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Answer:

You can pay rent for your home, garage, parking space or store shed at any Post Office or PayPoint outlet using a rent payment card.

  • Take your rent payment card to any Post Office and pay with cash, debit card or cheque 
  • Take your rent payment card to any location where you see the PayPoint sign and pay with cash
  • You will not be charged for this service, but you will be given a receipt for your payment. Keep it safe - you may need it later as proof of payment

Find your nearest payment outlet

 

Answer:

Like direct debit, paying by standing order is a safe way to pay bills and helps keep costs down. It means no queuing in post offices or banks and no worrying about missed or late payments! You will need to remember to change your standing order if your rent changes.

You can choose to make a regular payment from your bank weekly, fortnightly, every 28 days or calendar monthly (payments must be in advance).

Bank details to pay your rent

Bank National Westminster Bank
Branch 161 Bow Road, London, E3 2SG
Account Name LBTH (Rent Collection)
Sort Code 60-03-19
Account Number 75667177

Answer:

Housing challenges require strong partnership working.

The council will deepen collaboration with:

  • Housing associations

  • Health services

  • Fire safety partners

  • Voluntary and community organisations

This includes improving estate regeneration, supporting vulnerable residents, and reducing the environmental impact of homes.

Answer:

Tower Hamlets has delivered more new homes than any other London borough for over a decade, and this Strategy enhances that momentum.

Key commitments include:

  • Up to 3,332 new homes delivered through the Mayor’s Accelerated Housing Programme.

  • A stronger Local Plan requiring more affordable and family‑sized homes.

  • Buying back former council homes and acquiring new homes to boost supply quickly.

  • Working with developers and housing associations to unlock stalled sites and accelerate delivery.

Answer:

Tower Hamlets’ population is diverse, so housing must be too.

The Strategy commits to:

  • Delivering more accessible and wheelchair‑adapted homes.

  • Using Project 120 to match disabled residents to purpose‑built homes.

  • Improving housing pathways for young people, care leavers and key workers.

  • Continuing to support asylum seekers, refugees and the Traveller community.

  • Investing in Disabled Facilities Grants to help residents live independently.

Answer:

Nearly 40% of households in Tower Hamlets rent privately, and many face high costs and poor conditions. The Strategy aims to create a safer, fairer private rented sector.

The council will:

  • Improve standards through licensing covering more than 12,600 homes.

  • Take tougher action against rogue landlords and letting agents.

  • Support renters through new protections under the Renters’ Rights Act.

  • Lead the way on dangerous cladding removal, including the use of Remediation Orders.

Answer:

The Strategy builds on the council’s Homelessness & Rough Sleeping Strategy (2024–2029) and sets out clear steps to support residents earlier.

This includes:

  • Helping residents sooner to prevent homelessness wherever possible.

  • Increasing the supply of good‑quality temporary accommodation.

  • Reducing the use of expensive nightly‑paid placements.

  • Strengthening support for those facing domestic abuse or complex needs.

  • Ensuring rough sleeping is rare, brief, and does not recur.

Answer:

Too many families in Tower Hamlets do not have the space they need to live healthy, happy lives.

The Strategy commits to:

  • Building more large family homes.

  • Making better use of existing council homes – where possible extending or knocking through properties to create extra living space and making adaptations to meet those with accessibility concerns needs.

  • Supporting families while they wait, including better advice on bidding, mutual exchange, and available services.

  • Recovering illegally sub‑let homes and bringing empty homes back into use.

Answer:

The council has brought housing management services back in‑house and is investing £609 million to improve residents’ homes.

This includes:

  • A major upgrade programme tackling damp, mould, fire safety, and repairs.

  • Ensuring 100% of council homes meet the Decent Homes Standard by 2030.

  • Better communication, faster repairs and stronger customer service.

  • A new Tenants’ Handbook and more support for vulnerable residents.

  • Zero tolerance of illegal sub‑letting.

Answer:

Condition For Processing Personal Data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR article 6 task carried out in the public interest and consent

 We will also collect Special category data such as (health, personal and household circumstances) under article 9 Medical, Health or Social Care and Explicit consent.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services. 

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include the Department of Education. 

Your Rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

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