteering for the local authority with respect and respect the role they play.

d. I take account of the views of others, including where applicable my political group, but I reach my own conclusions and act in accordance with those conclusions.

 23. Respect means politeness and courtesy in behaviour, speech, and in the written word. Debate and having different views are all part of a healthy democracy. As a Member, you can express, challenge, criticise and disagree with views, ideas, opinions, and policies in a robust but civil manner. You should not, however, subject individuals, groups of people or organisations to personal attack.

 24. In your contact with the public, you should treat them politely and courteously. Rude and offensive behaviour lowers the public’s confidence in Members.

 Local Government Association Guidance on the Model Code of Conduct – Respect

 https://www.local.gov.uk/publications/guidance-local-government-association-model-councillor-code-conduct#respect 

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25. In return, you have a right to expect respectful behaviour from the public. If members of the public are being abusive, intimidatory or threatening you are entitled to stop any conversation or interaction in person or online.

26. If you wish to raise concerns about the behaviour of a member of the public you can seek advice from the Monitoring Officer in the first instance. 

27. Where you have stopped engaging or refused to engage with any member of the public who could reasonably be perceived as being abusive, threatening, intimidatory or otherwise displaying unacceptable behaviours you should direct them to other communication channels within the council.

28. This also applies to fellow Members, where action could then be taken under the Member Code of Conduct, and local authority employees, where concerns should be raised in line with the Member / Officer Relations Protocol.

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29 .    As a Member:

a.    I do not bully any person

b.    I do not harass any person

c.    I promote equalities and do not discriminate unlawfully against any person

30. The Advisory, Conciliation and Arbitration Service (ACAS) characterises bullying as offensive, intimidating, malicious or insulting behaviour, an abuse or misuse of power through means that undermine, humiliate, denigrate or injure the recipient. Bullying might be a regular pattern of behaviour or a one-off incident, happen face-to-face, on social media, in emails or phone calls, happen in the workplace or at work social events and may not always be obvious or noticed by others.

31. The Protection from Harassment Act 1997 defines harassment as conduct that  causes alarm or distress or puts people in fear of violence and must involve such conduct on at least two occasions. It can include repeated attempts to impose unwanted communications and contact upon a person in a manner that could be expected to cause distress or fear in any reasonable person.

32. Unlawful discrimination is where someone is treated unfairly because of a protected characteristic. Protected characteristics are specific aspects of a person's identity defined by the Equality Act 2010. They are age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

33. The Equality Act 2010 places specific duties on local authorities. Members have a central role to play in ensuring that equality issues are integral to the local authority's performance and strategic aims, and that there is a strong vision and public commitment to equality across public services.

 Local Government Association Guidance on the Model Code of Conduct – Bullying, Harassment and Discrimination 

 https://www.local.gov.uk/publications/guidance-local-government-association-model-councillor-code-conduct#bullying 

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