Impact of coronavirus measures

Please note, the number to contact the commercial waste team has changed to 020 7364 4933

We understand the impact that the Coronavirus (COVID-19) pandemic is having on both residents and businesses alike. Measures put into places to protect public health will continue to impact on businesses across the borough for some time to come.

As a council we will do all we can to protect the businesses of Tower Hamlets through this difficult time. Should your business find itself in financial difficulties at this time, please contact us to discuss options that may be available to you including a suspension of commercial waste charges for those businesses forced to suspend trading.

See more information on coronavirus measures in the borough and support for businesses.

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Commercial waste

Any waste that comes from any business activity is commercial waste. If you are opening a business, you must register with a waste carrier and always use special trade recycling or waste sacks or bins.  You should never use household sacks or bins to dispose of commercial waste as this is illegal and could result in you being issued with a penalty.

We offer affordable commercial waste services to businesses in the borough. 

Our customer pledge

We are the council: We care about the borough and your business. We look to encourage pride in our environment and enable ways to deal with waste that help us all.

Competitive pricing: We offer a range of services with pricing to match and beat any of our competitors. And as a local authority we will not charge you VAT.

No sudden price changes: Our prices are fixed and are reviewed annually. (Any changes take place from 1 April and run until 31 March the following year.)

No hidden charges: You will know exactly what you’re paying up front with no surprises later.

Reliable and flexible service: We operate a fleet of over 50 vehicles and can meet the increasing demands of your business.

Customer focused: We care about your business and will work with you to ensure you are satisfied.