Keys and fobs

Many blocks have controlled door entry systems for the safety and security of residents. If you lose your key fob, we will replace it, but we charge a fee of £21 each for tenants and £25 for leasehold properties. We do not charge a fee to replace faulty fobs although you will be required to return the faulty fob to us.

We will replace a stolen key fob for free. You must provide a crime reference number (CAD) from the police.

To request a new or replacement fob for your block, please ring 020 7364 5015.

New door entry systems

If your block has had a recent upgrade, we will change your old fobs for new ones. There is no cost for this. To request a new or replacement fob, please ring 020 7364 5015.

Assa keys

We can replace your lost Assa key. These cost £20 each. To request a new or replacement Assa key, please  call 020 7364 5015.

Gerda keys

Gerda gates are installed on some of our estates to prevent unauthorised parking. To request a new or replacement Gerda key, please call 020 7364 5015.

You will only be issued with a Gerda key if you are authorised to park on the estate. These cost £78 to replace if lost.